Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service.
We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.
Due to continued growth, we are looking for a Sales Advisor to join our upcoming showroom team in Exeter this autumn. As we expand from strength to strength, we would love to hear from you!
Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)
Working hours: Full-time, 37 hours per week with 2 days off
Location: Exeter, United Kingdom
The role:
As a Sales Advisor, you will work closely with the showroom team to deliver an exceptional customer experience from initial enquiry through to aftersales support. You will play a key role in guiding customers throughout the sales journey, whether in person, over the phone, or via email.
This role is ideal for a confident communicator with a passion for customer service, interiors, and sales, who thrives in a fast-paced retail environment.
What You Will Be Doing:
-
Welcoming customers into the showroom and building strong client relationships
-
Providing expert advice on suitability, sizing, pricing, and interiors
-
Answering incoming sales calls and responding to customer enquiries
-
Making outbound calls to existing and prospective customers
-
Creating quotations, processing payments, and arranging deliveries
-
Providing outstanding aftersales service and resolving customer queries
-
Updating the CRM system with customer information and daily activity
-
Arranging product samples to be dispatched
-
Confirming showroom appointments with customers
-
Supporting with the presentation and upkeep of the showroom
-
Providing refreshments and ensuring customers receive a warm, professional experience
To be an excellent Sales Advisor, you will need:
-
Experience within a sales or customer service environment
-
Excellent organisation and time management skills
-
Strong communication skills across phone, email, and face-to-face interactions
-
Confidence building rapport with customers
-
A proactive, hands-on attitude in a busy, fast-paced environment
-
Strong customer focus with the ability to prioritise tasks effectively
-
Self-motivation and enthusiasm
-
Experience using a CRM system
-
Proficiency in Microsoft Office
-
Minimum of 2 years sales experience
-
Experience within the luxury goods market (desirable)
-
A passion for interiors or design (desirable)
Benefits We Offer:
-
A friendly and welcoming team environment
-
Competitive salary package with bonus potential
-
Paid training and development opportunities
-
Employee Assistance Programme
-
Competitive holiday allowance with option to buy additional days
-
Enhanced parental leave
-
Company pension scheme
-
Healthcare cash plan (Simply Health)
-
Employee, friends, and family discount on Quorn Stone products
-
Wellbeing initiatives, including Mental Health First Aiders
-
2 volunteering days per year
If youre passionate about interiors, enjoy working with people, and are looking to grow your career within luxury retail, wed love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if youre excited about the role but dont meet every requirement, we still encourage you to apply.
