Overview
We’re looking for a motivated Fire & Flood Restoration Technician to join our growing team. In this role, you’ll attend properties affected by escape of water and related perils, carrying out inspections, moisture assessments, and installing/monitoring drying equipment. You’ll also support with strip-out works and cross-team collaboration (Fire, Logistics, Contents), ensuring every job is completed right the first time.
This is a hands-on, customer-facing role where attention to detail, safety, and professionalism are key. You’ll play an essential part in helping policyholders restore their homes and lives.
Responsibilities
- Inspection & Assessment – completing detailed moisture surveys and reports.
- Drying Works – setting up, monitoring, and maintaining drying systems.
- Strip-Out & Support – safe removal of unsalvageable materials.
- Compliance & Safety – completing H&S documentation correctly the first time.
- Customer Service – supporting policyholders with professionalism and empathy.
- Equipment & Vehicles – keeping vans/equipment checked and ready.
- Cross-Team Support – working across departments and taking part in the on-call rota.
Qualifications
- Qualifications
- Full UK Driving Licence (Essential).
- DBS Check (Essential).
- WRT/ASD/BDMA Certification (or willingness to achieve)
Progression Pathway & Pay
Starting Salary: £27,500
Earn more with certifications and specialist skills:
- +£1,000 per core certification (WRT, ASD, Trace & Access)
- +£750 for Mould specialism
- +£500 for Fire/Odour specialism
- +£250 for Carpet/Upholstery cleaning
- BDMA Technician +£1,000 (after 12 months)
- BDMA Senior Technician +£2,000 (after 3 years)
- Full Experienced Technician potential: £35,750
- Ongoing training, support, and professional development
Benefits You’ll Receive
- 28 Days Annual Leave (including Bank Holidays)
- Employee Assistance Programme (EAP) – 24/7 confidential support
- Retirement Pension Plan
- Annual Pay Review
- Bright Exchange Discounts – savings at hundreds of UK shops, restaurants, gyms, and cinemas
- Free Eye Tests
- Access to E-Learning and Skills Development
- Ongoing Professional Training Opportunities (Clear Plan)
- Regular Team Events and Social Activities
Job Type: Full-time
Pay: £27,500.00-£35,750.00 per year
Benefits:
- Health & wellbeing programme
- On-site gym
Work Location: In person
