Here for people. Here for communities. Here for you.
What is the role?
Make a difference every day as a Tenancy Support Coach at Hafod.
In this rewarding and community-focused role, you’ll support tenants to sustain their tenancies, build independence, and improve their wellbeing. Working across communities and visiting people in their homes, you’ll provide proactive, person-centred support, helping individuals overcome challenges and prevent tenancy breakdown or homelessness. You will also be identifying ways to gather tenants views to enable them to be involved in decision-making within their local community.
This is a 12 month Fixed Term Contract full time job opportunity covering Cardiff, Newport and Torfaen region.
Please note: We’re unable to offer visa sponsorship for this role.
This role involves travelling independently across our sites and services as part of day-to-day duties. You may have access to a company vehicle, but for most roles you’ll need to use your own vehicle.
Because of this, you’ll need to hold a full, valid driving licence and have access to a vehicle. If you use your own vehicle for work, you’ll also need appropriate insurance (for example business use).
If you’re unsure whether you can meet these requirements, please get in touch before applying and we’ll be happy to help.
What you’ll be doing
- Provide tailored housing-related support to help tenants manage their homes, finances and responsibilities.
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Build positive, trusting relationships through home visits, regular check-ins and ongoing engagement.
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Identify risks early and deliver timely interventions to prevent tenancy breakdown and crisis situations.
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Develop and review person-centred action and risk plans, ensuring progress is tracked and recorded.
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Work collaboratively with internal teams and external partners (e.g. social services, mental health teams) to provide holistic support.
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Organise activities to promote wellbeing, community connection , and independent living.
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Champion tenant empowerment and help people feel safe, confident, and connected.
You can find the full job description attached for a more detailed overview of the role.
What you’ll bring
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Experience or understanding of social housing, support work or a related field.
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Strong communication and relationship-building skills, with the ability to support people from diverse backgrounds.
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A compassionate, resilient and person-centred approach, with a genuine desire to help others succeed.
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Ability to manage a varied workload, solve problems and have constructive, sometimes challenging conversations.
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Awareness of safeguarding and a commitment to supporting vulnerable individuals safely and effectively.
Interested in applying?
Submit your application online.
We’ll review all applications and if you’re shortlisted, we’ll get in touch to arrange an interview at St Hilary Court, Copthorne Way, Cardiff.
If you’re successful at the end of the recruitment process, we’ll offer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check, which we’ll organise and pay for.
If you’d like some tips or advice with the recruitment process, we’ve put together some helpful guidance, here.
We may close this advert early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Support and adjustments
We’re committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments or support at any stage, please let us know and we'll be happy to help.
About Homes & Communities
Our Homes & Communities colleagues provide a wide range of services across 4 regional teams covering 7 local authority areas in South Wales, supporting people throughout their housing journey. We deliver neighbourhood management, repairs, tenancy sustainability, financial and digital inclusion, community engagement and estate services alongside specialist extra care housing.
Using a person-centred coaching approach, we work alongside people to build confidence, improve wellbeing and help them live well in their homes. Working collaboratively, we deliver a tenure neutral housing management and repairs service, enabling us to be more visible in our communities and respond quickly to meet the needs of our tenants and communities.
You’ll be part of a collaborative, values-led team that puts people first, focuses on building stronger and more trusting relationships with tenants, works closely with partners and is committed to making a real difference, while supporting you to learn, grow and build your career in housing.
You’ll find more information about homes & communities here.
About us
At Hafod, we’re a socially conscious, not for profit organisation providing housing, care and support across South Wales. Everything we do is guided by our mission, Get the basics right, connect with you, and invest for a better future. We work together to deliver services that make a real difference in our communities.
We’re committed to creating a culture where everyone feels they truly belong; not just included, but respected, valued, and safe to be themselves. When people feel they belong, they bring their best, and that benefits all of us.
#MP
At Hafod, we’re a socially conscious, not for profit organisation providing housing, care and support across south Wales. Everything we do is guided by our mission, Get the basics right, connect with you, and invest for a better future. We work together to deliver services that make a real difference in our communities.
We’re committed to creating a culture where everyone feels they truly belong; not just included, but respected, valued, and safe to be themselves. When people feel they belong, they bring their best, and that benefits all of us.
