Technical support specialist (hybrid) Work, Jobs in Darlington, Dur (with Salaries)

Technical Support Specialist
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Organisational skills
- In-person
Quick apply
2d
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
7d
Technical Support Manager
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
Quick apply
2d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
7d
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Business Intelligence Project Co-Ordinator
North Yorkshire Hospice Care —Thirsk
- £28,841.04 a year
- Hybrid work
- Microsoft Excel
- Administrative experience
- IT
- Store discount
- Annual leave
10d
Assistant Professor (Research)
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Care experience
- University
- Annual leave
- Employee assistance programme
1d
Marketing and Business Development Officer
North Yorkshire Council —Northallerton
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Business development
- Project management
- AI
2d
IS Specialist (Integrations)
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- Oracle
- Java
- SQL
- Annual leave
- Employee assistance programme
3d
Data Migration and Governance Specialist
Thirteen —Middlesbrough
- £51,398 a year
- Call to connect
- Hybrid work
- Annual leave
2d
Engineer
Mammoet —Stockton-on-Tees
- £34,811 - £50,259 a year
- Overtime
- Hybrid work
- Civil engineering
- Engineering
- English
- Employee assistance programme
- Employee discount
Transport Modeller
North Yorkshire Council —Northallerton
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Maths
- Project management
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
10d
Life Sciences Support Unit Manager
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- University
- Team management
- No degree
- Annual leave
- Employee assistance programme
12d
Senior Transport Modeller
North Yorkshire Council —Northallerton
- £43,000 - £48,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Maths
- Project management
Postdoctoral Research Associate
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Computer Science
- English
- Annual leave
- Employee assistance programme
Functional Safety Consultant
TÜV Rheinland Industrial Services Ltd. —Stockton-on-Tees
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Presentation skills
- Employee discount
- Flexible schedule
Conveyancing Manager
Eventus Recruitment Group —Billingham
- £50,000 - £60,000 a year
- Call to connect
- Hybrid work
- Management
- Supervising experience
- Mentoring
- Annual leave
Storage Tank Inspector
TÜV Rheinland Industrial Services Ltd. —Stockton-on-Tees
- Overtime
- Hybrid work
- Engineering
- Travel
- Communication skills
- Employee discount
- Flexible schedule
Associate Director - Programme Advisory (North & Scotland)
AtkinsRéalis —Stockton-on-Tees
- Full-time
- Hybrid work
- Analysis skills
- Communication skills

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technical support specialist (hybrid) jobs near darlington, dur

Technical Support Specialist

CameraMatics -
Darlington

Quick apply

Job details

Full-time
2 days ago

Qualifications

Computer Science
Technical support
IT support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Job Type: Full-time

Work authorisation:

United Kingdom (required)

Location:

Darlington DL1 1RW (preferred)

Work Location: Hybrid remote in Darlington DL1 1RW

Quick apply

Refine Your Search

technical support specialist (hybrid) jobs in darlington, dur

Technical Support Specialist

Technical Support Specialist (Hybrid)

Technical Support Manager

Technical Support Manager (Hybrid)

Project Manager

Business Intelligence Project Co-Ordinator

Assistant Professor (Research)

Marketing and Business Development Officer

IS Specialist (Integrations)

Data Migration and Governance Specialist

Engineer

Transport Modeller

Head of Business Intelligence

Life Sciences Support Unit Manager

Senior Transport Modeller

Postdoctoral Research Associate

Functional Safety Consultant

Conveyancing Manager

Storage Tank Inspector

Associate Director - Programme Advisory (North & Scotland)

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