Assistant workplace services manager Work, Jobs in Darlington, Dur (with Salaries)

Assistant Workplace Services Manager
Government Property Agency —Darlington
- £36,000 - £39,494 a year
- Full-time
- Customer service
- Salesforce
- English
2d
Assistant Manager
Halfords —Darlington
- £36,000 a year
- Full-time
- Management
- IT
- Communication skills
- Annual leave
- Employee discount
7d
Assistant Manager
Savers —Bishop Auckland
- £31,600 a year
- Weekend availability
- Retail management
- Employee assistance programme
- Sick pay
Quick apply
Supervisor
Savers —Stockton-on-Tees
- £13.50 an hour
- Weekend availability
- Employee assistance programme
- Sick pay
Trainee Manager / Assistant Unit General Manager
Zapatista Burrito Bar —Durham
- From £26,000 a year
- Full-time
- Serving
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
12d
Senior Care Assistant
HC-One - St Clare's Court —Newton Aycliffe
- £13.85 - £14.45 an hour
- Full-time
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Care Assistant Nights /38.5 hours average per week
Constantia Healthcare Group —Middlesbrough
- £25,826 a year
- Full-time
- Medication administration
- IT
- Care plans
- Free parking
- Annual leave
Quick apply
Project Manager
Aqua Consultants —Durham
- Full-time
- Remote
- CRM software
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Senior Administrator
Citizens House —Consett
- From £13,281.84 a year
- Part-time
- Management
- Administrative experience
- Supervising experience
- Annual leave
Quick apply
7d
Assistant Accountant
Hawkesworth Appliance Testing Ltd —Thirsk
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Free parking
Quick apply
12d
Senior Care Assistant
HC-One - Defoe Court —Newton Aycliffe
- £13.85 - £14.45 an hour
- Night shift
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
13d
Assistant Engineering Manager
Arriva Durham County Limited —Redcar
- Up to £45,000 a year
- Engineering
- Maintenance
- Communication skills
- Employee discount
Quick apply
Senior Care Assistant
HC-One - Highfield —Yarm
- £13.17 - £13.77 an hour
- Night shift
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Shift Manager – Full-Time (36 Hours/Week)
Heron Foods —Stockton-on-Tees
- £13 an hour
- Full-time
- Leadership
- Communication skills
- Employee discount
Quick apply
2d
Retail Customer Service - 18 Hours
Betfred —Bishop Auckland
- £12.71 an hour
- Part-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
4d
Assistant Nursery Manager
Busy Bees —Stockton-on-Tees
- £31,969.40 a year
- Part-time
- Administrative experience
- Supervising experience
- Organisational skills
- Free parking
- Employee assistance programme
1h
Retail Team Leader
EG On The Move Ltd —Chester-le-Street
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
13d
Senior Care Assistant
HC-One - Beaconsfield Court —Barnard Castle
- £14.35 - £14.95 an hour
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
General Service Assistant
Aramark —Northallerton
- £12.71 an hour
- Part-time
- Hospitality
- Food service
- Free parking
- Employee assistance programme
6d
Store Assistant
Toolstation —Thirsk
- £12.87 an hour
- Part-time
- Employee discount
1d

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assistant workplace services manager jobs near darlington, dur

Assistant Workplace Services Manager

Government Property Agency
Darlington

Apply Now

Job details

Permanent | Full-time
£36,000 - £39,494 a year
2 days ago

Benefits

Company pension
Childcare

Qualifications

Contract management
Power BI
NEBOSH
Customer service
Salesforce
Facilities management
English
Project management
Presentation skills
AI
Communication skills

Full job description

Details

Reference number

464598

Salary

£36,000 - £39,494

GPA is also committed to recognising and rewarding where our staff hold the Gold Standard accreditation relevant to their Specialism and offer a £5000 non-pensionable allowance to staff who have achieved this.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

GPA HEO National

Contract type

Permanent

Business area

GPA - Workplace Services - Workplace Services Directorate

Type of role

Procurement and Contracts Management

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Darlington

About the job

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the governments office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK His Majestys Government we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

Striving for excellence- We always aim to deliver great results
Empowering through respect- We insist on fair treatment for all, always
Acting with integrity- We consistently do the right thing
Succeeding together- We rely on each other to achieve success

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

Job description

The Government Property Agency is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.

Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices.

This is an ambitious and exciting task, for which we need innovative people, with strong supplier performance management, contract management and commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, were a relatively new department and we are growing fast so we also need people who thrive in challenging environments, who can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes.

Role Purpose and Main Duties

The Assistant Workplace Manager is a pivotal position within the Workplace Service Delivery Team. Reporting to and supporting the Workplace Management.

The post holder will be the face of Workplace Services, supporting the Workplace Services team through the interrogation of supplier performance and financial related data, by the use of client relationship management platforms and via the effective contract management of a number of key suppliers delivering services into the GPA Darlington Hub and, as and when required, across a wide portfolio of sites across the Northern region.

This role requires the post-holder to work permanently out of the GPA Darlington Hub on a Monday to Friday basis unless otherwise instructed.

The Assistant Workplace Manager is responsible for tracking the performance of the workplace service regional supply chain partners subcontracted delivery, using the GPAs digital CAFM and reporting systems (e.g., Planon, Power BI and Salesforce) and for assisting with the client and key stakeholder relationships in the everyday BAU management of workplace services throughout your designated portfolio of properties.

The post-holder will be responsible for resolving customer issues and complaints from client organisations logged via the salesforce CRM system or GPA Helpdesk, escalating as necessary to the nominated workplace manager and wider GPA directorates as required to ensure timely action.

The role will also involve overseeing the delivery of low value resource projects and the provision of information to help define and deliver lifecycle replacement and net-zero capital projects.

Effectively manages the supplier partners to ensure service delivery standards and performance is in line with the expected standards, ultimately driving our great places to work agenda from the front.

Key Responsibilities:

Workplace Service Contract delivery.

The post-holder will:

support senior management team by monitoring supplier performance using the GPA IWFM digital reporting tools.
be responsible for capturing and resolving customer issues and complaints from client organisations (via the GPA CRM Salesforce platform) or those arising from the helpdesk, dealing as necessary with the regional supply chain partners / performance partner and/or escalating as necessary to workplace managers for further action.
support the management of GPA supply-chain partners to ensure supplier performance meets contractual and compliance targets and standards.
support senior managers by delivering or supporting the delivery of GPA sponsored internal audits across allocated portfolio of sites.
Participate in GPA supplier self-audits, tracking progress against agreed actions and remedial work orders logged on the GPA Helpdesk or recorded on action log trackers, including discussing findings with Client(s) / GPA Client Managers as / where appropriate.
participate in the GPA Tier 1 governance meetings with suppliers and GPA stakeholders.
track progress and escalate new and emerging operational risks to senior management team/s and maintain the regions Operational Risk Register.
support senior management team fulfil their contract management responsibilities by assisting with the management of all contract variations, risk notices and contract notices using the GPA data systems (Planon) and processes as required.
Review and update, as required, contractual service details for each property via agreed variation / scheduling and commercial process; ensuring data accurately reflected on relevant systems.
support key functions across the region (e.g., management of client / contract spend data, maintaining change control registers).
monitor and update contractual change control (CCR) registers, ensuring all contract variations, risk notices, contract notices and other contractual documentation is recorded accurately within the GPAs digital repositories.
Manage and monitor group email accounts.
Assist with the management of team performance by managing action logs / trackers, audit preparation and tracking progress against agreed deadlines and priorities.
Participate in GPA supplier self-audits, tracking progress against agreed actions and remedial work orders logged on the GPA Helpdesk, including discussing findings with Client(s) / GPA Client Managers as / where appropriate.
Track progress and escalating new and emerging operational risks across the Region to senior management team/s.
support the financial approvals (billable works cost-file submissions) across own and wider region to ensure contractual payment requirements are fully met.
Work with senior management teams to help develop and improve working practices and systems.
participate in any reasonable ad-hoc request(s) issued by senior management.

External Interfaces

managing external interfaces e.g., landlord services provided under a service charge in conjunction with GPA Asset Management, and internal interfaces, with Security, IT etc.
working collaboratively with colleagues from other key areas within WSD (e.g., the H&S, Security, Engineering, Sustainability, Social Value, H&S compliance teams and the Lifecycle Contract Management (LCM) team), helping ensure the GPA delivers the required levels of contractual and statutory compliance to our clients helping ensure we meet customer satisfaction targets.
collaborating with the workplace services assurance team as required to enable the production and publication of timely client compliance data.
collaborating with GPA commercial and contract lifecycle management teams to ensure GPAs IWFM system development needs are met to deliver effective workflow management and value for money systems.
providing local knowledge to GPA Asset management in their liaison with landlords / managing agents on service deficiencies and other matters.
identifying opportunities to deliver portfolio strategic and individual property efficiency, sustainability and environmental savings.
Providing support to Workplace Services Projects team as required to ensure Government Soft Landings (GSL) initiatives are fully met.

This is an excellent time to join GPA, and play a crucial role in contributing to a priority agenda.

Person specification

Experience & Technical Skills

Essential

be an experienced property and/or workplace service management professional with knowledge of asset management, maintenance, customer service and supplier management.
have an analytical mind-set with the ability to assimilate a wide range of data sources to inform decision making.
have excellent interpersonal, communication and presentational and team working skills.
be a persuasive influencer who is able to confidently and articulately make an argument in support of a position.
be willing and able to travel within the geography of the Region (and occasionally nationally) to deliver the duties and attend management meetings.

Desirable

have an innovative mind-set with the ability to see opportunities and how to exploit them to deliver best value.
have experience of working in cross-functional teams and in a matrix management structure.
have a basic understanding of leading and/or supporting workplace-related services (hard and soft FM, operational security, ICT services, hospitality, community engagement) ideally with a basic level of commercial understanding in industry and the ability to get the best out of all stakeholders.

Qualifications and Accreditations

Essential criteria:

A member of the Institute of Workplace Facilities Management (IWFM) or similar professional body (e.g. RICS) or a willingness to join post appointment.
Knowledge of Facilities Management sector.
Knowledge of Health & Safety and risk management.
Knowledge / experience of Contract Management.
Ability to speak and write in English.
Agreement to obtain the minimum level of Security Clearance for the role (SC). The candidate must meet the minimum UK residency period as determined by the level of security vetting being undertaken for the role, which for SC is 5 years UK residency. If you have any questions about this residency requirement, please speak to the recruitment team prior to submitting your application.

Desirable criteria:

A current NEBOSH or IOSH H&S certificate.
Knowledge of Project Management.
Knowledge of leases and delivering services into Landlord buildings.
Knowledge of digital CAFM and reporting systems (Planon, Power BI, Salesforce, Microsoft & Google).
Knowledge of AI and how this can benefit the workplace / FM contract management processes.

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Making Effective Decisions
Communicating and Influencing
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Customer Perspective
Commercial Acumen
Property Market Knowledge
Innovation

Benefits

Alongside your salary of £36,000, Government Property Agency contributes £10,429 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas.

Sift

The sift is due to take place week commencing 04th July 2026.

As part of the application process, you will be asked to include a CV and a 500-word personal statement. The personal statement should then align with the person specification. Further details around what this will entail are listed on the application form.

Interview

GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact [email protected] to discuss prior to submitting your application.

At interview, applicants will be scored against 4 behaviours - Managing a Quality Service, Making Effective Decisions ,Communicating and Influencing, and Delivering at Pace.

Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Government Property Agency from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

For further information on National Security Vetting please visit the Demystifying Vetting website.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Paul Davies
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission

Apply Now

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assistant workplace services manager jobs in darlington, dur

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information