Lettings Associate – Burnley
Salary: £30,000 - £34,000
Full-time | Home Based with Site Travel | Bonus Scheme
About Us
We are a well-funded and fast-growing organisation with ambitious plans to become one of the UK’s leading and most trusted residential landlords. With a strong focus on customer experience, innovation, and community-building, we are redefining modern property management within the Build-to-Rent sector.
As our portfolio continues to expand, we are looking for a Lettings Associate to join our team and play a key role in delivering an exceptional living experience across our regional properties.
The Role
As a Lettings Associate, you will be the face of our business across your designated patch, managing the full resident journey from initial enquiry and viewing through to move-out.
This is a field-based position combining elements of lettings, property management, and customer service, making it ideal for someone who enjoys autonomy, variety, and being out on-site.
Key Responsibilities
- Deliver an exceptional customer experience throughout the resident journey, from viewings to move-out
- Conduct property viewings, move-ins, move-outs, and mid-term inspections
- Monitor property condition, report issues, and ensure maintenance works are completed to a high standard
- Manage inventories, compliance checks (including Right to Rent), and internal system updates
- Act as the on-the-ground representative for the business, liaising with internal teams, contractors, and stakeholders
- Support health & safety standards across developments
About You
- Previous experience within residential lettings or property management
- Passionate about delivering excellent customer service
- Strong communication and interpersonal skills
- Highly organised with the ability to manage your own diary effectively
- Comfortable working independently in a field-based role
- Calm under pressure with a proactive, solutions-focused mindset
- Full UK driving licence essential
What We Offer
- Competitive salary with performance-related bonus
- Electric company vehicle with home charger installation
- Generous pension contribution
- 24 days holiday plus bank holidays
- Flexible benefits package including retail discounts
- Excellent career progression opportunities within a growing business
Why Join Us?
This is an exciting opportunity to join a forward-thinking business at a pivotal stage of growth. You’ll be part of a modern, customer-focused approach to property management, with genuine opportunities to progress as our portfolio continues to expand.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Employee discount
- Employee stock purchase plan
- Enhanced maternity leave
- Financial planning services
- Flexitime
- Free or subsidised travel
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Work Location: On the road
