Package Description
In addition to your salary, we offer a range of benefits including:
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Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
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Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
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A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
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Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
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Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
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Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
Job Introduction
We’re recruiting a Temporary Accommodation Assistant to join our dedicated team in Adult Services at Milton Keynes City Council. Our colleagues support people who need temporary housing, helping them access safe places to stay while they work through stressful and often complex situations.
You’ll be part of a team that plays an important role in delivering our frontline housing service. You’ll help us provide clear information, manage placements and keep things running smoothly so residents get the support they need.
The role is ideal if you have some experience in housing or a similar setting and want to develop your skills in a rewarding and valued service.
Site-Based role
This is a Site-Based role, and you’ll be expected to work from the designated workplace.
Interviews for this role will be held on 14th July 2026
Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk
Role Responsibilities
- Provide effective, efficient and customer‑focused support to the Temporary Accommodation Team.
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Assist with the management of temporary accommodation by offering clear advice on housing solutions.
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Support colleagues with placing households into temporary accommodation and explain the different types of licences and non‑secure tenancies.
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Keep accurate records, monitor mailboxes, handle calls and help manage first‑contact enquiries, including repairs, access and utilities.
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Liaise with landlords and letting agents to support the smooth running of the service.
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Manage enquiries coming into the team and support colleagues with visits when required.
Ideal Candidate
- Has experience working in housing or a similar service.
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Understands homelessness legislation, licences and non‑secure tenancies, or can quickly learn.
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Can communicate clearly with a wide range of people, both in writing and over the phone.
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Is empathetic, non‑judgmental and able to support people experiencing stressful housing situations.
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Works well as part of a team and delivers excellent customer service.
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Understands the importance of accuracy and confidentiality when handling personal information.
Baseline Personnel Security Standard (BPSS) checks
If you’re offered the role, you’ll be subject to Baseline Personnel Security Standard (BPSS) checks as part of our pre‑employment process.These checks include a
Basic Disclosure and Barring Service (DBS) check and
verification of your employment history for the past three years, including confirmation through employment references for this time period. About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council, see attached.
