Package Description
Maintenance Helpdesk Coordinator
Location: Office Based (Halesowen)
Hours: Monday to Friday 09:00am to 17:00pm
Welcome to apply - CAFM Helpdesk Administrator, Facilities Officer Administrator, Property Administrator, Estates Administrator, Maintenance Administrator, Helpdesk Administrator, Reactive Maintenance Coordinator
Job Purpose
To provide regional Helpdesk support across a diverse property portfolio for all reactive and routine maintenance requests. Ensuring group wide compliance and continuity of service to support young vulnerable people and adults services.
Key Responsibilities
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Manage daily maintenance requests for your region (600–700 per month) via the CAFM (Track Plan).
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Allocate and progress work to Mobile Maintenance Operatives.
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Oversee Mobile Maintenance Operatives and approved contractors to ensure timely completion of tasks.
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Support other Facilities Officers during peak demand, leave, or sickness.
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Maintain the approved contractor database and review compliance documentation.
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Liaise with suppliers and contractors.
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Process and administer invoices through in‑house systems.
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Provide technical support to business queries received via phone and email.
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Work with Estates Managers and Supervisors on technical queries and small works within the CAFM system.
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Produce regular reports and support the Facilities Manager when required.
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Deliver a professional, courteous, and prompt response to all business requests.
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Undertake additional projects or tasks as designated by the Facilities Manager.
About you
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Essential: Minimum of 3 years facilities management experience.
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Essential: Minimum of 2 years Helpdesk experience.
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Essential: A strong understanding of reactive property maintenance.
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Essential: Experience working with Microsoft Excel / CAFM Systems.
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Desirable: An understanding of statutory environmental requirements.
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Desirable: Knowledge of the management of asbestos, fire safety and legionella
Why join Keys Group?
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Salary - £27,000 Per Annum
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Annual Leave - 33 Days annual leave, inclusive of bank holidays
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Career Progression – We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organisation
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DBS Check – we cover the cost of your DBS check and subsequent renewals
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Ongoing Training and Development – Supported by our award winning Learning and Development Team, you will receive ongoing training and development throughout your career
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Pension Scheme – start growing that pot for a healthy and happy retirement
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Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
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Staff Referral Scheme – earn a generous bonus for spreading the word and referring a friend to join our team
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EPIC Awards –All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
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Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card and out HAPI app, save up to 50% with certain retailers
Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS).
Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.
