Technical support engineer Work, Jobs in Cranfield, Eng (with Salaries)

Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
2nd Line Support Engineer
Technology Transformation Group —Aylesbury
- £30,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
3d
Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
5d
Technical Support Plant Engineer
M Group —Stevenage
- Maintenance
- Travel
- Annual leave
- Employee assistance programme
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Support Engineer - 2nd Line
Advania UK —Bedford
- £30,000 - £37,000 a year
- Full-time
- Azure
- Microsoft Office
- Driving
1d
Senior Business System Support Engineer
Atlas Workplace Services —Milton Keynes
- £35,000 - £45,000 a year
- Oracle
- SQL
- Analysis skills
Quick apply
11d
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Principal Technical Support Engineer
Leonardo UK Ltd —Luton
- £53,259 - £71,400 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
Technical Support Technician (Engineering Technical Apprenticeship)
Niftylift Ltd —Milton Keynes
- £16,640 a year
- Overtime
- English
- Free parking
- Employee discount
Quick apply
2nd Line NOC Engineer
Air IT —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
- Annual leave
- Employee assistance programme
8d
3rd Line Engineer 24/7
Ekco —Milton Keynes
- Night shift
- Remote
- SharePoint
- Time management
- Annual leave
- Employee assistance programme
Quick apply
11d
EMEA Security Systems Project Support Engineer
Securitas Technology UK —Milton Keynes
- Full-time
- Remote
- AutoCAD
- Microsoft Office
- IT
Quick apply
10d
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management

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Technical Support Engineer

InPost UK -
Hemel Hempstead

Quick apply

Job details

Graduate

Benefits

Annual leave
Paid volunteer time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Go
Customer service
Technical support
SQL
Communication skills
Python

Full job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Technical Support Engineer to join our Network Health team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

InPost is one of Europe's fastest-growing parcel delivery networks, and our Automated Parcel Machines or APMs are at the heart of what we do. As a Technical Support Engineer, you'll be instrumental in keeping that network running. Diagnosing and resolving software, hardware, and peripheral issues to ensure our APMs operate without interruption 24 hours 7 days a week.

Reporting to our Technical Support Manager, you'll sit at the exciting intersection of field engineering and software support, a hybrid role that requires both technical precision and great communication skills. You'll work closely with field technicians and service desks across the UK and Poland, and with our R&D teams to help drive smarter solutions. Experience with SQL or Python is a bonus, but what matters most is your curiosity, drive, and willingness to learn.

What you’ll be doing:

Proficiently troubleshoot, resolve, and escalate tickets based on priority to ensure compliance with Service Level Agreements (SLAs).
Provide remote technical guidance and assistance to field service engineer team via phone and email, ensuring swift resolution and minimal disruption to our Automated Parcel Machine (APM) network.
Analyse APM logs to identify underlying issues and emerging trends, enabling proactive problem-solving using tools such as Grafana, Zabbix, and Kibana.
Write, edit, and create SQL scripts to extract data and build automated reporting solutions.
Support the Service Desk team by addressing complex technical queries that require in-depth analysis and resolution.
Create, develop, and maintain comprehensive APM documentation, ensuring accuracy and accessibility for all stakeholders.
Conduct training sessions on APM operations for internal and external stakeholders, sharing expertise and best practice.
Stay ahead of upcoming software and hardware changes by performing testing in our dedicated test environment alongside the field team.
Collaborate and share knowledge with Research & Development (R&D) teams across the UK and Poland to drive improved system solutions.

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We're looking for naturally curious, driven people who thrive in a fast-paced environment, someone who loves solving problems, isn't afraid to do things differently, and takes real pride in doing them brilliantly.

A recent graduate with a relevant degree and/or experience in technical support environment.
Knowledge or database models, SQL and general interest in technology.
A genuine passion for electrical and mechanical engineering and how systems work.
A dynamic, solutions-focused mindset with the ability to tackle complex challenges creatively.
Excellent communication skills, confident building relationships across cultures and with teams in multiple locations.
Outstanding verbal and written communication, ensuring clear and impactful interactions with colleagues and stakeholders.
Strong customer service and interpersonal skills, with the ability to support end-users in a professional and empathetic manner.
Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, documentation, and presentations.

Please note: This role is based at our Hemel Hempstead office, with a minimum of 3 days per week on-site.

If this sounds like you, we'd love to hear from you. Apply today and help shape the future of parcel delivery.

We love to reward our people for the great work they do:

Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

Enhanced Parental Leave
We support you during those precious family moments.

Rail Loan

Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

Volunteering Days
Take a paid day to make a difference in your community

Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.

Quick apply

Refine Your Search

technical support engineer jobs in cranfield, eng

Technical Support Engineer

2nd Line Support Engineer

Tier 1 Technical Support Engineer

Technical Support Plant Engineer

1st line Support Engineer

Support Engineer - 2nd Line

Senior Business System Support Engineer

Tech Support/System Engineer

Principal Technical Support Engineer

Infrastructure Support Engineer

Technical Support Technician (Engineering Technical Apprenticeship)

2nd Line NOC Engineer

3rd Line Engineer 24/7

EMEA Security Systems Project Support Engineer

Help Desk Engineer

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