Guest service representative Work, Jobs in Datchet, Brk (with Salaries)

Guest Service Manager
The Cura - Reception —London
- Weekend availability
- Management
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
4h
Night Guest Service Representative
Lincoln Suites —Westminster
- £29,101 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Paid training
Quick apply
12d
Night Guest Service Representative
Vertiq Hospitality Partners —London
- £29,101 a year
- Night shift
- Hotel
- Organisational skills
- Communication skills
- Paid training
12d
Freelance In-Person Event Specialist- London, UK
Visit.org —London
- Temporary
- Customer service
- English
- Travel
Quick apply
Hotel Porter
Hazlitt's Hotels —London
- £14.10 an hour
- Nights as needed
- Bilingual
- Hospitality
- Hotel
- Annual leave
- Employee discount
Quick apply
5d
Customer & Technical Support Representative
SevenRooms, a DoorDash company - United Kingdom —London
- Weekend availability
- Communication skills
Quick apply
4d
Resturant Manager
Japes Windsor (Saffron Oak Ventures Ltd) —Windsor
- £13 - £16 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
- Flexible schedule
Quick apply
Brand Sales Representative
Strip Hair Removal Experts —London
- From £25,000 a year
- Full-time
- Customer service
- In-person
- Retail sales
- Store discount
- Employee discount
Quick apply
LEGOLAND® Windsor Stage Manager
RWS Global —London
- £130 a day
- Seasonal
- First Aid Certification
- Organisational skills
- Resort
Owner Experience Representative
Flexjet —Farnborough
- Overtime
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
Quick apply
Head of Hospitality & Events
BaxterStorey UK —London
- Up to £48,600 a year
- Full-time
- Hospitality
- Culinary experience
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Business Development Representative
Granicus United Kingdom —London
- Full-time
- Remote
- Sales
- Salesforce
- No experience needed
Night Auditor
NOVOTEL —London
- £15.30 an hour
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Duty Manager
MOI London LLC —London
- Sales
- English
- Administrative experience
Quick apply
Office Manager
Anthesis Group —London
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Quick apply
3d
Events Assistant - Casual
Enable —London
- £16.59 an hour
- Part-time
- Organisational skills
Quick apply
L'oreal Luxe National Skincare Expert, UKI
l'Oréal —London
- Full-time
- Analysis skills
- Bachelor's degree
- Annual leave
- Referral programme
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
Hospitality Assistant
BaxterStorey UK —London
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d

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Guest Service Manager

The Cura - Reception
London

Quick apply

Job details

Full-time
4 hours ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Management
Guest relations
Upselling
Supervising experience
Guest services
Leadership
Communication skills
Hotel experience

Full job description

Guest Service Manager

The Cura Kensington, a Tribute Portfolio Hotel by Marriott
Salary: Competitive Salary + Excellent Benefits

About the Hotel

The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 thoughtfully designed bedrooms, a vibrant all-day restaurant and bar, and a dynamic atmosphere that blends energy, creativity, and local spirit.

As part of Marriott's Tribute Portfolio, the hotel celebrates individuality and memorable guest experiences. Our Guest Service Manager plays a key leadership role within the Front Office department, ensuring exceptional guest journeys while supporting the smooth day-to-day operation of Guest Services.

The Role

Reporting to the Front Office Manager, the Guest Service Manager is responsible for supporting the leadership and daily operation of the Front Office team ensuring exceptional guest satisfaction, operational excellence, and compliance with Marriott brand standards.

The Guest Service Manager oversees Reception, Guest Relations ensuring every guest receives a seamless experience from arrival through departure.

You will lead by example, coach and develop the Front Office team, and work closely with Food & Beverage, Housekeeping, Kitchen and Engineering teams to ensure efficient hotel operations and outstanding guest experiences. You will also provide operational support to the Food & Beverage department when required, particularly during busy service periods, events, or when additional leadership support is needed.

Key Responsibilities

Support the Front Office Manager in the daily leadership and operation of the Front Office and supporting Food & Beverage when necessary.
Supervise Reception, Guest Relations Teams.
Lead the Front Office team during assigned shifts, ensuring exceptional guest service and operational efficiency.
Act as the senior Front Office representative during designated shifts, escalating operational matters where appropriate.
Ensure Marriott brand standards, Tribute Portfolio standards, and hotel policies are consistently achieved.
Deliver exceptional guest experiences by proactively engaging with guests, resolving complaints professionally, and creating memorable stays.
Manage VIP arrivals, Marriott Bonvoy Elite recognition, group arrivals, long-stay guests, and special requests.
Coordinate closely with Housekeeping to manage room availability, room allocations, early arrivals, departures, and out-of-order rooms.
Monitor guest feedback, including Marriott GSS, online reviews, and social media, implementing action plans to improve guest satisfaction.
Promote Marriott Bonvoy enrolment, room upselling, and other departmental revenue opportunities.
Conduct daily shift briefings, handovers, and operational communications within the Front Office team.
Train, coach, mentor, and support the development of Guest Service Associates and Supervisors.
Assist the Front Office Manager with departmental rotas, payroll administration, annual leave planning, and staffing requirements.
Maintain accurate cash handling procedures, banking, and financial controls within the Front Office.
Ensure compliance with Health & Safety, Fire Safety, Security, GDPR, and Marriott operational procedures.
Handle guest incidents and emergency situations calmly and professionally in accordance with hotel procedures.
Carry out regular lobby and Front Office inspections to ensure cleanliness, presentation, and service standards are maintained.
Foster a positive, engaging, and collaborative working environment that reflects Marriott's culture and values.

About You

Previous supervisory or management experience within a Front Office department in a quality hotel environment.
Experience within Marriott International or another international hotel brand is highly desirable.
Strong knowledge of Front Office operations and guest service excellence.
Good understanding of Housekeeping coordination and hotel operations.
Excellent leadership, coaching, and team development skills.
Passionate about delivering exceptional guest experiences.
Strong communication, organisational, and problem-solving abilities.
Commercially aware with experience promoting upselling and guest satisfaction initiatives.
Experience using Opera PMS (Opera Cloud preferred) and Marriott systems is advantageous.
Flexible, hands-on, and able to work a variety of shifts, including weekends and bank holidays.

What We Offer

Competitive salary with performance-based incentives
Global Marriott employee discounts on rooms, dining, and experiences
Meals on duty
Uniform provided
Ongoing Marriott International training and leadership development
Excellent career progression opportunities within Marriott International
Collaborative and inclusive working environment
Regular wellbeing initiatives and social events
Pension scheme
Employee recognition and reward programmes

Lead the Guest Experience

At The Cura Kensington, every guest interaction creates a lasting impression. As our Guest Service Manager, you will play a vital role in supporting the Front Office Manager, leading your team by example, and ensuring every guest receives the warm, personalised service that defines our Tribute Portfolio hotel.

If you are an experienced Front Office leader with a passion for hospitality, people development, and delivering exceptional guest experiences, we would love to hear from you.

INDFOH

Quick apply

Refine Your Search

guest service representative jobs in datchet, brk

Guest Service Manager

Night Guest Service Representative

Night Guest Service Representative

Freelance In-Person Event Specialist- London, UK

Hotel Porter

Customer & Technical Support Representative

Resturant Manager

Brand Sales Representative

LEGOLAND® Windsor Stage Manager

Owner Experience Representative

Lounge Manager

Head of Hospitality & Events

Business Development Representative

Night Auditor

Duty Manager

Office Manager

Events Assistant - Casual

L'oreal Luxe National Skincare Expert, UKI

Call Centre Operator

Hospitality Assistant

I want to receive the latest job alerts for guest service representative in datchet, brk

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