it service delivery manager Work, Jobs in chester (with Salaries)

IT Service Delivery Manager
Custodia Technology Limited —Knutsford
- £40,000 a year
- Full-time
- Management
- Computer networking
- IT
- Free parking
- Work from home
Quick apply
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Development Manager
Data8 Ltd —Chester
- £55,000 - £60,000 a year
- Full-time
- DevOps
- Mentoring
- Software development
- Free parking
- Employee discount
Quick apply
Project Manager (3957)
GBG —Chester
- Full-time
- Hybrid work
Quick apply
Technology Support Technician - Brio Northgate
Brio Leisure —Chester
- £27,254 a year
- Full-time
- Travel
- Computer networking
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
1d
Mainframe Systems Programmer (IMS)
Barclays —Knutsford
- Continuous improvement
- Scripting
Senior Implementation Consultant - Professional Services (3957)
GBG —Chester
- Full-time
- Hybrid work
Quick apply
Mainframe Service Engineer
Barclays —Knutsford
1d
IT Business Applications (ERP) Manager
INEOS Group —Runcorn
- Full-time
- Management
- Project management
- IT
IT Support Technician
Sports Tours International —Warrington
- £24,500 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Gym membership
Quick apply
4d
IT Support Technician
Climax Studios —Liverpool
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Public Cloud Engineer
Barclays —Knutsford
- Azure
- AWS
- APIs
Project Manager
Yokogawa —Runcorn
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Associate Delivery Manager , HEO, FTC. Liverpool / Newport
Charity Commission —Bootle
- £35,384 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Agile
- Annual leave
- Employee discount
17h
Technology, Resilience, Security & Risk Manager
TrinityBridge —Northwich
- Financial services
- AI
- Communication skills
4d
Product Manager
HM Revenue and Customs —Liverpool
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Product management
- Work from home
8d
Project Manager
Hill Dickinson LLP —Liverpool
- Full-time
- Hybrid work
- Project management
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
2d
Programme Manager, Grade 7, FTC, Liverpool, London or Newport
Charity Commission —Bootle
- £57,245 a year
- Part-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
9d
Infrastructure Analyst
Hill Dickinson LLP —Liverpool
- Full-time
- Azure
- Microsoft Office
- SQL
- Annual leave
- Employee assistance programme
Vulnerability Manager
The Very Group —Liverpool
- Full-time
- Hybrid work
- Mentoring
- SDLC
- Employee discount
Quick apply

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IT Service Delivery Manager

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£40,000 a year

Benefits

Free parking
Casual dress
On-site gym
Company pension
Work from home
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Management
Technical support
ITIL
Computer networking
IT
Communication skills

Full job description

IT Service Delivery Manager

Reporting to: Ops Manager
Location: Knutsford Office

Must have right to work as this job is not open to sponsorship

Preferable to drive due to the remote location

Role Summary

The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodia’s internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.

Key Responsibilities

Internal IT Systems Oversight
Own the performance and lifecycle management of Custodia’s internal IT systems, platforms, and productivity tools.
Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
Outsourced Technology Vendor Management
Manage relationships with third-party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure.
Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes.
Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed.
Lead vendor performance reviews and enforce service delivery and escalation protocols.
Service Delivery & Operational Excellence
Define, implement, and monitor SLAs and KPIs for internal IT services.
Ensure efficient incident, change, and problem management processes are followed by internal and outsourced teams.
Act as the escalation point for internal IT issues impacting productivity or business operations.
Manage an internal ServiceDesk ensuring all tickets are monitored and completed with a Custodia SLA.
Manage the Onboarding & Offboarding process, make improvements to ensure all new starters have the best possible chance to succeed.
Governance & Compliance
Maintain alignment with Custodia’s compliance frameworks (ISO 27001, SOC 2 Type 2) for internal IT systems and tools.
Ensure proper controls are in place around access management, data handling, and system availability.
PIM management, ensuring correct permissions are being reviewed and assigned correctly.
Project Management
Support internal teams implementing new tools, managing the project and ensuring all project go through the correct security measures.
Work closely with the security and operations team to implement CyberArk, replacing our VDI Infrastructure.
Budgeting and Procurement
Manage the internal IT operational budget and oversee procurement of IT tools, licenses, and services.
Evaluate new tools and solutions to support operational goals, ensuring cost-effectiveness and strategic fit.
Continuous Improvement
Drive continuous improvement initiatives to enhance the efficiency and effectiveness of partner services and user experience.
Proactively identify and implement opportunities for automation, standardization, and modernization.
Promote innovation and value addition through process optimization and excellence.
Stakeholder Engagement
Collaborate closely with department leaders to understand internal technology needs and improve service responsiveness.
Provide regular reporting to the COO and executive team on internal IT service performance, risks, and improvement plans.

Qualifications & Experience

5+ years of experience in IT service delivery or internal IT operations.
Proven track record in managing IT vendors, systems, and infrastructure in a modern, cloud-centric environment.
Familiarity with ITIL practices, service desk operations, and modern enterprise IT tools.
Strong knowledge of compliance standards such as ISO 27001 and SOC 2 Type 2.
Exceptional communication and stakeholder management skills.
Experience in regulated industries is a plus.

Benefits:

25 days holiday plus Bank Holidays

Free onsite Gym

BUPA healthcare

Sick Pay

Pension 4%

Free onsite parking

Job Types: Full-time, Permanent

Pay: £40,000.00 per year

Benefits:

Casual dress
Company pension
Sick pay
Work from home

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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