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Senior Associate, Operations and Places

Gravita -
Exeter

Quick apply

Job details

12 days ago

Full job description

We’re Gravita: the accountants fuelling ambitious businesses. We’re a full service, tech-enabled firm, working with entrepreneurs and businesses to help them achieve their goals, and make an impact in the world.

We’re growing fast and are bringing like-minded advisors together to form a full-service tech-enabled accounting partner for thousands of SMEs. Our team use their incredible expertise alongside intuitive technology to help businesses and entrepreneurs plan better and grow faster.

Our mission is to become the UK’s leading tech-enabled accounting firm for SMEs. We have ambitious goals and our high-calibre team work hard to achieve them. We are one team with one agenda, working collaboratively in a respectful environment to deliver a great service to our clients. So if you join us, you’ll not only be working on exciting client challenges, you’ll also be helping us shape the future of accounting.

The Role

We’re looking for an Senior Associate to join our Exeter team in a dual role across Operations and Places (office operations). This is an office based role, working 5 days a week from the Exeter office.

Alongside running key operational processes and supporting the day-to-day office environment, you’ll play an active role in improving how things work: identifying inefficiencies, suggesting better approaches, and supporting the use of data, technology and AI to make our operations more effective.

You’ll be a key part of the local team, acting as a go-to problem solver and coordinator, while also contributing to wider initiatives across the firm.

Key Responsibilities:

Client Operations (approx. 50%)

Managing client on-boarding processes, including AML and KYC checks

Preparing and managing Letters of Engagement and disengagement documentation

Setting up and maintaining accurate client records across systems

Supporting client-facing teams to ensure a smooth onboarding experience

Acting as a central point of coordination to resolve issues and keep work moving

Places / Exeter office (approx. 50%)

Ensuring the office runs smoothly and professionally day-to-day

Acting as the first point of contact for clients and visitors

Coordinating meetings, rooms, hospitality and diaries

Managing suppliers, office supplies and facilities

Supporting local engagement activities and events

Maintaining records and supporting Health & Safety processes

Improving how we operate

Spotting inefficiencies or friction in existing processes

Suggesting and supporting improvements (including automation and use of AI tools)

Helping to build or maintain simple reporting to track activity and performance

Contributing to firmwide initiatives (e.g. onboarding improvements, data projects, LoE refreshes)

Qualifications, Knowledge & Experience:

This role would suit someone who:

Is experience in operations, administration, or client on-boarding (ideally in a professional services environment) is helpful but mindset is key.

Enjoys solving problems, not just completing tasks

Naturally looks for better ways of doing things

Takes ownership and follows things through

Is curious about how systems, processes and tools work

Is comfortable with change and open to new technologies

Can balance attention to detail with the bigger picture

Your Career with Gravita

When you join Gravita, we’ll support you on your own growth journey. We want to be the place you learn, grow and unlock your true potential.

We’ll work with you to build a progression plan to outline how you’ll grow at our company and everything we’ll do to help you get there. We’re also passionate about learning and development, to help you focus on your future.

The Nitty Gritty

Our standard working week is a 37.5-hour week on a hybrid basis
Core working hours are 10am - 4pm Monday to Friday
Flexible working and happy employees are at the top of our list here at Gravita and we have been working hard to support our teams through the fast-paced changes.
Your development won’t be forgotten, our development support is extraordinary for a firm of our size.
It's a busy, fast-paced environment here at Gravita. Feel free to check out our social media channels (Instagram, X, LinkedIn and Glassdoor).

Quick apply

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Senior Associate, Operations and Places

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