1st line support Work, Jobs in Coundon, Dur (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
6d
Insectary Assistant Technician
Durham University —Durham
- £25,025 - £25,571 a year
- Part-time
- English
- University
- IT
- Annual leave
- Employee assistance programme
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Hybrid work
- Azure
- SQL
- AWS
- Employee assistance programme
- Sick pay
4d
Talent Development Specialist
University of Sunderland —Sunderland
- £31,604 - £36,545 a year
- Full-time
- Hybrid work
- University
- Annual leave
7d
Information Governance Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Operations Team Leader - PM Shift
Superdrug —Darlington
- £34,121.88 a year
- Monday to Friday
- Management
- Analysis skills
- Project management
- Free parking
- Store discount
Quick apply
12d
Cleaner
Durham County Council —Durham
- £24,796 a year
- Part-time
- English
- School
3d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
5d
IWS Equipment Owner/Multi-Skilled Operator
Quorn Foods —Stokesley
- Full-time
- Maintenance
- Programmable logic controllers
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
5d
Bank Support Worker - Adult Residential
Swanton Care and Community —Sunderland
- £12.60 - £13.10 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Foundation Development Lead - Maternity Cover
Shared Interest Society —Newcastle upon Tyne
- £30,000 a year
- Full-time
- Hybrid work
- Spanish
- Marketing
- Annual leave
Quick apply
13d
Lunchtime Supervisor
Durham County Council —Durham
- £24,796 a year
- Part-time
- English
- School
Financial Controls & Reporting Assistant
The Inn Collection —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
12d
Systems Specialist
Altrad —Middlesbrough
- System design
- Maintenance
Quick apply
Section Leader Cello, Royal Northern Sinfonia
The Glasshouse International Centre for Music —Gateshead
- £49,056 a year
- Weekend availability
Apprentice Educator
Busy Bees —Billingham
- Up to £10 an hour
- Full-time
- Mentoring
- Free parking
- Employee assistance programme
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Lecturer in Sport & Rehabilitation Therapy
University of Sunderland —Sunderland
- £38,786 - £46,049 a year
- Full-time
- University
- Rehabilitation centre
- Leadership
- Annual leave
6h

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2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year
6 days ago

Benefits

Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

1st line support jobs in coundon, dur

2nd Line Support Technician

Insectary Assistant Technician

Infrastructure and Network Engineer

Talent Development Specialist

Information Governance Manager

Operations Team Leader - PM Shift

Cleaner

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Analyst

IWS Equipment Owner/Multi-Skilled Operator

Bank Support Worker - Adult Residential

Foundation Development Lead - Maternity Cover

Lunchtime Supervisor

Financial Controls & Reporting Assistant

End User IT Apprentice

Systems Specialist

Section Leader Cello, Royal Northern Sinfonia

Apprentice Educator

Service Desk Consultant - 2nd Line (Infrastructure)

Lecturer in Sport & Rehabilitation Therapy

I want to receive the latest job alerts for 1st line support in coundon, dur

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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