Service desk Work, Jobs in Darlaston, Wmd (with Salaries)

Entry level IT Help Desk Support
Komfort —Wednesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
3d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
2d
1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
4d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
14d
Application Support Analyst
Midland Heart —Birmingham
- £53,044 a year
- Full-time
- Hybrid work
- IT
10d
Service Desk Analyst
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
Support Technician
Clearcare Solutions Ltd —Stafford
- £25,000 - £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
1d
Service Desk Engineer
West Midlands Fire Service —Birmingham
- £28,142 - £29,540 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Employee assistance programme
8d
Service Desk Engineer
Aon Corporation —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
4d
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
IT Support Analyst - 1st line (telephone)
Tetra Tech —Birmingham
- Customer service
- Communication skills
8d
Administrator
bk plus —Dudley
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Management
- Analysis skills
- Supervising experience
- Employee assistance programme
1d
Part-Time Reception & Administrative Assistant (Community Hub)
Birmingham City FC Foundation —Birmingham
- £24,785 a year
- Part-time
- Employee assistance programme
- Employee discount
1d
Technology Service Desk Analyst
The Works —Coleshill
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
17h
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
10d
Customer Help Desk Co-ordinator
JLA —Stafford
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Welcome Host
Portico Corporate Reception Management —Birmingham
- £28,000 a year
- Full-time
- Customer service
- Annual leave
- Life insurance
Quick apply
12d

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service desk jobs near darlaston, wmd

Entry level IT Help Desk Support

Komfort -
Wednesbury

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Life insurance
Referral programme

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Windows
Remote access software
SharePoint
IT
Communication skills
Active Directory
VPN

Full job description

What do we do?

Komfort divide spaces by designing and manufacturing internal glazed and solid partitions with integrated door sets.

Who are we looking for?

The IT Helpdesk Support (Junior) role is an entry-level position within Komfort's IT department, focused on delivering responsive, high-quality first-line support to users across the business. The successful candidate will act as the primary point of contact for day-to-day IT queries, working to resolve issues efficiently and professionally while developing their technical skills under the guidance of the wider IT team. This is an excellent opportunity for someone looking to start their career in IT, with exposure to a varied business environment and a range of technologies.

The role will involve:

Act as the first point of contact for IT helpdesk queries, logging, prioritising, and tracking all tickets through to resolution in line with agreed SLAs.
Resolve helpdesk tickets covering hardware issues, software faults, user access problems, and general IT queries, escalating where necessary.
Assign helpdesk tickets to the external support desk where appropriate, monitoring progress and keeping users informed.
Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
Assist with Active Directory and Microsoft 365 administration — creating and managing user accounts, resetting passwords, and managing group memberships.
Support users with Remote Desktop, VPN, and network connectivity issues.
Assist with the setup, configuration, and maintenance of IT hardware including PCs, laptops, monitors, printers, and phones.
Assist with IT procurement administration — tracking devices, licences, and contracts under the guidance of the IT team.
Provide basic support for the company ERP system (EFACS/MODeKOM), logging system issues and escalating to senior team members as required.
Always adhere to data protection and GDPR requirements, handling personal and company data securely and in line with company policy.
Follow company cyber security policies and procedures, supporting good security practice across the business including password management, patching, and safe use of systems.
Assist the IT team in maintaining and renewing the company's Cyber Essentials Plus certification, supporting evidence-gathering, device configuration checks, and remediation activities as required.
Report any data protection, GDPR, or cyber security incidents or concerns promptly in line with company procedures.
Support users on Microsoft package updates and assist with change control communications.
Assist with general IT administration tasks including maintaining accurate asset records and IT documentation.
Support IT projects and company audits (IT elements) as directed.
Liaise with internal users and external suppliers in a professional and timely manner.
Plan and work flexibly to deadlines, with a willingness to assist outside of core hours when required.

The above list of job duties is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Required skills

A genuine interest in IT and a desire to develop a career in technology support.
Strong interpersonal and communication skills, with the ability to explain technical issues clearly to non-technical users.
Methodical approach with excellent attention to detail.
Good working knowledge of Microsoft Windows and Microsoft 365 applications.
Ability to work independently and as part of a small, busy team.
Willingness to learn new systems and processes quickly.
A positive, can-do attitude and a commitment to delivering excellent customer service.
Basic understanding of IT hardware and software (desirable).
Awareness of data protection, GDPR, and good cyber security practice (desirable).
Experience in a customer-facing or support environment (desirable).
Understanding of IT within a business environment (desirable).
Working towards or holding a relevant IT qualification or apprenticeship (desirable).

Job Types: Full-time, Permanent

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
Referral programme

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in darlaston, wmd

Entry level IT Help Desk Support

Service Desk Analyst / IT Support Help Desk Technician

Service Desk Analyst

1st Line Technical Support

Field Service Administrator

1st Line Service Desk Operative

Application Support Analyst

Service Desk Analyst

Support Technician

Service Desk Engineer

Service Desk Engineer

Service Desk Analyst

IT Support Analyst - 1st line (telephone)

Administrator

Service Desk Team Leader

Part-Time Reception & Administrative Assistant (Community Hub)

Technology Service Desk Analyst

FM Help Desk Operative

Customer Help Desk Co-ordinator

Welcome Host

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