E commerce Work, Jobs in Cowes, Iow (with Salaries)

Customer Experience Advisor
WeBuyAnyPhone.com —Fareham
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
13d
Stock Associate - Westquay, Hollister
AFH STORES UK LIMITED —Southampton
Sales Assistant
British Heart Foundation —Ryde
- £12.71 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee assistance programme
Sales Assistant - Part time Watersports and Camping
Decathlon UK —Southampton
- Part-time
- Communication skills
Sales Assistant Fitness Running- Part Time
Decathlon UK —Southampton
- Part-time
- Communication skills
Product Designer
Linnworks —Chichester
- Remote
- Presentation skills
- Communication skills
- Employee assistance programme
- Life insurance
e-commerce reseller live stream twilight hours
Robert Scotts Commerce LTD —East Meon
- Up to £12.71 an hour
- Part-time
- Sales
- Social media management
- Customer service
- Free parking
- Flexitime
Quick apply
Key Lead - Westquay, Hollister
AFH STORES UK LIMITED —Southampton
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Part-time Supervisor
Robert Dyas —Chichester
- £13.54 an hour
- Part-time
- Employee discount
9d
Sales Consultant
The Watches of Switzerland Group —Chichester
- Sales
- Employee assistance programme
1d
Cosmetics Consultant
Kosmobox —Portsmouth
- £12.80 an hour
- Part-time
- Sales
- Social media management
- Customer service
- Store discount
- Employee discount
Quick apply
Spare Parts & Logistics Manager EMEA (m/f/d)
Kelvion Machine Cooling Systems GmbH —Fareham
- Oracle
- Engineering
- English
Quick apply
FP&A Analyst
Linnworks —Chichester
- Remote
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee assistance programme
- Life insurance
Financial Accountant
Passenger Clothing —New Milton
- Full-time
- Accounting
- Communication skills
- Annual leave
- Employee discount
7.5 Tonne Collection and Delivery Driver
DPD Group UK —Portsmouth
- £16.05 an hour
- Full-time
- Employee discount
Quick apply
Director of Partnerships, EMEA
Linnworks —Chichester
- Business development
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Indirect Tax Consultant
AVASK —Southampton
- £30,000 - £35,000 a year
- Hybrid work
- English
- Communication skills
- Tax experience
Quick apply
Associate Partner Manager, EMEA (Manchester Based)
Linnworks —Chichester
- Business development
- Communication skills
- Employee assistance programme
- Life insurance
Brand Representative - Westquay, Hollister
AFH STORES UK LIMITED —Southampton
- £10.85 an hour
- Organisational skills
- Store discount
- Employee discount
Assistant Manager - Westquay, Hollister
AFH STORES UK LIMITED —Southampton
- £30,785 a year
- Management
- Sales
- English
- Store discount
- Annual leave

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Customer Experience Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
13 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

CRM software
Customer service
Salesforce
Complaint handling
Driving
Organisational skills
Telecommunication
Customer support
Communication skills
Negotiation

Full job description

WeBuyAnyPhone.com is a tech recycling service that buys, refurbishes, and recycles pre-owned mobile phones, tablets, and wearable tech. We're seeking a Customer Experience Advisor who shares our passion for sustainability, embraces technology, and is driven to deliver great customer experiences.

Location: Whiteley, near Solent Hotel
Salary: Up to £28,000 per year (DOE)
Hours: Monday–Friday, 8:30am–5:00pm
Reports to: Customer Experience Manager

Why This Role Matters

You'll ensure every customer feels valued, understood, and treated fairly throughout their journey with us. You'll help to resolve complex issues with empathy and professionalism, and identify opportunities to improve our processes and overall customer experience. Your work will play a key role in strengthening customer relationships and improving acceptance and retention outcomes.

This is an excellent opportunity for someone who enjoys problem-solving, thrives in customer-facing environments, and wants to make a measurable impact within a growing e-commerce business.

What You’ll Be Doing

Managing customer enquiries across phone, email, live chat, and social media.
Taking ownership of issues through to resolution.
Handling revised offer conversations with empathy and confidence.
Retaining customers through effective objection handling.
Explaining grading decisions clearly and fairly.
Identifying customer journey improvements.
Working with internal teams to resolve issues.
Analysing customer feedback and trends.
Maintaining high service and retention standards.
Supporting the development of the retention function.

What You’ll Bring

A minimum of 1 year's recent experience within a contact centre, call centre, customer service, retention, or customer support environment.
Strong verbal and written communication skills.
Objection handling and negotiation skills.
Ability to build trust and rapport quickly.
Strong problem-solving and decision-making skills.
Ability to remain calm under pressure.
Strong organisational skills and attention to detail.

Desirable

Experience within e-commerce, telecoms, or consumer electronics.
Experience using CRM systems such as Salesforce.
Knowledge of marketplace platforms such as eBay and Amazon.
Experience driving service improvements.

What We’re Looking For in You

Customer-focused and outcome-driven.
Confident handling challenging conversations.
Empathetic but commercially aware.
Resilient and composed under pressure.
Proactive and solutions-focused.
Comfortable explaining technical information simply.
Motivated by continuous improvement.

What You’ll Gain

A direct impact on customer retention and revenue.
Valuable negotiation and communication experience.
Opportunities to shape customer experience processes.
Highly transferable customer service skills.

Additional Information

This is a full-time office-based role
DBS check required.

We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we’ll be happy to accommodate you.

WeBuyAnyPhone is part of the Ridown Group, a forward-thinking private investment company with a proven track record of building and scaling brands into multi-million-pound businesses. Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

**We are not working with third-party recruiters for this role, and any unsolicited submissions will be considered direct applications without agency involvement.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years' experience do you have working in a contact centre, call centre, or multi-channel customer service environment where handling customer enquiries by phone was a key part of your role?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

e commerce jobs in cowes, iow

Customer Experience Advisor

Stock Associate - Westquay, Hollister

Sales Assistant

Sales Assistant - Part time Watersports and Camping

Sales Assistant Fitness Running- Part Time

Product Designer

e-commerce reseller live stream twilight hours

Key Lead - Westquay, Hollister

Part-time Supervisor

Sales Consultant

Cosmetics Consultant

Spare Parts & Logistics Manager EMEA (m/f/d)

FP&A Analyst

Financial Accountant

7.5 Tonne Collection and Delivery Driver

Director of Partnerships, EMEA

Indirect Tax Consultant

Associate Partner Manager, EMEA (Manchester Based)

Brand Representative - Westquay, Hollister

Assistant Manager - Westquay, Hollister

I want to receive the latest job alerts for e commerce in cowes, iow

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