This is a hands-on role involving practical maintenance, DIY tasks and site upkeep, alongside providing basic, day-to-day support for computers and systems—such as setting up equipment, logging faults, and helping resolve everyday issues (this is not an IT management role)
Overview
We are looking for a practical, hands-on Facilities & IT Support Assistant to help keep our GP practice running smoothly day-to-day. This is not a strategic or management IT role.
Instead, it is a visible, front-line operational role suited to someone who enjoys fixing problems, carrying out practical tasks, and taking pride in keeping a busy environment safe, compliant, well maintained, and presentable.
This role involves a mix of facilities upkeep, basic maintenance, DIY tasks, and IT support coordination, and would suit someone who enjoys being active and working across a variety of practical and organisational tasks.
This role offers variety, autonomy, and the opportunity to take real ownership of the practice environment.
Why Work for Us
We are a supportive and down-to-earth GP practice where people genuinely look out for one another. We believe that well-maintained buildings and grounds, and reliable systems, are essential to patient care, and we value the people who quietly make that happen every day. If you enjoy a role where no two days are the same and take pride in helping keep a busy healthcare environment safe, compliant, and running smoothly, we would love to hear from you.
What the Job Involves
Facilities (Primary Focus)
This is a hands-on role involving day-to-day upkeep of the buildings and grounds, not just coordination.
- Act as the first point of contact for day-to-day building issues
- Log, track and follow up repairs (lighting, heating, plumbing, equipment)
- Liaise with external contractors and arrange site visits
- Carry out basic maintenance, DIY tasks and minor repairs where appropriate
- Undertake decorating tasks such as painting, touch-ups and general upkeep
- Support the upkeep of outdoor areas including gardening, tidying and weeding
- Complete risk assessments using approved templates and highlight actions
- Maintain health & safety records and compliance documentation
- Support routine safety checks (fire safety, equipment checks, environment checks)
- Maintain the facilities asset register
- PAT testing (or willingness to undertake training) is an advantage
IT (Support-Level, Not Management)
- Provide hands-on basic support with devices and day-to-day issues
- Act as the first point of contact for day-to-day IT issues
- Log and track support requests with external IT providers
- Support basic equipment setup (PCs, phones, peripherals)
- Maintain IT asset lists and device records
Who This Role Would Suit
- Someone who enjoys hands-on, practical work and being on their feet
- Someone who takes pride in keeping buildings clean, safe, tidy and well maintained
- Confident carrying out or supporting DIY tasks, basic repairs and upkeep
- Comfortable completing risk assessments and safety checks
- Happy working across a mix of indoor and outdoor tasks
- Experience in roles such as:
Caretaker / site supervisor
Facilities assistant
Estates, maintenance or handyman roles
Key Skills & Qualities
- Willingness to undertake practical tasks including lifting, moving, basic maintenance and site upkeep
- Practical problem-solving ability
- Strong organisation and follow-through
- Ability to maintain accurate compliance and safety records
- Awareness of health & safety responsibilities
- Confident communication with staff and contractors
- Basic IT confidence
Pay: £17,680.00 per year
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Free parking
Work Location: In person
