Multi skilled Work, Jobs in Dumbarton, Wdu (with Salaries)

Helpdesk Team Leader (Backshift) - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £29,214 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
10d
Multi Skilled Operator
Biffa Waste Services —Dunoon
- £26,598 a year
- Full-time
Quick apply
14d
Multi-Skilled Maintenance Engineer
Scottish Leather Group —Bridge of Weir
- £21.89 a year
- Maintenance
- Continuous improvement
- Mechanical knowledge
- Free parking
- Employee assistance programme
Quick apply
1d
Head of Global Events
DFYNE —Uddingston
- Full-time
Facilities Maintenance Engineer - Multi-Skilled
QinetiQ —Rosneath
- Full-time
- Maintenance
- Employee discount
Maintenance Operative
Children's Hospices Across Scotland —Alexandria
- £28,703 - £30,869 a year
- Full-time
- Maintenance
- Travel
- Hospice
- Annual leave
- Employee discount
6d
Multi Skilled Engineer- Refridgeration Bias
OCS Group —Glasgow
- IT
- Computer skills
- Communication skills
Quick apply
Customer Service Advisor | S1 | Everyday Banking | Glasgow
A01 Santander UK plc —Glasgow
- £25,000 - £31,579 a year
- Weekend availability
- Hybrid work
- Customer service
- Financial services
Multi Skilled Tradesman/woman
Jigsaw construction group —Paisley
- £100 - £150 a day
- Full-time
- Maintenance
- Electrical experience
- In-person
- Free parking
Quick apply
10d
Multi Skilled Bakery Engineer
McGhee's Bakery —Glasgow
- Overtime
- Schematics
- Maintenance
- Bakery
- Employee discount
Quick apply
6d
Facilities Maintenance Operative
HFD PAYROLL LIMITED —Bellshill
- £34,999 - £35,000 a year
- Maintenance
- Communication skills
Quick apply
9d
Multi skilled joiner
TBW Renovations and Maintenance Ltd —Glasgow
- £33,000 a year
- Full-time
- Plumbing
- Driving
- Travel
Quick apply
Multi Skilled Building Fabric Engineer
Totalis Solutions Ltd —Glasgow
- £17 - £18 an hour
- Full-time
- Maintenance
- Plumbing
- In-person
Quick apply
Technical Administrator
Gateley —Glasgow
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Paralegal
BAE Systems —Glasgow
- Up to £41,000 a year
- English
- Contracts
Laundry Assistant
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Quality control
- Annual leave
- Employee assistance programme
13h
Hosting Analyst
Scottish Courts and Tribunals Service —Kilmarnock
- From £31,236 a year
- Full-time
- Customer service
- Windows
- IT
- Annual leave
- Employee discount
22h
Manufacturing Technician - Optical Test
Thales —Glasgow
- Full-time
- Bachelor's degree
- Communication skills
Painter and Decorator
Valley Group Limited —Glasgow
- £14 - £16 an hour
- Full-time
- English
- Driving
- Travel
Quick apply
9d
Mechanical Trade Supervisor
Babcock International —Helensburgh
- £45,627 - £53,345 a year
- Full-time
- Engineering
- Supervising experience
- Leadership
- Annual leave

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Helpdesk Team Leader (Backshift) - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£29,214 a year
10 days ago

Benefits

Annual leave

Qualifications

GCSE
Presentation skills
NVQ
Leadership
Communication skills

Full job description

Job Title: Helpdesk Team Leader - Backshift

Location: Glasgow Head Office

Contract: Permanent

Working Pattern: 5/7 Days, 2 Week Rotation

Salary: £29,214 43 per annum + great company benefits!

Job Purpose:

This is a key position, leading the CSRs who act as ambassadors for our business

Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest level of customer care and satisfaction at all times The role will develop to be responsible for leading a team of approx 15 colleagues, across seniors and CSRs, ensuring all service delivery targets are being met and exceeded, wherever possible

Team Leaders are an integral part of the management team, adding true value to the business

Key Accountabilities:

Safety

To ensure that all activity compiles with Health & Safety policies

People

To ensure company policies and practises are followed and delivered consistently

To coach, motivate to ensure people performance is optimised

To support and provide guidance to all direct reports

Conduct monthly, documented 1-1s and assess their 1-1 meetings with their teams

Conduct yearly appraisals for team leaders and support them to carry out their own team appraisals

Manage all sick calls the helpdesk and update the relevant systems and team members

Attendance management, including welfare visits and return to work interviews for all Service Desk colleagues

Recruitment of new colleague’s process from - Advertising position, Reviewing CV’s Selection of candidates, Arranging of 1-1 interviews Once selection is made liaise with Services trainer and arrange inductions

Carry out Performance management – performance improvement planning, disciplinary, investigation and conduct meetings

Management of holiday requests and planned absence to ensure that Services Desk has adequate cover in place over all shifts (24/7)

Identify any training needs in the Service Team Leaders and across the desk

Excellence

Champion customer service ‘think like a retailer’ and motivate teams to encourage positive attitude

Follow and promote City values across the team

Service

Support the Helpdesk Manager to achieve set targets across all Helpdesk function

Spot check and help manage the Mercury job monitors, holding team accountable where needed

Ensure the teams ways of working are up to standard ‘think like a retailer’

Point of contact for all CSR process questions and escalations

Step up and cover the managers role when required (annual leave or during absence)

Be multi skilled in knowledge across all service desk functions – Helpdesk, OSS, Asset & PPM

Collate data reports for field management, City colleagues & senior management teams Represent Helpdesk at internal and external meetings

Ensure stakeholder engagement with City and M&S

Implement procedural changes, ensuring all colleagues understand and are following process

To represent the company in a professional and competent manner at all times

Represent Helpdesk in internal and external meetings

To visibly demonstrate enthusiasm and positive behaviour

Have a detailed understanding on the Team Leader roles as well as CSR role so they can step in and help in any situation

Highly skilled using all aspects of the Mercury system – Mercury Superuser

Implement procedural changes, ensuring all colleagues are singed off and understand

Mange Helpdesk procedural library ensuring it is up to date and relevant at all times

Continuous improvement – looks of ways to improve processes and ways to make the day to day running of the helpdesk better

Reward and recognise good performance

Integrity

Comply with any other reasonable request or instruction from other Department/CFM Line Manager

People Responsibilities:

The Helpdesk Team leader is responsible for managing the seniors and CSRs to achieve key targets and support the Helpdesk as the business grows, the team size may increase accordingly

Knowledge, Skills and Abilities:

Educated to GCSE / Standard Grade level as a minimum, ideally NVQ Level 3 or above (Customer Service / Administration

A working knowledge of Helpdesk functions within the FM industry is beneficial

Previous experience of effectively leading a team is essential

Strong PC literacy, with experience in extracting, collating and presenting performance data

Strong communication skills, both written and verbal

Strong results focus, takes accountability for own performance and that of the team

Effective problem-solving and decision-making

Behaviours:

Safety – we keep our people and customers safe every day

Do the right thing and work in the City way, the safe way

Keep our people and customers safe everyday

People – we put our people first, treat each other with respect and work as a team

Consistently give and receive feedback, be willing to challenge

Be constructive and supportive to help coach and build successful teams

Be clear, concise, timely and accurate in communication

Treats others with respect and embraces cultural differences

Celebrates success instilling confidence in others

Excellence – we make a difference and go the extra mile

Instils confidence in team to make decisions for themselves, ensuring clear accountability form themselves and their team

Judges situations, considers how they can deliver excellence

Takes accountability for their own tasks

Service – we’re passionate about delivering exceptional customer service

Ensure efficiency and right time approach

Seeks, gives and values regular feedback from the customer

Considers impact on ALL customers in decision making

Delivers exceptional customer service

Integrity – we always act with integrity, honesty, openness and trust

Transparency with all costs, spending only on activities that will add value to our customers

Trust each other to do things right the first time

Ask yourself is it right for us and our customer

Apply Now

Refine Your Search

multi skilled jobs in dumbarton, wdu

Helpdesk Team Leader (Backshift) - Glasgow Head Office

Multi Skilled Operator

Multi-Skilled Maintenance Engineer

Head of Global Events

Facilities Maintenance Engineer - Multi-Skilled

Maintenance Operative

Multi Skilled Engineer- Refridgeration Bias

Customer Service Advisor | S1 | Everyday Banking | Glasgow

Multi Skilled Tradesman/woman

Multi Skilled Bakery Engineer

Facilities Maintenance Operative

Multi skilled joiner

Multi Skilled Building Fabric Engineer

Technical Administrator

Paralegal

Laundry Assistant

Hosting Analyst

Manufacturing Technician - Optical Test

Painter and Decorator

Mechanical Trade Supervisor

I want to receive the latest job alerts for multi skilled in dumbarton, wdu

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