IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- IT
- Annual leave
Quick apply
10d
IT Apprentice
QA Apprenticeships —Worthing
- £17,350 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Sick pay
IT Support Apprentice
QA Apprenticeships —Horsham
- £15,600 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer literacy
- Employee discount
Apprenticeship in IT Support
ramsac —Guildford
- £16,500 a year
- Hybrid work
- Customer service
- IT
Quick apply
4d
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Childcare
- English
- Working with children
- Annual leave
Quick apply
Associate Network Engineer
Cisilion —Leatherhead
- Azure
- Computer networking
- Communication skills
IT Field Engineer
Excelcare Holdings —Bromley
- £30,000 - £37,500 a year
- Full-time
- Nursing home
- Customer service
- Driving
- Employee discount
- Referral programme
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Support Apprentice
ORCA Service Technologies —Maidenhead
Working closely with customers to scope incoming project requests. Understand OST's organisational systems to develop and support customers.
£27,976 a year
Quick apply
9d
IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
Real ownership of how sales evolves. Flexible / remote working (with access to Tunbridge Wells & Paddington). Own incoming issues from first contact through to…
Quick apply
10d

I want to receive the latest job alerts for it apprentice in crawley down, wsx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Engineer (Apprenticeship)

INFINITY GROUP -
Royal Tunbridge Wells

Quick apply

Job details

Full-time
10 days ago

Benefits

Unlimited paid holidays
Annual leave
Private medical insurance
Car scheme

Qualifications

Microsoft Excel
Azure
IT

Full job description

IT Service Desk Engineer (Apprenticeship)

Hybrid \u007C Unlimited Holiday \u007C Unlimited Holiday \u007C Be the first line of IT

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:

As an IT Service Desk Apprentice, you’ll be the first point of contact when something breaks, slows down, or doesn’t work as expected. You’ll help diagnose issues, restore service quickly, and make sure problems don’t repeat. You’re not just fixing tickets - you’re protecting productivity, improving the employee experience, and learning how a modern IT function supports a growing business.

What you'll be doing:

What you’ll be doing

First-line support that keeps the business moving

Own incoming issues from first contact through to resolution — restoring service quickly and professionally.

Diagnose and resolve problems, not just log them

Ask the right questions, troubleshoot effectively, and fix what you can — escalating only when needed.

Manage tickets with clarity and accountability

Track, prioritise, and update tickets so nothing gets lost and users stay informed.

Improve how support is delivered

Spot patterns, contribute to knowledge articles, and help reduce repeat issues.

Collaborate across the IT team

Work with engineers and specialists to resolve more complex issues and learn from them.

Build capability while you learn

Develop your technical skills, confidence, and understanding of how IT supports a modern organisation.

The kind of problems you’ll solve

“My laptop / device has stopped working or is too slow”
“Emails, logins, or permissions aren’t behaving as expected”
“Something worked yesterday but not today - what’s changed?”
“We’ve got multiple people hitting the same issue - is this bigger than one ticket?”
“I don’t know how to use this tool properly - can you show me?”
“This keeps happening - how do we stop it for good?”

What sets you apart

You naturally take ownership - you don’t drop problems or wait for others to pick them up
You stay calm under pressure and think clearly when things aren’t working
You’re curious - you want to understand why something broke, not just fix it
You communicate simply and clearly, especially with non-technical users
You care about getting things right, not just getting them done
You’re reliable, organised, and follow through on what you start
You’re motivated to learn and improve - quickly

Your impact:

On the business

You protect productivity by reducing downtime and making sure teams can do their jobs without disruption.

On customers

You create a reliable, responsive support experience — people trust IT because of how you handle issues.

On team performance

You help the service desk run smoothly, reduce repeat problems, and increase overall efficiency as your capability grows.

What it's like here:

Ambitious, but not political
High standards, but pragmatic
People who care about doing things properly — not just hitting numbers

You’ll get:

Real ownership of how sales evolves
Freedom to change things that don’t work
A team open to being challenged and developed
Direct access to leadership and influence over direction

What you get:

Unlimited annual leave
Private healthcare, life assurance, company shares
Electric car scheme
Flexible / remote working (with access to Tunbridge Wells & Paddington)
Team and company socials, including Illuminate Awards

Quick apply

Refine Your Search

it apprentice jobs in crawley down, wsx

IT Service Desk Engineer (Apprenticeship)

IT Apprentice

IT Support Apprentice

Apprenticeship in IT Support

IT Apprentice (Level 3 Information Communications Technician)

Associate Network Engineer

IT Field Engineer

More jobs to discover

I want to receive the latest job alerts for it apprentice in crawley down, wsx

Explore jobs in more locations

IT Service Desk Engineer (Apprenticeship)

Hybrid \u007C Unlimited Holiday \u007C Unlimited Holiday \u007C Be the first line of IT

What you'll be doing:

What you’ll be doing

The kind of problems you’ll solve

What sets you apart

Your impact:

What it's like here:

What you get:

Jobseeker tools

Employer Tools

Browse

Stay Connected