Customer operations team lead Work, Jobs in Dingwall, Hld (with Salaries)

Customer Operations Team Lead
HBNL —Inverness
- £32,000 a year
- Full-time
Quick apply
Processing Supervisor (Night shift)
Loch Duart Ltd —Dingwall
- £38,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- In-person
- Life insurance
Quick apply
Customer Team Leader
Co-op —Dingwall
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Site Manager
Binn Group —Inverness
- £50,000 - £60,000 a year
- Full-time
- Management
- Administrative experience
- IT
- Free parking
- Referral programme
Quick apply
2d
Rental Branch Supervisor
Indie Campers —Inverness
- Weekend availability
- English
- Referral programme
Quick apply
Graduate Management Trainee - Inverness / Elgin
Enterprise Mobility —Inverness
- Full-time
- Sales
- Customer service
- Bachelor's degree
Supervisor
AmcoGiffen —Inverness
- Overtime
- Civil engineering
- Maintenance
- Supervising experience
- Life insurance
Quick apply
3d
Senior Customer Service Advisor
Barclays —Inverness
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Travel
- Life insurance
19h
Hotel Sales Manager
Mercure Inverness —Inverness
- £42,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Supervisor
The White House —Inverness
- Up to £13.75 an hour
- Part-time
- Hospitality
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
Shift Supervisor
OCO Westend —Inverness
- £14.45 an hour
- Full-time
- Serving
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
Spa Manager
Bannatyne —Inverness
- £15.38 an hour
- Weekend availability
- Customer service
- Team management
- IT
- Annual leave
- Employee assistance programme
Retail Deputy Manager
The Works —Inverness
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Relief Leisure Assistant (Wet)
High Life Highland —Inverness
- £14.12 an hour
8d
Store Manager - Ardersier
CJ Lang & Son Limited —Ardersier
- Sales
- Customer service
- Leadership
- Annual leave
- Employee discount
Asset Policy Engineer
SSE —Inverness
- £61,620 - £72,592 a year
- Full-time
- Customer service
- Computer networking
- Employee discount
10d
Shift Lead - Food - Inverness
Marks & Spencer —Inverness
- £14.47 an hour
- Full-time
- Employee discount
3d
General Foreman
Omexom UK —Muir of Ord
- Full-time
- Maintenance
- Driving
- Construction
Food and Beverage - Food and Beverage Supervisor - Q01
Parkdean Resorts —Nairn
- Weekend availability
- Supervising experience
- Leadership
- Resort
- Store discount
- Employee assistance programme
Quick apply
5d
General Foreman
VINCI Energies —Muir of Ord
- Full-time
- Maintenance
- Driving
- Construction

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customer operations team lead jobs near dingwall, hld

Customer Operations Team Lead

HBNL
Inverness

Quick apply

Job details

Full-time
£32,000 a year

Full job description

Job Advert

Are you a natural communicator who loves helping people?

As our Customer Operations Team Lead for the Customer Service team, you will play a key hands‑on leadership role within a fast‑paced contact centre environment. You will be both a leader and an active operational contributor, ensuring high‑quality customer service while directly supporting day‑to‑day service delivery.

Our Customer Service team is the first point of contact for customers, and every call is an opportunity to make a difference. You will ensure customers receive the right help, at the right time, delivered with empathy, accuracy, and efficiency.

In addition to leading quality and performance standards, you will be expected to actively participate in frontline activity, including answering calls and handling customer queries in line with service demand, particularly during peak periods, staff shortages, or operational pressures.

You will take ownership of service quality through regular call audits and quality control checks, ensuring all customer interactions are compliant, accurate, and customer‑centred. You will monitor team and individual KPIs, including call answer rates, response times, booking accuracy, productivity, and customer feedback, using insight and data to drive continuous improvement and maintain high performance standards.

Using your experience in KPI management and coaching, you will create a supportive and accountable culture where staff feel well‑trained, confident, and motivated to deliver excellent service. From onboarding new starters and developing existing team members, to resolving complex or escalated customer issues, you will be a steady, visible presence that keeps operations running smoothly while continuously raising the bar for quality and customer experience.

What You’ll Be Doing

Lead, motivate, and support the contact centre team to deliver consistent, high‑quality, customer‑focused service.
Actively support day‑to‑day operations, including answering customer calls and handling enquiries in line with demand and operational need.
Take ownership of service quality by conducting regular call audits and workflow checks to ensure accuracy, compliance, and excellent customer interactions.
Produce and maintain daily, weekly, monthly, and quarterly performance reports tracking call quality, KPIs, and operational trends.
Monitor and manage KPIs including call handling times, abandonment rates, ticket volumes, booking accuracy, productivity, and customer satisfaction.
Provide regular coaching, feedback, and performance support.
Train, onboard, and upskill new starters and existing team members on systems, processes, and customer communication standards.
Foster a positive, accountable culture where staff feel supported, confident, and clear on expectations.
Resolve complex customer enquiries, complaints, and escalations efficiently and professionally.
Support staff during periods of high demand or pressure, acting as an escalation point when required.
Identify trends, risks, and improvement opportunities, implementing changes to workflows and service delivery.
Collaborate with key stakeholders to ensure smooth communication, aligned processes, and consistent standards.
Promote continuous improvement, quality assurance, and compliance across all customer service activity.

What You’ll Need

A customer-first mindset and a passion for creating positive experiences.
Previous experience as a team leader in a customer-facing role (retail, hospitality, office-based, or similar).
Strong teamwork skills — you’ll be part of a small, supportive team working towards shared goals.
Flexibility to work a full-time shift which includes some early evening finishes (8pm) and with occasional Saturdays 9–5.

Quick apply

Refine Your Search

customer operations team lead jobs in dingwall, hld

Customer Operations Team Lead

Processing Supervisor (Night shift)

Customer Team Leader

Site Manager

Rental Branch Supervisor

Graduate Management Trainee - Inverness / Elgin

Supervisor

Senior Customer Service Advisor

Hotel Sales Manager

Supervisor

Shift Supervisor

Spa Manager

Retail Deputy Manager

Relief Leisure Assistant (Wet)

Store Manager - Ardersier

Asset Policy Engineer

Shift Lead - Food - Inverness

General Foreman

Food and Beverage - Food and Beverage Supervisor - Q01

General Foreman

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