It service desk technician (1st line) Work, Jobs in Danbury, Ess (with Salaries)

Service Desk Technician - Chelmsford
John White PM LTD —Chelmsford
- £24,420 - £29,000 a year
- Overtime
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
7d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking

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Service Desk Technician - Chelmsford
John White PM LTD —Chelmsford
Full, clean UK driving licence and access to your own vehicle. Willingness to undergo and maintain security vetting (DBS, NPPV Level 3, HMPPS Cat A).
£24,420 - £29,000 a year
Quick apply
7d
2nd Line Support Technician
Cortec IT Solutions —Dartford
Minimum 2 years’ experience working within an IT support, Service Desk, or fast-paced MSP environment. Service desk / technician: 2 years (required).
£34,000 - £38,000 a year
Quick apply
4d

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Service Desk Technician - Chelmsford

John White PM LTD
Chelmsford

Quick apply

Job details

Full-time
£24,420 - £29,000 a year
7 days ago

Benefits

Company pension
Sick pay

Qualifications

TCP
Driving Licence
Azure
MCP
Customer service
CCNA
GCSE
Windows
Microsoft Office
ITIL
Driving
IT support
Scripting
Computer networking
IT
TCP/IP
PowerShell

Full job description

Location: Chelmsford (Office-Based)

Hours: Full-time, Monday to Friday (7.5-hour shifts between 08:00 and 20:00)

Salary: £25,000 - £29,000 per annum + Overtime/TOIL + Benefits - Depending on Experience

Driving Licence Required

JWPM is seeking a proactive and technically capable 1st Line IT Deskside Support Technician to deliver front-line technical assistance to users across a range of operational sites. This is an office-based role in Chelmsford with occasional travel to other locations as needed.

About the Role

As a 1st Line Support Technician, you will be the first point of contact for technical issues—resolving incidents and service requests related to hardware, software, and connectivity. You’ll also provide in-person support for users at various client locations, including:

Offices
Courts
Custody suites
Prisons
Government secure sites
Other operational service sites

Support will include everything from basic PC and printer troubleshooting to software and connectivity issues involving switches, firewalls, and WAN connections. You’ll also assist with bespoke applications and contribute to the service desk function by logging, tracking, and escalating issues as required.

Key Responsibilities

Act as the first line of support, logging and resolving IT incidents and service requests
Provide deskside support for hardware, software, and peripheral issues
Troubleshoot basic networking issues including switches, firewalls, and connectivity
Maintain accurate records of work, solutions, and asset movements
Ensure all tools, spares, and software are prepared before site visits
Escalate complex issues to 2nd/3rd line or specialist teams as needed
Keep the internal knowledgebase updated with common issues and solutions
Assist with procurement and logistics of IT hardware to various locations
Follow ITIL v4 support practices (training provided)

Skills and Experience

Essential:

Previous experience in 1st line IT support or service desk environment
Good knowledge of Windows operating systems and Microsoft Office products
Familiarity with PC and printer troubleshooting
Basic understanding of networking and TCP/IP protocols
Strong problem-solving and customer service skills
Able to work independently and manage time effectively
Full, clean UK driving licence and access to your own vehicle
Willingness to undergo and maintain security vetting (DBS, NPPV Level 3, HMPPS Cat A)

Desirable:

Knowledge of Microsoft Azure, Meraki, SentinelOne, or SuperOps
Experience with scripting (PowerShell/CMD)
Previous experience in public sector or justice-related environments
ITIL V4 Foundation certification or equivalent
Additional IT certifications (e.g., MCP, MCDST, CCNA)
Education and Qualifications:
GCSE (or equivalent) in English and Mathematics
IT-related qualification or relevant support experience
Awareness of ITIL best practices
Customer service training or certification (desirable)

Working Hours and Location

This is primarily a full-time, office-based role in Chelmsford. Remote work will be discussed after probationary periods. You will work 7.5-hour shifts between 08:00 and 20:00, Monday to Friday, Saturdays 9-5 one a month typically. Occasional weekend work and additional hours may be required, with time off in lieu (TOIL) or overtime applicable.

Pay: £24,420.00-£29,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: In person

Quick apply

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it service desk technician (1st line) jobs in danbury, ess

Service Desk Technician - Chelmsford

IT Support Technician

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