Facilities Manager
Contract: Government
Location: Bournemouth, BH1 3BG
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Facilities Manager to manage and lead an operational integrated facilities management team, delivering services to the end client.
The role is responsible for the safe, compliant, and high‑quality delivery of a first‑class integrated facilities service, ensuring customer satisfaction across allocated site(s).
Job Description
We are looking for a customer‑focused leader who will take ownership of client relationships, staff welfare, service resilience, and continuous improvement.
Acting as the ISS contract representative and key point of contact, the Facilities Manager will drive value for money, compliance, and service excellence across hard and soft FM services.
Key Responsibilities
- Lead and manage integrated FM services including planned and reactive maintenance, engineering systems, cleaning, and soft services to agreed standards and SLAs.
- Act as the primary ISS representative and trusted point of contact for the client and customer stakeholders.
- Build and maintain strong, long‑term client relationships through visible onsite leadership and effective communication.
- Ensure full compliance with Health & Safety legislation, embedding a strong safety culture across all services.
- Manage contract performance through audits, KPIs, performance monitoring, and delivery of improvement action plans.
- Maintain accurate and up‑to‑date documentation including maintenance records, H&S files, and safe systems of work.
- Deliver services in a commercially responsible manner, managing budgets, cost control, financial targets, and SLAs.
- Lead the development and implementation of the account development plan, driving continuous improvement and service resilience.
Professional and Personal Competencies/Qualifications
- Management experience within the public sector or a similar environment delivering integrated FM services.
- Strong leadership and organisational skills with the ability to set and deliver operational direction.
- Experience managing technical infrastructure and building assets.
- Experience overseeing soft FM services within workplace environments.
- Strong understanding of relevant legislation, compliance standards, and industry regulations.
- Effective stakeholder management skills, particularly during periods of change.
- Customer‑focused mindset with strong commercial awareness.
- Excellent communication and influencing skills at all organisational levels.
Qualifications & Requirements
- IOSH Managing Safely or equivalent Health & Safety qualification.
- UK driving licence (car / car allowance provided).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
