Glasgow (Hybrid) with some travel to client site.
A bit about us
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate.
We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses. Both direct and through a growing network of channel partners.
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for?
We’re looking for an experienced Enterprise Director to lead Gamma’s enterprise delivery organisation across program and project management, delivery operations, customer deployment and strategic portfolios.
You’ll be accountable for delivering complex telecoms, IT and software solutions for enterprise customers in a consistent, profitable and scalable way. This is a senior leadership role with responsibility for portfolio performance, commercial governance, transformation, customer escalations and the continued development of a delivery function that can scale across the UK and Europe.
What will you be doing day-to-day?
- Provide strategic leadership across enterprise delivery, including program and project management, delivery operations, customer deployment and strategic portfolios.
- Own delivery performance across complex telecoms, IT and software solutions, ensuring work is delivered profitably, predictably and at scale.
- Lead senior delivery managers, building a high-performance culture focused on accountability, customer outcomes and disciplined execution.
- Oversee portfolio governance, WIP, revenue forecasting, milestone reporting, commercial controls and escalations for senior stakeholders.
- Sponsor major customer programs and act as an escalation point for complex delivery issues, recovery plans and strategic customer engagement.
- Drive transformation across delivery through standardised processes, automation, AI adoption, workflow optimisation and improved reporting.
- Lead the development of scalable delivery capability across the UK and Europe, including partner, contractor, offshore and nearshore models.
- Improve operational performance across provisioning, delivery engineering and service lifecycle activity, reducing rework, order fallout and billing disputes.
What you’ll need:
- Significant senior leadership experience in telecoms, IT, managed services or a similar complex delivery environment.
- A proven track record of leading multiple delivery functions, such as programme delivery, technical deployment, delivery engineering, provisioning or service delivery.
- Strong commercial and financial leadership, including WIP management, revenue forecasting, margin delivery, cost-to-serve and commercial risk.
- Experience transforming delivery organisations while maintaining live customer and revenue commitments.
- Practical experience sponsoring automation, AI, workflow orchestration or systems integration initiatives.
- Strong governance, stakeholder management and customer-facing escalation skills, with the credibility to engage at senior level.
- A collaborative, transparent and commercially minded leadership style, with the ability to develop senior managers and build succession strength.
- European or international delivery experience, exposure to matrix structures or familiarity with ServiceNow or similar ITSM platforms would be beneficial.
What do we offer you?
- At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
- Family matters, too. With enhanced maternity and paternity pay and childcare vouchers, we’re here to support you as a parent and help you thrive in your career.
- We care about your future, so our pension plan helps you save for the years ahead with contributions of 4.59% from Gamma, alongside your own contributions.
- Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
- We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
- We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
- And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.
A few things to note
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
- This role is hybrid from our Glasgow office 3 times a week/ some travel to client site.
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.
