Assurance and training coordinator Work, Jobs in Colden Common, Ham (with Salaries)

Quality Assurance and Training Coordinator
Maritime and Coastguard Agency —Southampton
- £30,485 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Sales Support Coordinator
Domo Tactical Communications —Whiteley
- CRM software
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Office Experience & Leadership Support Coordinator
Benifex —Southampton
- £29,000 - £33,000 a year
- Microsoft Office
- Organisational skills
- Front desk
- Employee assistance programme
Lettings Negotiator
Savills —Winchester
- Mentoring
- Annual leave
On Call Supervisor - Remote working
Spire Homecare 2016 Ltd —Salisbury
- £75 - £180 a day
- Weekend availability
- Remote
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Flexible schedule
Quick apply
BIM Co-Ordinator
ADAM Architecture —Winchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Change & Project Coordinator
Toyota Financial Services, KINTO and KINTO JOIN —Portsmouth
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Office experience
- Free parking
- Employee assistance programme
Quick apply
Passenger Operations Coordinator FTC
DFDS UK & Ireland —Portsmouth
- £25,000 - £28,800 a year
- Computer literacy
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Project Coordinator
Bridges Electrical Engineers —Portsmouth
- Full-time
- Employee discount
- Referral programme
Quick apply
Care Manager
Magnus Care Ltd —Portsmouth
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Care plans
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Contracts Officer
Kier Group —Basingstoke
- Weekend availability
- Contracts
- Construction
- Negotiation
- Flexible schedule
Senior Facility Co-ordinator and Supervisor
QinetiQ —Chichester
- Full-time
- BLS Certification
- Employee discount
Warehouse Trainer
Muller Group —Amesbury
- £12.66 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Apprentice Hire & Sales Coordinator
GAP Group —Portsmouth
- £16,224 - £17,860 a year
- Full-time
- Sales
- IT
- Communication skills
- Annual leave
Health Care Support Worker - Children's Emergency Department
IWT PHU Single Corporate Service —Newport
- £25,272 a year
- Full-time
- Hospital
Quick apply
6d
Quality Manager
Kier Group —Southampton
- Weekend availability
- Driving
- Communication skills
- Flexible schedule
Engineer
Kier Group —Basingstoke
- Weekend availability
- Travel
- Flexible schedule
Compliance and Quality Assurance Coordinator
Utilita Field Services Limited —Eastleigh
- £27,976 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
2d

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Quality Assurance and Training Coordinator
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assurance and training coordinator jobs near colden common, ham

Quality Assurance and Training Coordinator

Maritime and Coastguard Agency -
Southampton

Apply Now

Job details

Permanent | Part-time | Full-time
£30,485 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Presentation skills
Business coaching
PRINCE2 Certification

Full job description

Details

Reference number

465797

Salary

£30,485

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

MCA - UK Customer Maritime Services

Type of role

Education and Training
Operational Delivery
Quality

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Southampton

About the job

Job summary

Can you design and deliver engaging training initiatives that improve compliance and drive high-quality service outcomes?

Do you have experience coaching teams to achieve quality targets and consistently meet KPIs?

Have you built strong working relationships while delivering structured, impactful feedback that supports continuous improvement?

If so, wed love to hear from you!

The Maritime and Coastguard Agency (MCA) is seeking a Quality Assurance and Training Coordinator to join the Seafarer Operations team which is part of the UK Customer Maritime Services (UKCMS) Directorate, within the MCAs regulatory function. UKCMS is committed to delivering high-quality services to customers and stakeholders through operational efficiency, data-driven insight, and continuous improvement. Customer feedback underpins decision-making, ensuring services remain aligned to the needs of people, the environment, and the wider maritime sector. The customer operations team is made of The Registry of Shipping and Seaman based in Cardiff and the Seafarer Operations team based in Southampton.

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the Kings birthday
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers

Job description

As a Quality Assurance and Training Coordinator, you will support the Quality Assurance & Training Manager to deliver high-quality services within Seafarer Operations, ensuring customer needs and MCA standards are met. You will design and deliver training, onboarding, and quality initiatives, analyse performance to identify improvements, and work collaboratively to promote continuous development and a customer-focused culture aligned with business objectives.

Your responsibilities will include, but arent limited to:

Supporting onboarding of new starters through personalised induction plans and integration into the wider business.
Delivering and coordinating training programmes to build multi-skilled teams and maintain service quality.
Creating and implementing training and coaching plans to develop team capability and performance.
Monitoring performance against MCA Service Standards and driving improvement through coaching and feedback.
Reviewing call quality and customer correspondence, providing constructive feedback to advisors and managers.
Designing and maintaining training materials, systems knowledge and skills matrices aligned to business needs.
Analysing customer service performance data and feedback to identify trends and drive continuous improvement.
Collaborating with managers and colleagues to influence processes, support operational delivery, and ensure consistency across the department

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

Ability to support the creation of training plans and training initiatives to support and improve compliance across the team utilising a variety of training resources and media.
Coaching staff to reach their quality targets and KPIs.
As a self-motivated individual you will excel at delivering structured feedback as well as building rapport with the Customer Service providers.

Additional Information

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

https://www.youtube.com/watch?v=gkR_okX2T1U

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. Therefore, this role is not open to applications from those who require sponsorship candidates must ensure they have the appropriate right to work in the UK before applying. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Developing Self and Others
Delivering at Pace
Managing a Quality Service
Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

Delivering at Pace

Benefits

Alongside your salary of £30,485, Maritime and Coastguard Agency contributes £8,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at MCA .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Behaviours you will be asked to provide a 250-word statement on the following Behaviours: Delivering at Pace
Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (500-word count). Please provide evidence of your Experience of the following:

Ability to support the creation of training plans and training initiatives to support and improve compliance across the team utilising a variety of training resources and media.
Coaching staff to reach their quality targets and KPIs.

Should a large number of applications be received, an initial sift may be conducted using the lead Success Profile element, Experience - coaching staff to reach their quality targets and KPIs. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Please note: the sift will be completed on a rolling basis whilst the campaign is still live, so you may receive your sift scores before the advert closing date.

The sift will take place week commencing 06/07/2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Behaviours
- Changing and Improving
- Developing Self and Others
- Delivery at Pace
- Managing a Quality Service
- Seeing the Big Picture
Experience

You will also be required to create and deliver a presentation to assess the Behaviours Developing Self and Others and Managing a Quality Service. Guidance will be provided if you are invited to interview.

The interviews will take place 15/07/2026-16/07/2026

This interview will be conducted in person at our Southampton office (Spring Place, 105 Commercial Road, Southampton, SO15 1EG). Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

Adverts with a reserve list

We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

Appointments for this position will be made in order of merit. If you are successful in the selection process but there are no further available posts for the advertised role, you may be contacted to discuss an offer for a lower graded role (with similar experience and responsibility requirements).

If you are unsuccessful in the selection process, your application may be considered for a lower graded position if your demonstrated skills and experience meet the requirements of the alternative position. Candidates will be considered in order of merit.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Fran Ratcliffe
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply Now

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assurance and training coordinator jobs in colden common, ham

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Working hours, office attendance and travel requirements

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information