Front of House & Facilities Coordinator
Coventry
£28,500 per annum
The Role
Atlas Workplace Services is seeking a professional and customer-focused Front of House & Facilities Coordinator to join our team supporting our Client in Coventry.
This is a varied, hands-on role combining front-of-house responsibilities with facilities coordination. Acting as the first point of contact, you’ll deliver an exceptional visitor experience while supporting the day-to-day delivery of Total Facilities Management (TFM) services.
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Principle Duties and Responsibilities
- Logging issues via our internal help desk pertaining to items within Atlas Workplace Services's management including maintenance, cleaning etc and monitoring progress to resolve.
- Supporting, assisting and supervising all facilities activities across the sites.
- Preparing meeting rooms range of uses, including setting out, removal and storage of furniture and equipment, etc. All of this is in accordance with health and safety and manual handling procedures.
- Carrying out minor fabric repairs as directed by the Contract Manager.
- Cleaning of designated areas as and when required
- Completion of periodic cleaning tasks.
- Ensuring that body and other emergency spillages are deal with in accordance with the agreed procedures.
- Dispose of waste materials arising from the use of the premises as are not covered by alternative arrangements.
- Stock control of site consumables.
Front of House & Hospitality
- Act as the first point of contact for all visitors, contractors and stakeholders, providing a professional meet and greet service.
- Manage visitor sign-in processes and ensure compliance with site security and health & safety procedures.
- Coordinate meeting room bookings and scheduling using site booking systems.
- Prepare meeting rooms for client meetings, training sessions and events, ensuring rooms are presented to a high standard.
- Coordinate hospitality requirements including catering, refreshments and room setup.
- Conduct room checks before and after meetings to ensure cleanliness, functionality and readiness for use.
- Liaise with internal teams and service providers to ensure meeting and event requirements are delivered effectively.
- Maintain reception, breakout and communal areas to a professional standard at all times.
- Manage incoming calls, emails and general enquiries, directing requests appropriately.
Operational
- Supporting the Facilities Manager to ensure all TFM Services are managed, delivered and developed in line with the contractual and continuous improvement commitments.
- To promote a culture of change and enhancement, always challenging the norm and identifying ways to improve service delivery.
- Ensure consistently high and uniformed standards are delivered.
- Working closely with the account coordinators ensuring coordination of planned and reactive tasks and activities are completed in advance of requirement to ensure smooth delivery.
- To assist the Contract Manager by contributing to the management information for presentation to Atlas Workplace Services.
- Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.
- To lead by example promoting a customer centric and health and safety culture.
- To continually review and assess processes and ways of working to lead a best in practice service to the Customer.
- To suggest, implement and monitor success factors of trialling new ways of working.
- Support the Facilities Support Manager with day-to-day facilities administration and operational activities.
- Develop knowledge and competency in Atlas Workplace Services systems, processes and CAFM platforms.
- Assist with the production of client reports, service performance data and monthly reporting packs.
- Support the collation, validation and analysis of operational data to ensure accurate reporting.
- Assist with monitoring service delivery KPIs and continuous improvement initiatives.
- Support the management of planned and reactive works through CAFM systems and associated reporting tools.
- Develop an understanding of contract compliance requirements and support the maintenance of operational records.
- Participate in training and development activities to build knowledge of facilities management best practice.
Health & Safety and Compliance
- Ensure a quality company image is portrayed by site-based staff and our Client’s business is respected and supported at all times to ensure a safe and compliant environment.
- Providing site specific inductions to contractors before commencement of any work and ensuring required paperwork/permits are completed in line with Atlas Workplace Services’s control procedures.
- Manage and maintain all PPM and statutory records on site to ensure a fully compliant service delivery at all times.
- Operate within agreed operational and/or management guidelines, ensuring company policies and procedures are adhered to, whilst always working within the limits of the Atlas Workplace Services Corporate Governance.
- Freedom to operate and further delegate within the confines of Atlas Workplace Services corporate governance and financial guidelines.
- Operate within agreed operational and/or management guidelines set by Atlas Workplace Services, and always work within the limits of the Atlas Workplace Services Corporate Governance.
- Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.
- Freedom to prohibit work within Atlas Workplace Services’s responsibility that poses an imminent danger to staff or other persons/equipment/property etc.
- Freedom to escalate any H&S issues in the event of serious concerns and to liaise with Atlas Workplace Services’s Head of Health & Safety.
- Reporting of all incidents and accidents.
Any other tasks assigned by your Line or Contract Manager in line with individual skills and qualifications.
Minimum Qualifications, Certifications and Training required
- GCSE English and Maths or equivalent
- BICSc Qualifications (Desirable)
- Accredited Health and Safety qualification e.g. IOSH Managing Safely (Desirable)
First Aid Certificate (Emergency First Aid at Work as a minimum) (Desirable)
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Essential Knowledge, Skills and Experience for this role
- Minimum of 3 years in a Multi Service FM Delivery environment
- Good communication skills both verbal and written
- Excellent organisational skills
- Previous experience of using CAFM systems
- Self-management skills
- Knowledge of cleaning procedures and practices
- Previous experience working with cleaning chemicals
- Basic knowledge of electrical, plumbing & HVAC systems
- Experience within Facilities Management or Workplace Services.
- Experience producing reports and analysing operational data.
At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.
We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.
As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.
