About SourceDogg
SourceDogg is a fast-growing supply chain platform serving enterprise and mid-market customers across construction, manufacturing, pharmaceutical, and CPG/food & beverage sectors in Ireland and the UK. We are in an accelerated phase of AI-first product development, embedding intelligence across every part of the procurement lifecycle — from supplier onboarding and qualification through to contract execution, milestone tracking, and regulatory compliance.
Based in Derry, Northern Ireland, we are a growing company with a collaborative, fast-paced culture where every team member makes a real impact. As we expand and move into new premises, this is an exciting time to join the team. We believe in curiosity, continuous improvement and using technology to solve real business problems.
The Role
This is a newly created position designed to provide hands-on support across the business. As our Business Support Assistant, you will work across customer service, quality management (ISO), internal processes and general operations. It is an ideal opportunity for a curious, motivated graduate who wants broad commercial experience and exposure to how a modern SaaS business operates.
The role will initially be home-based, transitioning to a hybrid arrangement as we establish our Derry office. AI is central to how we work at SourceDogg, both within our product and our internal operations. We are looking for someone who is genuinely excited about AI and eager to explore how it can improve the way we do things.
Job Type: Permanent, full-time
Location: Derry, Northern Ireland
Key Responsibilities
- Provide first-line customer support, responding to queries via email, phone and our support platform, ensuring timely and professional resolution
- Assist with the maintenance and continuous improvement of our ISO quality management system, including documentation, audits and compliance tracking
- Support the development and documentation of internal business processes to improve efficiency and consistency across the organisation
- Help coordinate onboarding activities for new customers, ensuring a smooth handover from sales to delivery
- Contribute to internal projects that leverage AI tools and technologies to automate tasks, analyse data and enhance workflows
- Assist with general administrative tasks including scheduling, reporting and data management
- Collaborate with product, sales and development teams to relay customer feedback and identify opportunities for improvement
- Support the preparation of materials for client meetings, tenders and presentations as required
What We’re Looking For
Essential
- Graduate with a degree in business, technology, or a related discipline
- A genuine interest in AI and emerging technologies and a willingness to experiment with new tools
- Strong communication skills, both written and verbal, with a professional and friendly manner
- Excellent organisational skills with the ability to manage multiple tasks and priorities
- A proactive, self-starter attitude with a willingness to learn and take ownership
- Proficiency in Microsoft Office and comfort with learning new software quickly
- Attention to detail, particularly in relation to documentation and process management
Desirable
- Experience with or exposure to customer service in a software or technology environment
- Familiarity with ISO standards (e.g. ISO 9001) or quality management frameworks
- Experience using AI tools such as ChatGPT, Claude, Copilot or similar in a practical context
- An understanding of or interest in procurement, supply chain or SaaS business models
- Experience with CRM or helpdesk tools (e.g. HubSpot, Zendesk, Freshdesk)
What We Offer
- A varied role with real responsibility from day one — no two days are the same
- Exposure to all areas of a growing technology business, giving you a strong foundation for your career
- A culture that encourages curiosity, learning and the practical use of AI in everyday work
- Mentoring and support from experienced team members across the business
- Competitive salary
- Medical insurance paid for by the company
- 25 days holiday plus bank holidays
- Initially home-based with a move to hybrid working as we establish our Derry premises
- The opportunity to grow with the company as we scale
Pay: From £25,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Work from home
Application question(s):
- Do you live within a commutable distance (30–45 minutes) of Derry/Londonderry, Northern Ireland?
Education:
- Certificate of Higher Education (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Derry (County Londonderry)
