About us:
At Matthew Algie, youll work with some of the most talented individuals in the coffee industry. Youll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position: Engineer (Service Delivery) Scheduler
Location: Glasgow, Head Office
Job Type: Full time, permanent
Hours: 39.5 hours per week, Monday to Friday + Weekend overtime (1 in 4 weekends, either Saturday or Sunday)
Salary: £27,626.30 per annum plus target-related commission
Benefits: Benefits including 28 days annual leave increasing with length of service, plus 4 bank holidays, medical cash-back programme, employee assistance programme, staff discounts and more!
Purpose of Role:
To provide proactive and reactive scheduling and allocation of engineering resource to customers by liaising with relevant departments and dealing with external and internal customer queries. To provide customer support regarding machine servicing, repairing and engineer scheduling. To provide excellent standards of response with expertise in company procedures.
Full accountability for delivering exceptional engineer service response by ensuring scheduling to achieve agreed KPIs. Providing field engineer support and excellent telephone assistance to our entire customer base.
As part of this team you would be required to:
Workforce planning and engineer monitoring / support- Administration
- Liaise with Field Engineers and all key stakeholders
- Team working, including sharing best practise regarding common issues
- Control of parts, filter and boiler inspection, and planned maintenance (PM)
- Running service reports and delivering required tasks
- Deliver scheduling to agreed KPIs
Experience
To be considered for this previous position would require a demonstrable experience of achieving targets in an office administration environment. You will have:
- Using IT to gather information and resolve queries
- Working as part of a team, supporting and encouraging colleagues with initiative to be able to work alone when required
- Handling customer queries
- Owning targets
- Providing excellent customer service
Personal attributes:
- A calm approach and works effectively under pressure
- A positive approach always
- Being professional and flexible
- Being driven and positive
Application
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Please note this is not a sponsored role, you MUST have Right to Work in the UK.
Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
Experience may include: resource scheduler, engineer scheduler, service delivery administration, engineer support
