Location: Chesterfield
Contract: Permanent 24 hours
Salary: £23,055 – £25,055 per annum FTE
Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment.
We have an exciting opportunity for a Tenancy Sustainment Support Officer to join our team in Chesterfield on a full-time, permanent basis.
Action Housing is a Registered Charity and Housing Provider. We support vulnerable individuals and families to establish and maintain a home, empowering tenants to build the skills and confidence needed for long-term independence.
The Role
As a Tenancy Sustainment Support Officer, you will play a key role in supporting vulnerable clients to maintain their tenancies and successfully engage with services that promote stability, wellbeing and independence.
You will work directly with clients to deliver practical housing-related support, facilitate engagement activities, and support positive move-on outcomes where appropriate.
This is an office-based, in-person role.
Key Responsibilities
- Deliver client engagement activities, including informing clients of relevant opportunities, facilitating attendance, and leading or supporting group work sessions
- Provide housing-related support, including accessing community services, maximising income and benefits, addressing accommodation issues, and supporting health and wellbeing needs
- Maintain accurate, clear and timely case records, completing required documentation and case notes on the case management system
- Manage and update Client Support Modules
- Assess referrals and manage waiting lists
- Support clients through planned move-on, including transition support and, where appropriate, assisting with transporting belongings
- Maintain up-to-date knowledge of relevant services, resources and opportunities to support positive client outcomes
- Complete weekly data returns and contribute to service reporting as required
- Work within professional boundaries, safeguarding requirements, confidentiality, GDPR and risk management procedures
What We’re Looking For
- Minimum of 1 year’s experience working with one or more of the following client groups: offenders, young people, substance users, people with mental health issues, or domestic abuse survivors
- At least 12 months’ experience delivering housing-related support, with an understanding of housing law and local housing options
- A strong understanding of the challenges faced by vulnerable individuals and a commitment to improving outcomes
- Ability to engage and motivate clients who may be reluctant or disengaged, adapting approaches to meet individual needs
- Experience of delivering or supporting group work
- Excellent communication skills, both written and verbal, including telephone and email communication
- Strong organisational skills, with the ability to prioritise workload and work flexibly on your own initiative
- Competent IT skills, including Microsoft Office, with the ability to learn new systems
- A professional, ethical approach with a clear understanding of boundaries, confidentiality and safeguarding
- Ability to work collaboratively as part of a team and effectively with a wide range of people
- Flexibility to work hours in line with the needs of the service
Additional Information
- This post is designated as an Essential Car User. A full UK driving licence, access to a vehicle, business-use insurance and a valid MOT are required
- The role is subject to an enhanced DBS check
- Previous applicants need not apply
Benefits
- Mileage and expenses
- 28 days annual leave plus 8 bank holidays (pro rata), including 3 days allocated by the business between Christmas and New Year
- Casual dress
- Free on-site parking
- Westfield Employee Assistance Programme
- Paid breaks / paid lunch break
- Company pension
- Blue Light Discount
- Charity worker discounts, including The Company Shop
- Short working day on a Friday
If you feel you have the skills and experience to join us as a Tenancy Sustainment Support Officer, please apply now by completing the application questions in full. Please note: To be considered for this role, applicants must complete all application questions. Applications submitted without completed questions will not be shortlisted.
Work location: Chesterfield
Pay: £15,905.73-£16,703.33 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Application question(s):
- Tell us about a time you worked with a client or service user who was upset or frustrated. How did you manage the situation?
- Describe how you have handled safeguarding concerns in the past, or how you would do so in this role.
- Why do you want to work as a Tenancy Support Worker, and what qualities do you think are most important for success in this role?
Experience:
- Tenancy Support: 1 year (preferred)
Licence/Certification:
- Driving Licence and business insurance (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
