This role is all about delivering value. You’ll work closely with merchants to understand their goals, coordinate expert teams, and ensure payments optimisation initiatives translate into real commercial results.
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Sell and support sales of Global Payment's new Professional Service offering
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Act as the main point of contact for merchants using our paid eCommerce growth services.
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Own merchant outcomes, success plans, and ongoing service delivery.
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Coordinate technical and optimisation activity across specialist teams.
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Lead regular merchant reviews focused on performance, value delivered, and next opportunities.
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Ensure merchants benefit fully from enhanced SLAs, reporting tools, and premium fraud solutions.
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Identify risks early and keep merchants on track to achieve their objectives.
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Demonstrate the value of the service through clear outcomes and results.
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Merchants seeing measurable improvements in payments performance
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Strong merchant satisfaction and retention of paid services
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Clear delivery of value against agreed success metrics
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Effective coordination across growth and technical teams
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Experience in customer success, professional services, or complex account management
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Strong communication skills and confidence working with senior merchant stakeholders
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Commercial mindset with a focus on outcomes and ROI
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Ability to navigate technical and commercial conversations
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Organised, proactive, and comfortable working cross‑functionally
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Interest in eCommerce, payments, and digital commerce optimisation
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Be part of a new, premium eCommerce services offering
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Work directly with merchants to deliver real revenue impact
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Collaborate with experts in payments, technology, and optimisation
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Help shape how eCommerce success is delivered at scale
What we offer you
A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities
A modern and flexible work environment and a dedicated, motivated, and supportive team
Time to support charities and give back to your community
A fantastic range of benefits designed to help support your lifestyle and well-being
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