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Deliver continuous improvement as part of a supportive team, helping NFU Mutual enhance technology services through observability
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Drive the evolution of observability across the business, improving reliability, performance and customer experience
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Hybrid 80% homeworking and 20% from Stratford upon Avon
We have an exciting permanent opportunity for a Site Reliability Engineer (Observability) to join our Monitoring Team within IT Infrastructure Products. This role is central to our ambition to move beyond traditional monitoring and establish end-to-end observability across applications, infrastructure, and networks.
In this role, you’ll be part of a supportive, technically focused team working in an Agile DevOps environment to deliver observability capabilities aligned to business needs. You’ll collaborate closely with internal teams and third-party suppliers to ensure our applications and infrastructure services are transparent, resilient, and performing as expected, enabling value to be delivered through proactive, insight-led monitoring.
As a Site Reliability Engineer, you’ll lead the deployment and evolution of observability tooling across our IT estate to support high-profile change initiatives. You’ll develop a deep understanding of key business processes and apply your expertise in metrics, logs, and traces to define meaningful performance baselines, service indicators, and actionable alerting. Acting as a trusted authority on observability, you’ll provide best-practice guidance to IT and business teams and work closely with architecture and design colleagues to embed effective, end-to-end monitoring strategies into new and evolving solutions.
As a Site Reliability Engineer, you’ll use your knowledge and experience of observability and IT Event Management to deliver excellent results across a varied IT estate. You’ll have knowledge of network fundamentals and possess the ITIL Foundation, having the ability to work well independently but also as part of a team to problem solve and innovate. With a focus on quality, you’re passionate about technology and analysis and have excellent time management skills. You’ll have supported a range of applications and infrastructure previously and have experience monitoring aspects of service, infrastructure, and network performance.
To join our team, you’ll have:
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Experience with Dynatrace, Grafana, PagerDuty and ThousandEyes (Essential)
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Experience working with Windows Server operating systems
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Awareness of agile development methodologies
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Experience using scripting languages such as Python or PowerShell
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Experience with Dynatrace DQL or JavaScript
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
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Salary - £45,000 - £55,000 Dependent upon experience
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Annual bonus (up to 17.5% of salary)
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Contributory pension scheme, up to 20%, including your 8% contribution
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25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
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A Family Friendly policy that helps you balance your work and family responsibilities
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Access to savings at High Street brands, travel and supermarkets
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£20 contribution to a monthly gym membership – subject to T&Cs
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Health and wellbeing plan - cashback for dentist, opticians, physio and more
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Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
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Employee Volunteering - volunteer in the community for one day each year
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Unlimited access to Refer a Friend £500 bonus scheme
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Life Assurance cover of 4 x salary
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Employee discounts of 15% on a range of NFU Mutual insurance policies.
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Salary sacrifice employee car scheme - subject to eligibility
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
