JOB DESCRIPTION – Programme Facilitator
Job Title: Programme Facilitator
Location: Mainstay – Cumulus one – Community Hub
(Please note that all team members may be subject to transfer between locations according to client’s needs)
Accountable to: Day Opportunities Manager
Reports to: Assistant Manager
Hours of work: 30 hours per week
(Work includes irregular hours e.g. daytime, evenings, weekends,)
Salary: £13.04 per hour
As well as working every day in a fulfilling career, we also offer –
- Comprehensive training aligned to NISCC
- Support to gain market-leading qualifications
- Mentoring and on the job training from our experienced team members
- Auto enrolment pension
- Free parking on all of our sites
- Refer-a-friend bonuses
- Employer funded Healthcare scheme (which includes savings on high street retail outlets and gym membership)
Annual Leave 20 days per annum (plus an additional 3 days following 5 years’ service)
8 Bank Holidays per year
Job Purpose:
To work in partnership with Day Opportunities Management, the Community Hub Team, families and external professionals to develop, deliver and review meaningful day opportunities and evening programmes which respond to the individual needs, interests and goals of each service user. The Programme Facilitator will support people to build confidence, independence, life skills, health and wellbeing through caring, person-centred and engaging support, while ensuring all activities are delivered safely and in line with organisational policies, health and safety requirements and best practice.
Job Activities:
· Develop, lead and actively support a varied programme of meaningful day opportunities that promote independence, confidence, wellbeing, social inclusion and personal development for service users.
· Support outdoor, gardening, horticulture and community-based activities as part of the wider programme offer, creating positive and engaging experiences for service users in a safe and inclusive way.
· Develop new programmes for service users which enhance daily living skills, independence, health and wellbeing.
· Monitor and review programmes to continuously improve them and ensure they remain aligned to the needs, interests and outcomes of service users.
· Identify any new risks within programmes, take appropriate action to reduce risk and report actions to your line manager for review and formal updating of risk assessments.
· Act as a keyworker for individual service users and maintain programme, outcome and support records in line with organisational and legislative requirements for Day Opportunities services.
· Support service users to take part in recreational, vocational, social and community activities, including activities inside and outside the centre where appropriate.
· Accurately maintain all records and administration in line with organisational policies and procedures, including effective handover to team members.
· Adhere to all health and safety requirements in the fulfilment of the role, including fire safety, safeguarding adults at risk and safe working practices.
· Report, record and escalate incidents, accidents and complaints appropriately and in good time, in line with policies and procedures.
· Support fundraising activity for the organisation, promote the charity positively and help meet contractual requirements.
· Take part in the collection and distribution of money from the central office to your working location where required.
· Uphold the Mainstay DRP Code of Professional Conduct and demonstrate high standards of professionalism, dignity and respect in all aspects of your role.
· Actively participate in supervision with your manager and develop your skills in required areas.
· Actively and positively participate in regular team meetings.
· Attend training events and courses as required in the fulfilment of your role. Training may be arranged on weekdays or weekends depending on service needs.
· Maintain any mandatory training, checks or registrations required by the organisation for your role.
Skills you will need
You will need to be able to develop strong and trusting relationships with the people you support and enjoy helping them to live life in the way they choose. Your role is not to make decisions for them, but to support choice, independence and meaningful participation. A Programme Facilitator needs to be –
- Highly motivated, and committed to delivering service excellence
- Commitment to personal and professional development
- Can develop an approach to practice based on critical thinking, reflection and feedback
- Have the capacity and self-confidence to innovate
- Non-judgemental, with ability to empathise with clients
- Honest, trustworthy and respectful
- Possess cultural awareness and sensitivity
- Flexible, energetic, positive and calming disposition
- Resilient and self-caring
What we need from you
· Remember you are a professional member of the Day Opportunities team and must work in line with Mainstay values, policies and standards of conduct.
- To be punctual and demonstrate a strong teamwork ethic
- That you always act in a professional way
- Dedicate your time at work to supporting our clients
- Support your shift leader, team leader, senior and Managers to deliver a first class service for our clients and service users
- Partake in training to ensure personal and professional development and maintain the required level of training compliance
- Follow all Health and Safety guidelines
- Take responsibility for your work
- Share your skills and knowledge to support the organisations ongoing development
Essential Criteria
1. Highly motivated, caring and committed to delivering person-centred support and service excellence.
2. Ability to support meaningful programmes and life skills activities in a practical, inclusive and person-centred way.
3. Willingness and enthusiasm to support outdoor, gardening, horticulture and community-based activities, including working outdoors in varying weather conditions when required.
4. Ability to identify risk, follow risk assessments and contribute to safe programme delivery for service users and activities.
5. Excellent interpersonal and communication skills.
6. Positive, flexible and professional attitude.
7. Ability to work under pressure and respond calmly to changing needs.
8. Strong team working skills and willingness to work collaboratively with colleagues, families and professionals.
9. Ability to support service users to develop life skills, confidence and independence.
10. Motivated to work in a challenging, fast-paced and extremely fulfilling caring environment with adults with learning disabilities, learning difficulties, mental health conditions, dementia and autism.
Desirable Criteria
· Experience of co-ordinating programmes for groups of people, including supporting or delivering life skills sessions in a classroom or group setting.
· Experience, knowledge or a demonstrable interest in gardening, horticulture, outdoor learning, allotments, landscaping or environmental activities, gained through paid, voluntary or personal experience.
NOTE This position is subject to an Enhanced Access NI check. Copies of the relevant policy on the recruitment of ex-offenders as well as the Access NI Code of Practice are available on request. Please note that having a criminal record will not necessarily be a bar to obtaining a position with Mainstay
Pay: £13.04 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
