Research computer Work, Jobs in Colden Common, Ham (with Salaries)

IT Service Desk Analyst
CooperVision —Fareham
- Full-time
- Customer service
- Communication skills
3d
AI/ML Engineer
Roke Manor Research Limited —Romsey
- Hybrid work
- Machine learning
- Agile
- AI
Assistant Professor/Associate Professor in Computer Science
University of Southampton —Southampton
- Full-time
- Machine learning
- AI
12d
AI/ML Engineer
Roke —Romsey
- Full-time
- Hybrid work
- Machine learning
- Agile
- AI
Research Fellow
University of Southampton —Southampton
- £36,636 - £43,482 a year
- Full-time
- Doctoral degree
- Organisational skills
- Communication skills
4d
Analytics Solutions Engineer
Cytiva —Portsmouth
- Full-time
- Computer Science
- SQL
- Bachelor's degree
Assistant Psychologist
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £32,073 - £39,043 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Psychology
5d
Junior Network Engineer
QinetiQ —Portsmouth
- Full-time
- Computer networking
- IT
- Communication skills
- Employee discount
Assistant Professor/Associate Professor in Data Science
University of Southampton —Southampton
- Full-time
- Machine learning
- AI
12d
Security Researcher
Roke Manor Research Limited —Romsey
- Analysis skills
- C++
- Software development
Enterprise Applications Analyst
Teledyne Technologies Inc. —Fareham
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
Software Engineer: Statistics and Machine Learning (C++)
Siemens —Southampton
- £53,600 - £91,100 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- English
Senior Research Fellow
University of Southampton —Southampton
- £46,049 - £58,225 a year
- Full-time
- Doctoral degree
- Organisational skills
- Communication skills
3d
Animal Technician
UK Health Security Agency —Salisbury
- £28,547 - £33,196 a year
- Part-time
- Computer literacy
- Laboratory experience
- English
10d
Systems Engineer
QinetiQ —Portsmouth
- Full-time
- Computer Science
- Engineering
- Employee discount
Senior Technician
UK Health Security Agency —Salisbury
- £33,422 - £40,731 a year
- Part-time
- Computer literacy
- English
- Microsoft Office
9d
Security Researcher
Roke —Romsey
- Full-time
- Analysis skills
- C++
- Software development
Systems Qualification Engineer III
Parker Hannifin Corporation —Fareham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
4d
HR Business Partner
Snows Group —Southampton
- Full-time
- Microsoft Excel
- English
- Microsoft Office
11d
ABU Project Engineer
Linde Material Handling Ltd. —Basingstoke
- Full-time
- AutoCAD
- Computer Science
- Engineering

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IT Service Desk Analyst

CooperVision -
Fareham

Apply Now

Job details

Full-time
3 days ago

Benefits

Company pension

Qualifications

Operating systems
Customer service
Software deployment
File management
Application support
Communication skills

Full job description

Job title: IT Service Desk Analyst

Department: IT

Location: Fareham, Delta Park

Working hours: 37.5 hours per week Monday to Friday (onsite)

A brighter future awaits you

Job Summary

The IT Service Desk Analyst will install, configure, evaluate, maintain, monitor, and troubleshoot client computing hardware and software to meet or exceed published SLA’s, with effective management of the customer relationship during the support process.

Primarily responsible for providing first level support through handling incoming queries from internal customers. Initial customer contact could be over the phone , via request and incident management self-service, email, messaging or in person.

Essential Functions & Accountabilities:

Answers, responds to inbound calls and electronic requests from internal customers.
Creates and documents all support incidents from internal customers into the IT Service Management system.
Provides first line support to resolve all tickets at the service desk before transferring to other IT and business teams.
Analyzes and attempts to resolve tickets related to software and hardware.
Establishes and develops relationships with other IT teams through frequent constructive communication.
Complies with and supports policies and procedures.
Ensures timely resolution or escalation of tickets, and promptly communicates progress to internal customers.
Handles customers’ issues or requests with a professional attitude.
Provides user support in highly virtualized global environments.
Participants in the out-of-hours support call rotation.

Qualifications, Knowledge, Skills and Abilities:

Exceptional Customer Service skills, including but not limited to excellent telephone manner and the ability to manage challenging situations and expectations.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Excellent written, oral, and interpersonal communication skills with a focus on listening and questioning skills.
Ability to conduct research and products to provide support as required.
Ability to present ideas in business-friendly and user-centric language.
Excellent technical knowledge of client computing hardware and software, including operating systems, applications, and related products, web browsers, and utility tools such as anti-virus, file management and deployment software.
Working technical knowledge of current protocols, operating systems, and standards.
Excellent technical knowledge of mobile devices (smart phones, tablets, etc.).

Experience:

Extensive application support experience
Hands-on hardware troubleshooting experience.
Extensive equipment support experience with laptops, desktops, mobile devices, etc.

Education:

A degree in the field of computer information systems and/or professional qualifications with work experience.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including, health cash plan, 25 days holiday, pension scheme, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in you career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. With our CooperPride, African Descent, Woman’s Impact Network and Mind Body and Wellbeing Employee Resource Groups, we offer opportunities for employees to learn and grow within an inclusive and safe space.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities.

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Refine Your Search

research computer jobs in colden common, ham

IT Service Desk Analyst

AI/ML Engineer

Assistant Professor/Associate Professor in Computer Science

AI/ML Engineer

Research Fellow

Analytics Solutions Engineer

Assistant Psychologist

Junior Network Engineer

Assistant Professor/Associate Professor in Data Science

Security Researcher

Enterprise Applications Analyst

Software Engineer: Statistics and Machine Learning (C++)

Senior Research Fellow

Animal Technician

Systems Engineer

Senior Technician

Security Researcher

Systems Qualification Engineer III

HR Business Partner

ABU Project Engineer

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