BauWatch UK – ARC (Alarm Receiving Centre) Operator
Based at Doncaster DN9 3FL
You’re ambitious, entrepreneurial, and open to new opportunities? Join us at BauWatch to provide leading-edge security solutions that give our customers peace of mind. Innovative and fast-growing, we’re the European leader in mobile video surveillance. Based in the Netherlands, Belgium, France, Spain, Italy, Poland, Germany, UK & Ireland.
Together, we’ll make things happen! Join us on this exciting journey!
What to expect when you join?
When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same.
We’re international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.
We’re open to trying out new ideas and take responsibility to move projects forward.
We want to contribute to a future worth living by building a sustainable business. We’re working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect everyone. We have fun working together too!
About The Role
Based within the BauWatch ARC at Unit 5, Hayfield Business Park, Auckley, Doncaster DN9 3FL and working within the fast-growing BauWatch UK operations and ARC team, we’re looking for ARC Operators to join our expanding operations and fulfilment team.
As an ARC Operator, you’ll work from the monitoring centre to monitor and respond to security issues and incidents using a range of systems. To provide a professional and efficient service to all responses following company procedures and using initiative.
Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative!
Key Tasks to Include:
Operate and monitor all systems within the Alarm Receiving Centre and ensure that emergency alarm response activities are undertaken in accordance with company operating procedures, legislation, and Government guidance
To monitor all systems within the control room in an efficient manner. Ensuring that all work is undertaken in compliance with the operating procedures, legislation, and codes of practice.
Liaise with Police, other agencies, and members of staff to coordinate the appropriate emergency response in accordance with company procedures
Report all events and actions taken in a clear, legible, and accurate written format.
Provide efficient and courteous telephone answering service and deal efficiently with all enquiries.
Report equipment failure to maximise full operation of the system.
Complete formal write up of incidents into incident logs
To adhere to all ARC rules and compliance with BS5979, BS8418 & ISO9001:2008
To maintain information security in accordance with the Data Protection Act
Perform any other duties that may be assigned relevant to your role.
