Call center Work, Jobs in Dereham, Nfk (with Salaries)

Contact Centre Representative - Customer Care - PART-TIME
Careline365 —Norwich
- £12.81 an hour
- Part-time
- Hybrid work
- Customer service
- IT
- Free parking
- Annual leave
6h
Contact Centre Representative - Customer Care
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Customer service
- IT
- Free parking
- Employee assistance programme
6h
Emergency Call Handler - Full Time
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Free parking
- Annual leave
6h
Emergency Call Handler - Nights
Careline365 —Norwich
- £13.31 an hour
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
6h
Call Handler - Initial Response Service
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
- Communication skills
7d
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
Telesales Advisor - Part time & Weekend Only
Careline365 —Norwich
- £12.81 an hour
- Weekends only
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Free parking
- Employee assistance programme
6h
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
6h
Full Time Outbound Call Centre and Appointment Setting Agent
ZAFRA —Norwich
- £12.71 an hour
- Full-time
- CRM software
- Salesforce
- Data entry
Quick apply
14h
Operational Analyst - Contact Centre
Careline365 —Norwich
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Maths
- Free parking
- Employee assistance programme
6h
Customer Service Assistant - Norwich
Coventry Building Society —Norwich
- Hospitality
- Cash handling
Call Handler - Initial Response Service
Norfolk & Suffolk Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
7d
Phone Based - Customer Account Manager
Match the Cash Ltd —Norwich
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Financial services
Quick apply
2d
Customer Co-ordinator - Fixed Term
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
4d
Customer Co-ordinator
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
7d
Outbound sales Consultant - SDR
Epos Now —Norwich
- £26,436 a year
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Referral programme

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Contact Centre Representative - Customer Care - PART-TIME

Careline365 -
Norwich

Apply Now

Job details

Part-time | Full-time
£12.81 an hour
6 hours ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
IT

Full job description

CONTACT CENTRE REPRESENTATIVE - PART-TIME

️Driving Excellence at Every Touchpoint

Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support.

Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.

️Hours
Option 1: 28 hours per week
Option 2: 15 hours per week

Shift pattern
Option 1: 4 days a week, Monday - Sunday between the hours of 07:00-22:00
Option 2: 2 days a week, Monday - Sunday between the hours of 07:00-22:00

Salary
Option 1: £18,651.36 per annum (£12.81 ph with the opportunity to increase with KPI's)
Option 2: £9,991.80 per annum (£12.81 ph with the opportunity to increase with KPI's)

Location: Norwich-Hybrid

Training: You need to be able to commit to 2 weeks of Full Time Training- Monday - Friday 09:30 - 17:00

Start Date: July 2026

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. ️

This role is a UK based role and any hybrid work must also be within the UK.

For this role, you need 5mpbs upload and 15mpbs download internet speed

Perks

Option 1: 174 hours of annual leave entitlement. Option 2: 93 hours of annual leave entitlement. This includes bank holidays that you will work if rota'd.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking

ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.

You will have had minimum of a years experience in a customer facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre.

The role is computer based so you need to be able to navigate around multiple systems - CRM knowledge would be great, but all training is given.

You are adaptable, confident working across different teams, and comfortable managing a variety of customer interactions, including supporting with complaints and sensitive customer issues in a professional and empathetic manner.

THE ROLE

The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people.
You will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements.

In this role you will be taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquires.

This requires working closely with all departments in C365 while ensuring that quality and accuracy and outstanding customer service is maintained throughout.

As a Contact Centre Representative, you may be required to work flexibly across different teams within the Contact Centre depending on operational needs. This ensures we maintain a high standard of service across all areas. In addition to core call‑handling duties, you will also support our Customer Relations function, including managing customer enquiries, resolving concerns, and assisting with complaint handling in line with our service standards.

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself

OTHER INFORMATION

This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

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call center jobs in dereham, nfk