Job Advert
About Us
At Everflow, we’re on a mission to reshape the utility industry.
We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make every day.
Our quest is simple but powerful: bringing services together to make lives simple. By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.
And while free coffee and ping pong are nice (very nice, actually), they’re not the reason people stay. Our culture is. We value authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.
The Role
We've grown really, really quickly over the last six years and are continuing to grow bringing with it the need for more exceptional individuals! We're on the lookout for fresh talent to join the vibrant buzz of our dynamic team right here in our fabulous Peterlee office.
Our Peterlee office opened earlier in 2023 to accommodate our growing team in some style! Here, we have a truly modern office environment, high-tech meeting areas, a café area, lots of stylish social space with arcade games, pool table and ping pong to name a few.
At the heart of our mission is the commitment to welcome, listen, engage, resolve, and amaze our customers every single day.
As a key player you will be responsible for using your fabulous personality to resolve any queries from our customers across via the telephone, email and live chat.
What You’ll Do
You’ll be busy, challenged, and trusted to make a real difference. You’ll:
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Chatting with Customers – Your main gig will be handling inbound calls, connecting with customers, and helping solve their queries.
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Being a Customer Hero – Whether it’s through the phone, email, or live chat, you’ll proactively answer questions and ensure every customer gets the support they need.
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Keeping it Organized – You'll update our CRM system with every customer interaction, so we always stay on top of things.
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Team Player – Collaborate with our Operations Team to tackle customer issues and keep everything running smoothly.
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Escalating When Needed – If things get tricky, you’ll know when to escalate a situation to the Service Team Leader.
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Delivering Awesome Service – Above all, you’ll consistently bring your A-game and provide top-notch service every time.
What We’re Looking For
We’re less about ticking boxes and more about finding the right person. You’ll probably:
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Big Personality – at Everflow we are all about being our authentic selves but collaborating to deliver world class customer service.
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Great Communicator –You’re a natural on the phone, asking the right questions and listening carefully to get the full picture of what customers need.
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Organized and Detail-Oriented – You know how to stay on top of your tasks and pay attention to the little things that matter.
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Team Player –You’re all about collaboration—jumping in to help out when team mates need support or when things get busy.
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Flexible and Adaptable – Changes don’t throw you off—you stay calm and adjust quickly.
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Pressure-Proof – When things heat up, you keep your cool and stay on track.
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Self-Starter with a Positive Attitude –You’re motivated to get things done, and you bring an upbeat, can-do attitude to every interaction.
Previous customer service experience is an advantage, but not necessarily a requirement.
Full training will be provided, and we’re more interested in who you are, how you communicate, and the energy you bring to the team.
We’re all about creating a fun, supportive environment where you can grow, learn, and make a real impact. If you’re ready to be part of a dynamic team that’s focused on delivering amazing customer experiences, we want to hear from you!
What We Offer
We take rewarding our people seriously (and not just with biscuits). You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary.
You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits.
There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme. For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care because looking after people shouldn’t stop at work.
Equal Opportunities
Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves. Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.
