Job Summary
We're looking for a proactive, process-driven Technology Alignment Consultant to join our expert team at Veterinary IT Services, the UK's leading IT partner built solely for the veterinary industry. Twenty-one years in, we work exclusively with vet practices, so we understand what's really at stake when the tech has to keep pace with the clinical day.
This is a field-based role: you'll spend most of your week on the road and on site, visiting a dedicated group of practices across the UK. There's real driving involved, so you'll need to enjoy being out and about rather than tied to a desk.
It's also not a traditional break-fix engineering role. You'll own the long-term technical health of your practices, making sure their IT is secure, standardised and genuinely aligned to how a modern practice runs, from consult room to cloud.
You'll assess, document and align client environments to our established standards, then translate what you find into a clear plan our vCIOs take into every Quarterly Business Review. You're the person on the ground who keeps standards high, spots risk early, and makes clients feel genuinely looked after.
What you'll do
OWN TECHNOLOGY ALIGNMENT - YOUR CORE FOCUS
‣ Conduct regular Technology Alignment Reviews (TARs) for a dedicated set of clients across the UK.
‣ Assess each environment against our veterinary best-practice standards, identifying risks, gaps and misalignments.
‣ Maintain accurate, up-to-date documentation of every client environment.
‣ Turn your findings into prioritised recommendations that feed directly into the vCIO process and Quarterly Business Reviews (QBRs).
‣ Contribute to the ongoing evolution of our standards, playbooks and documentation.
BUILD TRUSTED CLIENT RELATIONSHIPS
‣ Become a familiar, trusted face on site, building strong relationships with practice managers, partners and end users.
‣ Communicate clearly with technical and non-technical audiences alike, always leading with value rather than jargon.
SUPPORT REACTIVE SERVICE DELIVERY
‣ Complete scheduled reactive tickets while on site, resolving issues before they escalate.
‣ Train and coach end users on the services and systems we deliver.
‣ Act as an on-site escalation point for our Service Desk L2 team across your client environments.
‣ Be the bridge between the day-to-day and the long-term standards you're driving.
What we're looking for
It's desirable that you bring:
‣ 2+ years in a technical support or service delivery role within an MSP.
‣ Working knowledge of Microsoft 365, Intune, networking and SME infrastructure.
‣ Familiarity with RMM/PSA tools (Kaseya, Autotask) and IT documentation platforms (e.g. IT Glue).
‣ Experience with technical auditing or client-facing infrastructure assessments.
‣ Exceptional communication skills, confident with technical and non-technical audiences alike.
‣ A proactive mindset, strong personal accountability, and genuine happiness rolling your sleeves up across alignment, projects and reactive work.
‣ Ability to travel to client sites across the UK (full UK driving licence required).
What you'll get
‣ Competitive salary of £30,000 – £35,000, depending on experience.
‣ Access to a company vehicle for client travel.
‣ Professional development support, including funded certifications.
‣ A clear pathway to progress into vCIO or specialist technical leadership roles.
‣ Your birthday off as an extra day's holiday.
‣ The chance to work with a passionate, specialist team making a real difference to vet practices nationwide.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Licence/Certification:
- Driving Licence (preferred)
Willingness to travel:
Work Location: In person
