Customer support & client services Work, Jobs in Douglas, Iom (with Salaries)

Senior Payments Administrator
Standard Bank —Douglas
- Full-time
- Banking
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ARRISE —Douglas
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ARRISE —Douglas
- English
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MLOps Field Engineer
Canonical —Douglas
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Engineering Manager - App Stores
Canonical —Douglas
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Support Worker | 28hrs per week | 6 months contract | Thie Quinney Outreach
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Full valid driving license and access to own vehicle (If a disability precludes an individual from holding a driver’s licence, it should be stated how they can…
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Relief Support Worker | Isle of Man Thie Quinney
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customer support & client services jobs near douglas, iom

Senior Payments Administrator

Standard Bank -
Douglas

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Job details

Full-time

Qualifications

Banking
A Level

Full job description

Job Overview
Business Segment: Group Functions
Company: Standard Bank Isle of Man
Location: IM, undefined, Douglas, Circular Road 1
Job Type: Full-time
Job Ref ID: 80446842A-0003
Date Posted: 4/21/2026
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Job Description

NOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.

To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that work load is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.

Qualifications

Minimum Qualification:
Secondary/High school/A levels

Experience Required :
3 - 4 years experience in Operations
Experience in general banking.

Key Outputs :
Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously to ensure that service levels are adhered to.
Deliver exceptional levels of service to internal and external customers by intimately understanding their needs and servicing them appropriately to ensure improved client experience.
Identify and escalate any suspicious activity to the manager particularly when it could put the bank at the risk of loss or it is in contravention with Anti-Money Laundering/Know Your Customer regulations, to enable the effective and efficient mitigation of risks.
Identify areas for improvements and make recommendations to the Operations Management paying focus to processes that cross over functions, to improve the efficiency and quality of the services provided by the Operations team.
Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are processed efficiently and in adherence to agreed SLAs.
Additional Information

Behavioural Competencies:
Checking Things
Embracing Change
Following Procedures
Interacting with People
Interpreting Data
Managing Tasks

Technical Competencies:
Business Intelligence
Client Relationship Management
Continuous Improvement
Creative Problem Solving
Operations Commercial Acumen
Operations Risk Management

#SBO

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customer support & client services jobs in douglas, iom

Senior Payments Administrator

Product Marketing Presentation Specialist

Senior Lobby Analyst

MLOps Field Engineer

Engineering Manager - App Stores

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