About us
Sharpak Bridgwater manufactures plastic packaging for the food industry. The use of food packaging is essential for optimising food quality and preservation. Plastic food packaging extends the shelf-life of food, reduces food colour change and wastage, preserves the food’s nutrient content and prevents harmful food borne illnesses.
We recycle all plastic waste onsite and reuse it in our manufacturing process. Sharpak Bridgwater is also proud to be part of Prevent Ocean Plastic and Operation Clean Sweep.
Job Purpose;
To provide a professional, proactive and commercially focused customer service experience by acting as the key link between customers and internal departments.
The role is responsible for supporting customer accounts through effective order management, forecast coordination, stock control and communication, ensuring customer requirements are fulfilled whilst supporting the operational and commercial objectives of the business.
The Internal Sales Coordinator will work closely with Sales, Production, Planning, Logistics and Quality teams to deliver exceptional customer service and support the ongoing development of customer relationships and business opportunities.
KEY RESPONSIBILITIES
Customer Service & Account Management
- Build and maintain strong working relationships with customers, ensuring a consistently high level of professional service.
- Respond effectively and efficiently to customer enquiries and requirements via email and telephone, in line with customer expectations and agreed service standards.
- Process customer orders accurately and within agreed timescales to support On Time In Full (OTIF) delivery performance.
- Proactively communicate any supply, stock or delivery concerns to customers and internal stakeholders, working collaboratively to identify solutions.
- Ensure all customer information, documentation and system data is maintained accurately within internal systems.
- Support the preparation of customer reports, account overviews and service updates where required.
- Represent the business professionally during customer meetings, both in person and virtually, alongside the Account Management team where appropriate.
Forecasting, Stock & Operational Coordination
- Support the planning and coordination of finished goods production based on customer forecasts and demand requirements.
- Develop an understanding of customer forecasting and contribute to forecast analysis activities.
- Monitor customer stockholding levels and support the management of aged stock exposure.
- Identify opportunities to sell aged and current stock to new and existing customers where appropriate.
- Liaise closely with Production, Planning, Logistics and Warehouse teams to ensure customer requirements are fulfilled effectively.
- Support New Product Development (NPD) launches and product change projects to ensure successful implementation within agreed timelines.
- Escalate operational or customer service risks promptly to the relevant internal stakeholders.
Complaints & Continuous Improvement
- Ensure all customer complaints are acknowledged, recorded and communicated internally in the required format.
- Work collaboratively with the Quality team and wider business to support complaint resolution and corrective actions.
- Support continuous improvement initiatives to enhance customer service, communication and operational efficiency.
- Maintain a proactive and solution-focused approach to resolving customer and operational challenges.
Business Development Support
- Support the wider sales team in developing existing customer relationships and identifying commercial opportunities.
- Qualify and coordinate new business enquiries received by the business, ensuring opportunities are directed appropriately.
- Maintain commercial awareness of customer activity, market changes and service trends.
KEY PERFORMANCE INDICATORS (KPIs)
The role will be measured against the following key performance indicators:
- OTIF (On Time In Full) delivery performance
- Customer response times and service levels
- Accuracy of order processing and system management
- Forecast and stock management performance
- Reduction and management of aged stock
- Customer complaint handling and resolution
- Internal communication and collaboration
- Support of successful product launches and project implementation
- Customer satisfaction and relationship feedback
SKILLS, KNOWLEDGE & EXPERIENCE
Essential
- Previous experience within a customer service, sales support or customer-facing role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to prioritise workloads effectively.
- Ability to work under pressure within a fast-paced environment.
- Good attention to detail and problem-solving capability.
- IT literate with experience using Microsoft Office, particularly Excel.
- Ability to work collaboratively across multiple departments
Desirable
- Experience within a manufacturing or FMCG environment.
- Experience using order processing and stock systems.
- Understanding of forecasting, stock management or supply chain processes.
- Experience supporting customer projects or product launches.
BEHAVIOURS & COMPETENCIES
- Customer focused
- Proactive and organised
- Commercially aware
- Strong communicator
- Detail conscious
- Collaborative team player
- Adaptable and resilient
- Solution driven
- Able to work independently and take ownership
- Positive and professional attitude
OTHER
Other duties within the employee’s trained capabilities may be assigned by the Line Manager as required by the business.
The ideal candidate will have:
- High level of attention to detail
- Ability to work in a team
- Ambitious and positive attitude
- Previous food Sales or Customer Service experience
You will get on-the-job training alongside an induction when you start.
Why work for Sharpak Bridgwater?
- You will be working for a sustainable business, with robust policies around Corporate Social Responsibility.
- Friendly site, with people at the heart of what we do.
- Enhanced holiday, 24 days plus bank holidays.
- Company sick pay scheme.
- Subsidised canteen.
- Cash back for medical expenses, for yourself, partner and up to 4 children.
- Company discount scheme for online and store based retailers.
- Discounted gym memberships.
- Support with stress and mental health related concerns.
- Cycle to work scheme.
- Life insurance.
- Free On-site parking.
Job Types: Full-time, Permanent
Pay: £29,500.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- Have you worked within a customer service, sales support or customer-facing role.
Experience:
- Customer Service: 2 years (preferred)
Work Location: In person
