software development operations Work, Jobs in derby, dby (with Salaries)

Software Service Delivery Manager
Steris —Derby
- Full-time
- Computer Science
- SQL
- Scripting
Graduate Programme - Technology Pathway
Resonate —Derby
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
- Employee assistance programme
Quick apply
14d
Housing Standards Intelligence Officer
Derby City Council —Derby
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
5h
Ambition Derby Hub Team Lead
Intuitive Thinking Skills Ltd —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Data Analyst / Developer
Steris —Derby
- Full-time
- DevOps
- SQL
- Project management
Data Scientist
ONYX Insight —Nottingham
- AI
- Python
Quick apply
IT Manager (IT, Cyber Security & Systems Development)
Devon and Cornwall Railways Ltd —Derby
- £50,000 - £60,000 a year
- Full-time
- Scripting
- Computer networking
- IT
Quick apply
1d
Machine Learning Engineer
ONYX Insight —Nottingham
- AWS
- Machine learning
- APIs
Quick apply
Football Tracking Technician (Midlands)
Hawk-Eye Innovations (HEI) —Derby
- £13.00 - £18.20 an hour
- Weekend availability
- Driving
- In-person
13d
Technical Product Manager
ONYX Insight —Nottingham
- Full-time
- Maintenance
- Product management
- Leadership
Quick apply
IoT Engineer
Wabtec —Derby
- 8 hour shift
- Computer Science
- Agile
Quick apply
Warehouse Solution Design Engineer
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- AutoCAD
- Business development
- Communication skills
- Annual leave
- Employee discount
Embedded Software Engineer - UK
E-Space —Loughborough
- Full-time
- Azure
- Computer Science
- Engineering
Manufacturing Engineer
Manthorpe Engineering Limited —Ripley
- From £50,000 a year
- Full-time
- CAD
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
1d
Laboratory Technician
Lallemand —Burton-On-Trent
- Full-time
- Computer literacy
- Laboratory experience
- English
Quick apply
Professional Services Manager - Finance Automation SaaS
Humnize —Derby
- Hybrid work
- Oracle
- Travel
Project Coordinator
Mammoet —Stafford
- Hybrid work
- Heavy lifting
- Computer literacy
- ERP systems
- Employee assistance programme
Condition Monitoring Engineer
ONYX Insight —Nottingham
- Full-time
- Spanish
- Maths
- Bachelor's degree
Quick apply
HVAC Design Engineer
Assystem —Derby
- AutoCAD
- Engineering
- Analysis skills

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software development operations jobs near derby, dby

Software Service Delivery Manager

Steris -
Derby

Apply Now

Job details

Full-time

Qualifications

Computer Science
Software deployment
Microsoft SQL Server
Technical support
Network infrastructure
.NET
SQL
ITIL
Scripting
IT
Business
Communication skills

Full job description

HOW YOU WILL MAKE A DIFFERENCE

About you:

Do you want to spend your working time making a difference in the world around you? Are you passionate about supporting the medical and pharmaceutical industries? Do you care about keeping patients and people safe? If so, then a career with Steris could be a great fit for you.

About Us:

At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.

The Software Service Delivery Manager oversees a team of 5-10 Application Support Specialists (Tier 1 through 3) who support international customers, resellers, and internal business partners using a variety of STERIS Sterile Processing Workflow software packages.

The position manages all team members and coordinates team activity to ensure Customer technical support and project support are provided on time, meeting internal and Customer expectations, metrics and SLAs.

The role works with cross-functional Customer-facing teams and the Technical Support team to coordinate projects, implementations, incident management, Customer and business initiatives and escalations. Some activity occurs during off hours, and this role coordinates this activity to ensure that staffing is available 24/7 to support the activity, and backup is available if needed.

This role manages high-risk, challenging, sensitive or escalated incidents and projects to ensure successful outcomes. Additional responsibilities include training and coaching team members to ensure proficiency, monitoring team member performance, documenting processes, procedures and work instructions, communicating with other key business leaders about risks, challenges and opportunities, and ensuring the support team has all resources needed to perform their responsibilities effectively and efficiently.

What's involved

Manages Technical Support sub-team (50%)

Coordinates team activities to ensure resources are available to meet needs
Assigns projects, follow up and escalations to maximize team efficiency
Assigns and coordinates required after-hours work, rotations, and coverage
Identifies improvement opportunities
Coordinates with other teams to ensure Customer satisfaction and operational efficiency
Supervises team members to achieve their individual goals and objectives

Provides ultimate escalation for critical or sensitive issues or Customers (30%)

Oversee follow up and resolution for escalated issues
Interface with Customers on high-profile, sensitive, or complex incidents or accounts
Communicates with key business leaders about Customer satisfaction issues
Provides backup and/or resources for team members encountering challenging situations
Participates in backup support where necessary for after-hours support

.

International Business Development (10%)

Support the international business development team in the creation of a support channel for each new international market being developed.
Create a plan for the incubation, growth, and eventual integration of emerging markets to eventually be supported by the global support team and their standard processes.

Equips team to accomplish work efficiently and effectively (10%)

Writes, reviews and updates processes, procedures, and work instructions
Monitors work done by team and ensured quality of outcomes
Reports out on metrics of team performance
Ensures complete documentation of project and incident work

Required Experience

Bsc in business, computer science or closely related field.

Good understanding of the practical deployment of ITIL/ISO20000 Service Management best practice or similar. Governing incident, problem, change and technology systems management.

6+ years’ experience of operating a technical support function internationally, covering time critical support operations in a Customer software delivery service.

Good grounding in current Microsoft Technologies both desktop and web (.net), understanding of network and infrastructure.

Understand of Microsoft SQL database technologies and SQL scripting.

Experience of multi-channel technical support including telephone, web chat, email and self-service support tools.

Proven track record operating a excellent Customer service, proven through clear service metrics and Customer feedback.

Ability to work with a cross section of technical and non-technical stakeholders, proficient in communicating requirements and clear expectations.

Experience of operating technical training of service teams and maintaining technical knowledge bases.

Required Skills

Strong ability to define

Proactively drive service improvements.

Background in IT Service Management within a large organization is preferred.

Experience of healthcare software, regulations and governance desirable

Strong systems and technical experience.

Experience of managing external service providers.

Able to work proactively and plan, organize and manage own workload.

Project and influencing skills in addition to personal drive and results orientation.

Strong communication skills and able to deal professionally with people at all levels.

Ability to coach and mentor staff.

Equal Opportunities

STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer.

Apply Now

Refine Your Search

software development operations jobs in derby, dby

Software Service Delivery Manager

Graduate Programme - Technology Pathway

Housing Standards Intelligence Officer

Ambition Derby Hub Team Lead

Data Analyst / Developer

Data Scientist

IT Manager (IT, Cyber Security & Systems Development)

Machine Learning Engineer

Football Tracking Technician (Midlands)

Technical Product Manager

IoT Engineer

Warehouse Solution Design Engineer

Embedded Software Engineer - UK

Manufacturing Engineer

Data Analyst

Laboratory Technician

Professional Services Manager - Finance Automation SaaS

Project Coordinator

Condition Monitoring Engineer

HVAC Design Engineer

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