Customer complaints advisor Work, Jobs in Cleethorpes, Lin (with Salaries)

Commissions Team Advisor - Fixed Term Contract
Advantage Finance Ltd —Grimsby
- From £26,227.50 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Employee assistance programme
- Life insurance
Quick apply
14d
Customer Complaints Advisor
ARCO Limited —Kingston upon Hull
- £26,227.50 a year
- Monday to Friday
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
8d
Resolution Advisor
Wren —Barton-upon-Humber
- Up to £32,260 a year
- Overtime
- Microsoft Office
- Computer skills
- Communication skills
- Employee discount
- Gym membership
Quick apply
Customer Services Advisor (10 month FTC)
Humber Bridge Board —Hessle
- From £24,790 a year
- Weekend availability
- Microsoft Word
- Customer service
- Administrative experience
- Free parking
- Employee discount
Quick apply
14d
Customer Service Advisor
Quickline Communications —Kingston upon Hull
- Full-time
- Customer service
- IT
- In-person
- Free parking
- Annual leave
Owner Experience Specialist - Part Time
Swift Group Ltd —Kingston upon Hull
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
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Commissions Team Advisor - Fixed Term Contract
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Commissions Team Advisor - Fixed Term Contract

Advantage Finance Ltd -
Grimsby

Quick apply

Job details

Full-time
From £26,227.50 a year
14 days ago

Benefits

Additional leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
Analysis skills
Financial services

Full job description

THE ROLE: Commissions Team Advisor - Fixed Term Contract

LOCATION: Grimsby

SALARY: Starting at £26,227.50 + benefits.

HOURS: 37.5 hours per week Monday – Friday

About Advantage Finance

Advantage Finance is one of the UK's leading providers of specialist motor finance. From our HQ in Grimsby, we’re proud to employ around 214 people who have been putting conversation before credit scores since 1999, helping all sorts of people get moving by listening to their stories and understanding their lives.

Our Core Values

Our business has always been about people, believing in our valued employees, and is built on our core values TRUST.

Teamwork – We work closely together to provide the best possible service.

Respect – We treat each other with total respect, and we treat our customers with equal respect.

Understanding – Understanding our customers, and each other, as human. Understanding our business and our responsibilities.

Supportive – We support each other, and we provide the best support to our customers.

Truthful – We are true to ourselves and true to each other. Honesty and integrity runs through everything that we do.

The Role

We are looking for a proactive and customer-focused individual to join our team. In this role, you’ll play a key part in supporting customers and ensuring positive outcomes through effective communication and problem-solving. The team will be tasked with handling specific complaints and finding fair and reasonable solutions in line with company policies and relevant guidelines and regulations.

Key Responsibilities:

Logging complaints to the internal COMMS systems
Handling of an individual worklist of customer accounts who have recorded an active complaint/dissatisfaction with ourselves
Assessing and investigating customer concerns and providing fair resolutions based on the individual concerns raised
Advising customers of their consumer rights and signposting them to external advice where required ensuring customer understanding and good customer outcomes
Managing escalated Ombudsman complaints in a timely mannerAll call backs completed within 1 working day with a key focus on vulnerable customer
Organising redress and refunds as required
Ensuring compliance with DISP rules and fair process & good outcomes of any customer complaints within the team
Ensuring a fair process is followed for all customer and good outcomes are reached as per Consumer Duty in all instances.

Person Specification

Key Skills and Attributes

Communicate effectively with customers to fully understand their personal situation
Be forward thinking and pro-active, seeking solutions to potential issues as they arise
Communicate effectively in written form within both letters/emails/SMS messages to customers and via entries on the OA customer diary screen
Ensure a high level of attention to detail when handling all customer and account details
Maintain a good knowledge of relevant company practices and policies, and know where to access this information
Maintain a good, up to date knowledge and understanding of regulatory guidance regarding the fair treatment of customers and the identification of vulnerable customers
Work effectively alone to make decisions on customer circumstances using company policies as a guide
Work well within a team to achieve monthly targets and KPI's

The Benefits

Additional holiday leave

Bonus scheme

Sick Pay

Company pension (with the option to salary sacrifice)

Life insurance

On-site parking

Private medical insurance

Employee assistance programme

Company events & awards

Training & development

Inclusion and Diversity

We are committed to equality, diversity and inclusion. We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, sexual orientation, disability or any other protected characteristic. Our aim is to celebrate differences and encourage everyone to join us and be themselves at work.

Contact information:

For any informal discussion or for any further information please contact HR - 01472 570270 [email protected].

Job Type: Full-time

Pay: From £26,227.50 per year

Benefits:

Company pension
Life insurance
On-site parking

Application question(s):

Do you have telephone/customer facing experience?
Do you have experience in a financial services regulated environment?

Work Location: In person

Quick apply

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customer complaints advisor jobs in cleethorpes, lin

Commissions Team Advisor - Fixed Term Contract