This is a hands-on front-of-house and operations role for someone who loves people, organisation, high standards and making sure nothing gets missed.
Client delight is at the heart of what we do here at AshdownJones and has a central part to play in driving our business forward.
As a luxury estate agency, we work with some of the most beautiful and individual homes across the Lake District and Lune Valley, and our clients quite rightly expect a level of service that feels thoughtful, polished and personal from the very first moment.
We're committed to developing and launching the best customer service this industry has ever seen; whether it’s a new brochure design, a brand-new lifestyle photography idea, a better client update, or something completely different.
We now need a very special wing-person, who is obsessively organised, with great attention to detail and high standards. Particularly when it comes to systems and processes relating to every client touch point; from first impressions, all the way through to handing over keys on the day of completion.
The primary purpose of this role is to help ensure both the office and the team are consistently operating at a world-class level. You will be responsible for overseeing day-to-day office processes, supporting the client journey, and helping the team with a variety of tasks.
Fundamentally, your role is to be the person who keeps the office organised, the standards high and the client journey running exactly as it should. You’ll know what’s going on, where everyone needs to be, and what the team needs, while making sure we never take our eye off the ball.
If you are:
- an energetic and positive person who can encourage and support a team
- a ninja listener with the ability to be caring and assertive depending on the situation
- someone who loves a challenge and will do anything to ensure our clients have a world-class experience
- good at multi-tasking, always appreciating a completed to-do list
- authentic in the way you represent yourself, from an email, face to face or over the phone communication
- someone who is thoughtful of their team and loves to get stuck in when needed to ensure the job gets done
...then we need you!
Ideally, you’ll have:
- a track record of delivering exceptional customer service with the ability to build great relationships
- the confidence to support the team, keep things moving and help everyone stay organised
- a passionate attention to detail to ensure no essential processes or steps ever get missed
- the ability to see a problem as a challenge which can be overcome, utilising skills to work collaboratively to find solutions
- the ability to pull together information and opinions from different sources, make decisions and form clear, confident recommendations to our team and clients alike
- no estate agency experience is required
No day will ever be the same, but some of your key responsibilities will be:
- being the warm, professional first point of contact for callers, visitors and clients
- managing enquiries, appointments, messages and day-to-day office communication
- keeping the office organised, welcoming and running smoothly
- ensuring the office and the team are consistently operating at a world-class level
- making sure workloads are efficiently managed, overseeing the team’s diary and resources
- ensuring standards and procedures are always being met and exceeded
- supporting our Operations Manager to help implement and regulate company policies and procedures
- attending weekly meetings and ensuring clear actions are both allocated and followed up on by the team
- helping protect our company culture and core values in the way the office runs day to day
- supporting team check-ins, meetings and follow-ups where needed
- assisting with general day-to-day admin tasks such as replying to enquiries, answering the phone, arranging appointments, filing and keeping office records organised
In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business.
This will be an opportunity to develop your client relationship, organisation and operations skills, within a role that gives you the best view of how a high-end estate agency works day to day.
Just some of the other AJ perks:
- Monthly team events
- Annual team holiday
- Employment anniversary vouchers
- Workplace pension scheme
- Free onsite parking
- A family-first company ethos
This is a permanent, full-time position located at our beautiful offices just on the outskirts of Windermere, with normal working hours being Monday to Friday, 9:00am–5:00pm, with some flexibility and weekend cover being required.
Please note that we are only interviewing local candidates who live within a 30-minute drive from the office, with a full driving licence.
If you think you’ve got everything we’re looking for (and then some), we’d love to hear from you.
Job Type: Full-time
Work Location: In person
