Operations & fulfilment coordinator Work, Jobs in Crowthorne, Brk (with Salaries)

Fulfilment and Portal Coordinator
Outform Group UK Ltd —Fleet
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
Operations & Supply Coordinator
INNOPLUS TECHNOLOGIES LTD —Godalming
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- Travel
- Annual leave
- Flexitime
Quick apply
Operations & Fulfilment Coordinator
Lash Heaven —Ruislip
- £12 - £14 an hour
- Part-time
- English
- Warehouse experience
- IT
- Store discount
- Employee discount
Quick apply
10d
Sales Coordinator
Viasat —Farnborough
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Logistics Operation Co-Ordinator
BYD Europe —Uxbridge
- Microsoft Excel
- Organisational skills
- Communication skills
12d
Senior Production Coordinator
Opus Agency —Reading
- Weekend availability
- Hybrid work
- Hospitality
- Microsoft Office
- Project management
Trainee Logistics & Sales Coordinator
Holcim —Uxbridge
- Sales
- No experience needed
- Organisational skills
- Annual leave

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operations & fulfilment coordinator jobs near crowthorne, brk

Fulfilment and Portal Coordinator

Outform Group UK Ltd
Fleet

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Sales support
Customer service
Microsoft Office
Communication skills
Mechanical knowledge
Negotiation

Full job description

The Company

The Outform Group is an award‑winning global innovation agency. We partner with some of the world’s most recognisable brands and retailers to transform customer experience through insight, technology, and creativity. Our ambition is to be revered as the agency shaping the Future of Retail, and in EMEA we continue to grow with pace and purpose.

The Opportunity

We are seeking a highly organised and proactive Fulfilment & Portal Coordinator to join our team. This role is essential to ensuring the smooth operation of our spare parts fulfilment ecosystem, supporting retail display programmes across EMEA. You will be the guardian of our fulfilment portal, ensuring accuracy, efficiency, and exceptional service for our clients and retail partners.

The Role

This role is responsible for monitoring, maintaining, and optimising Outform’s spare parts and fulfilment portal. You will manage stock levels, process maintenance tickets, coordinate replacement parts, and ensure timely fulfilment to stores or installation engineers. A detail‑driven coordinator with strong communication skills, you will act as the operational backbone of our after‑sales support function.

Job Title: Fulfilment & Portal Coordinator

Reporting to: Beauty Services PM

Location: London or Fleet, UK

Hours of Work: 9am – 5.30pm, 37.5 hours per week

Key Responsibilities

Portal & Stock Management

Portal oversight — Monitor and maintain the spare parts fulfilment portal, ensuring all data is accurate, up to date, and aligned with live retail display programmes.

Stock level management — Track inventory levels across all spare parts, identifying replenishment needs and coordinating with internal teams to maintain optimal stock.

Data accuracy — Ensure product codes, descriptions, imagery, and technical information are correctly maintained within the portal.

Reporting — Generate regular reports on stock usage, ticket volumes, fulfilment timelines, and recurring issues.

Maintenance Ticket Handling

Ticket triage — Receive and assess maintenance tickets submitted by clients or retailers, identifying the issue and determining the appropriate response.

Replacement coordination — Arrange dispatch of spare parts either directly to stores or via an installation engineer, depending on the complexity of the issue.

Issue resolution — Liaise with internal teams (production, engineering, logistics) to resolve technical or fulfilment‑related queries.

Client communication — Provide clear updates to clients and retailers on ticket status, expected delivery times, and next steps.

Operational Coordination

Process optimisation — Continuously review fulfilment workflows to improve speed, accuracy, and customer experience.

Cross‑functional collaboration — Work closely with logistics, warehouse, engineering, and client services teams to ensure seamless fulfilment operations.

Quality assurance — Ensure all dispatched parts meet Outform’s quality standards and are packaged appropriately for safe delivery.

Engineer scheduling — Coordinate with installation partners when on‑site support is required.

Client & Retailer Support

Relationship management — Build strong working relationships with clients and retail partners, ensuring a high‑quality after‑sales experience.

Guideline adherence — Ensure all fulfilment activity aligns with retailer requirements, store processes, and visual merchandising standards.

Service excellence — Act as a trusted point of contact for all spare‑parts‑related queries, ensuring timely and professional communication.

Key Skills and Experience

Proven experience in retail operations, after‑sales support, logistics coordination, or fulfilment management.

Strong understanding of inventory systems, ticketing platforms, or portal‑based workflows.

Excellent communication and stakeholder‑management skills.

High level of accuracy, organisation, and attention to detail.

Ability to multitask and prioritise in a fast‑paced environment.

Proficient in Microsoft Office Suite and comfortable learning new digital tools.

Analytical mindset with strong problem‑solving abilities.

Proactive, self‑motivated, and committed to delivering exceptional service.

Package

Salary: Competitive, depending on background and experience
Benefits:

5% company pension contribution

Private healthcare and Medicash plan

Death in Service (DIS) insurance

27 days holiday

EMEA Bonus

Pay: £35,000.00-£42,000.00 per year

Work Location: In person

Quick apply

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