ExtraCare Charitable Trust are looking for a Retail Operations Manager!
As part of our Retail Senior Leadership Team the Retail Operations Manager is responsible for ensuring the effective, compliant, and efficient operation of the ExtraCare Retail estate. The role provides central operational leadership, ensuring statutory compliance, robust governance, and the consistent application of organisational policies and procedures across all retail locations.
You will lead the development and optimisation of operational processes, overseeing Health & Safety, risk management, maintenance, and Gift Aid administration to safeguard the organisation and support a high-performing retail environment. A key component of the role is the strategic management of New Goods-from supplier relationships and stock planning to financial performance-ensuring product ranges align with customer demand and organisational targets.
Operating as a critical link between central functions and shop teams, the Retail Operations Manager ensures timely communication, supports issue resolution, and provides operational oversight to enable retail managers to deliver excellence.
You will also work collaboratively with the Retail and wider ExtraCare Charitable Trust teams to identify opportunities and oversee any new business opportunities in line with the retail strategy and in line with agreed budgets, measurables and timeframes.
This position plays a central part in maintaining a reliable, commercially focused retail infrastructure that supports income generation and underpins the continued growth and stability of ExtraCare’s Retail operations.
About Us
ExtraCare Retail is a proud charity retailer dedicated to supporting our community and driving social impact through our stores. We’re embarking on an exciting period of growth and are now looking for a passionate Retail Operations Manager to work alongside the Managing Director in supporting and developing our expanding portfolio of shops.
This role offers an excellent opportunity for a strong retail professional ready to step into a broader management position, as well as for an experienced leader looking to bring their expertise into a progressive and ambitious charity environment. It will suit someone motivated by both commercial success and social value, with the ambition to grow and progress as the organisation continues to evolve.
The Retail Operations Manager will join our award-winning charity, The ExtraCare Charitable Trust, and contribute to our mission of creating ‘better lives for older people’.
Benefits of the role include;
- 25 days annual leave, plus bank holidays
- Contributory pension (up to 9%)
- Buy and sell holiday
- Free life insurance
- Cycle2work scheme
- Attendance reward
- Free use of on-site location gyms
Role Details
- Role: Retail Operations Manager
- Hours: 37.5 hours per week (full-time, permanent); Head Office / hybrid working, 2-3 days a week in the office.
- Location: Head Office, Coventry, CV3 2SN
- Salary: £36,000 - £42,000 per annum
Key Duties:
New Goods, Online and Suppliers
- Lead bought-in goods and online sales strategy to drive income growth.
- Responsible for sourcing and developing product ranges, managing suppliers, and expanding retail offerings. Oversee stock planning, allocations, pricing, promotions, and markdowns to maximise sales and margin.
- Support retail teams with stock control processes and best practice, while improving online sales through clear policies, standards, and guidance.
Retail Compliance
- Develop and maintain procedures to ensure strong governance, compliance, and operational efficiency across the retail estate.
- Oversee health and safety, risk assessments, and statutory compliance, working with contractors to maintain safe environments and cost-effective services. Manage maintenance programmes, records, and systems, ensuring data accuracy and GDPR compliance.
- Continuously review processes to drive improvement, control costs, and deliver best value through effective supplier and contractor management.
Retail Team and Stakeholders
- Lead and develop the Retail Operations team, including administration and Gift Aid functions.
- Work closely with stakeholders to deliver operational projects and initiatives with clear communication that supports strong in-store execution. Support the Retail Director in delivering an effective communication strategy and represent Retail Operations in planning meetings.
- Contribute to the Retail Strategy through forward planning, innovation, and data-led decision making. Maintain strong relationships with store and field teams, ensuring a clear focus on retail needs and performance.
Person skills and experience
- Strong retail experience with a track record in managing bought-in goods and supplier relationships, and a good understanding of store operations and the wider sector.
- Excellent communicator, able to translate complex information into clear, practical guidance and deliver messages across multiple channels. Confident working with stakeholders at all levels and managing multiple projects.
- Commercially focused, customer-driven, and results-oriented, with a strong emphasis on profitability and continuous improvement. A positive, solutions-focused leader who can influence change, adapt their style, and coach others to achieve strong performance.
- at giving and receiving feedback and strives to shift perceptions and mind-sets and provide more options for those they work with
- Highly competent in converting technical / business language into simple ‘retail speak’ to ensure that all communications are delivered successfully
Please see job description for further information about this exciting opportunity!
Do not miss out! Click ‘apply’ now to make an invaluable impact to the lives of our residents as our new Retail Operations Manager.
- Closing date: Friday 19 June 2026
- Proposed interview date: TBC
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.
ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship.
ExtraCare reserve the right to close this advertisement early. Be one of the first to apply!
