Internal Sales Manager - Lead the Team. Drive Growth. Shape the Future.
At The Edinburgh Boiler Company, we're entering an exciting new chapter.
Would you like to work with a company where customers welcome our call, thanks to fantastic online reviews and industry awards?
Imagine working with a company where you can speak with a customer after the job has been completed, and get positive feedback because your installation colleagues hold the same high standards as you?
As we continue to expand across boilers, solar, battery storage, heat pumps and wider home energy solutions, we're looking for an ambitious Sales Manager to lead our Internal Sales and Customer Success function.
We're looking for someone who can build capability, drive performance, improve conversion rates, and create a culture of accountability, coaching and continuous improvement.
Reporting directly to the Sales Director, you will lead a team of Sales Executives while owning the performance of our internal sales operation.
You will oversee lead management, pipeline performance, customer follow-up, referral generation and existing customer growth, ensuring every opportunity is maximised and every customer receives an exceptional experience.
You'll play a key role in helping us achieve our next stage of growth by increasing lead-to-sale conversion, improving CRM discipline, strengthening customer engagement and embedding a high-performance sales culture.
What You'll Be Responsible For
Leading a High-Performing Team
- Coaching, developing and motivating Sales Executives to achieve and exceed targets
- Conducting regular one-to-ones, performance reviews and call coaching sessions
- Building capability through training, feedback and structured development
- Creating a culture of accountability, ownership and continuous improvement
Driving Sales Performance
- Managing the full internal sales pipeline through Pipedrive
- Monitoring conversion performance and identifying opportunities for improvement
- Ensuring every lead has a clear next action and outcome
- Driving lead-to-sale conversion across multiple product lines
Delivering an Exceptional Customer Journey
- Ensuring every customer interaction reflects EBC's values and service standards
- Managing lost opportunity recovery and customer re-engagement activity
- Supporting referral generation and customer loyalty initiatives
- Working closely with operational teams to ensure seamless customer handovers
Using Data to Drive Decisions
- Producing meaningful sales reports and performance insights
- Monitoring KPIs, pipeline health and CRM compliance
- Identifying trends, bottlenecks and opportunities for growth
- Supporting strategic decision-making through accurate reporting and analysis
What We're Looking For
You'll be an experienced sales leader with a passion for coaching people and delivering results.
You'll be commercially minded, highly organised and comfortable working in a fast-paced environment where performance, customer experience and continuous improvement are equally important.
Essential Experience
- Previous experience leading or managing a sales team
- Strong track record of achieving and improving sales performance
- Experience managing sales pipelines and CRM systems
- Ability to coach, motivate and develop high-performing teams
- Strong analytical skills with the ability to use data to improve performance
- Excellent communication and stakeholder management skills
Our Values
People First
We care about our customers, our colleagues and the communities we serve.
One Team, One Company
We collaborate, support each other and win together.
Unequivocal Safety
We never compromise on safety, quality or doing the right thing.
Ready to Apply?
If you're a driven sales leader who enjoys developing people, improving performance and making a genuine impact, we'd love to hear from you. Please send you CV and cover letter to;
[email protected] & [email protected]
Pay: £43,000.00-£55,000.00 per year
Benefits:
Work Location: In person
