Head of delivery Work, Jobs in Dunfermline, Sct (with Salaries)

Head of Delivery
Johnsons UK Services Limited —Edinburgh
- Up to £50,000 a year
- Full-time
- PMP
- Project management
- Driving
Quick apply
Quality and Learning Enhancement Manager
Fife College —Rosyth
- £58,684 - £60,679 a year
- Teaching
Head of Strategic Resourcing and People Operations
Companies House —Edinburgh
- £74,089 - £80,300 a year
- Full-time
- Management
- Presentation skills
- Travel
- Annual leave
9d
Head of People
Capability Scotland —Edinburgh
- From £53,959 a year
- Full-time
- Hybrid work
- Human resources
- Agile
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Head of Operational Excellence
FWB —Rosyth
- Full-time
Head of Operations
Had Fab —Tranent
- ERP systems
- Leadership
Employer Brand Manager
Vets Now —Dunfermline
- Up to £40,000 a year
- Hybrid work
- Marketing
- Annual leave
10d
Head of Soft Services
Equans —Edinburgh
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Head of Change
Heriot Watt University —Edinburgh
- Full-time
- Project management
- University
- Business
- Annual leave
- Flexible schedule
Head of Operations
Had-Fab —Tranent
- ERP systems
- Leadership
Head of International Recruitment
Edinburgh Napier University —Sighthill
- £58,225 - £69,488 a year
- Full-time
- Management
- Analysis skills
- Travel
- Annual leave
- Employee discount
3d
Head of SHEQ
Sureserve —Bathgate
- Up to £70,000 a month
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of People Partnering, Full time, Permanent
Edinburgh Napier University —Sighthill
- £58,225 - £69,488 a year
- Full-time
- Analysis skills
- University
- Human resources
- Annual leave
- Employee discount
Head of Corporate Services
Care Support Scotland —Edinburgh
- £52,999 - £53,000 a year
- Full-time
- Accounting
- Leadership
14d
Logistics Manager
Norty Ltd —Livingston
- £42,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Free parking
- Life insurance
Quick apply
21h
Service Delivery Team Lead
Redsquid Communications —Fife
- Full-time
- Management
- Customer service
- Mentoring
Quick apply
Head of Governance
Fair Work Agency —Edinburgh
- £57,511 - £64,708 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Annual leave
- Sick pay
8d
251179 (SM) Trainee Reconstructive Scientist (STP)
NHS Scotland —Livingston
- £43,231 - £52,679 a year
- Call to connect
- Travel
8d
Head Of Operations - EICC
Levy —Edinburgh
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
8d
Head of Marketing
Novolex —Edinburgh
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Computer skills
- Employee assistance programme
- Flexible schedule
Quick apply

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Head of Delivery

Johnsons UK Services Limited
Edinburgh

Quick apply

Job details

Full-time
Up to £50,000 a year

Benefits

Company pension

Qualifications

Driving Licence
PMP
Facilities management
Logistics
Cost control
Project management
Driving
Customer relationship management
Contracts
Leadership
Communication skills
PRINCE2 Certification

Full job description

At Johnson's, we are seeking an experienced, commercially focused Head of Delivery to lead the operational delivery of our Scottish region, ensuring excellent service across key accounts, day-to-day removals, commercial relocations, storage logistics, and project-based work.

The successful candidate will be responsible for overseeing delivery from planning through to completion, ensuring operational efficiency, profitability, client satisfaction, and consistently high standards of service delivery.

This is a senior leadership role suited to someone with strong experience in removals, relocation, logistics, facilities management, transport operations, or service delivery.

Key Responsibilities

Delivery & Operational Management

Oversee the planning, coordination, and successful delivery of removal services across domestic, commercial, key account, and project work.
Manage daily and weekly delivery schedules, ensuring resources, vehicles, crews, and subcontractors are used effectively.
Ensure jobs are delivered on time, within budget, and to agreed service standards.
Work closely with move managers, sales, surveyors, warehouse teams, drivers, porters, and customer service teams.
Resolve operational issues quickly and professionally, including delays, client concerns, access issues, damages, and resource challenges.
Ensure consistent standards of presentation, communication, care, and professionalism across all delivery teams.

Key Account Management

Act as the senior point of contact for key accounts, contract clients, corporate customers, facilities teams, and procurement contacts.
Build and maintain strong long-term client relationships, understanding service requirements and future opportunities.
Attend client meetings, service reviews, site visits, and planning sessions.
Monitor account performance, customer satisfaction, complaints, service issues, and agreed improvement actions.
Identify opportunities to grow key accounts through additional services, repeat work, storage, specialist moves, and project support.

Project Delivery

Oversee larger or more complex removal and relocation projects, including office moves, phased relocations, specialist moves, furniture moves, and storage projects.
Ensure project plans, schedules, RAMS, staffing, vehicles, equipment, and client communications are in place.
Coordinate internal teams and subcontractors to ensure project milestones are achieved.
Monitor project costs, risks, client expectations, and operational performance.
Lead project debriefs and implement lessons learned to improve future delivery.

Commercial Management

Monitor job profitability, operational costs, margins, and resource efficiency.
Support quotations, tenders, and major account proposals with operational input.
Ensure additional works, waiting time, changes, delays, and variations are captured and charged where appropriate.
Identify improvements that increase productivity, reduce waste, and improve service quality.
Work with senior management to support growth, account retention, and overall business performance.

Leadership & Team Development

Lead, motivate, and develop delivery, operations, and project teams.
Set clear standards for performance, conduct, safety, communication, and customer service.
Support recruitment, training, onboarding, and performance management.
Promote a positive, professional, and safety-focused culture across the business.
Improve internal communication, briefing, debriefing, and handover processes.

Compliance & Health & Safety

Ensure delivery activity complies with health & safety legislation, transport requirements, manual handling standards, and company policies.
Maintain and review RAMS, vehicle checks, site documentation, incident records, and operational paperwork.
Monitor compliance standards across daily operations, projects, subcontractors, and key account activity.
Investigate incidents, damages, complaints, and near misses, ensuring corrective actions are completed.

Requirements

Essential

Proven experience within removals, relocation, logistics, transport, workplace services, facilities management, or related industries.
Strong operational delivery, service delivery, or project management experience.
Experience managing key accounts, client relationships, or contract-based service delivery.
Excellent organisational, planning, and leadership skills.
Ability to manage multiple jobs, projects, and priorities simultaneously.
Experience managing teams, schedules, budgets, and operational performance.
Strong client-facing and communication skills.
Commercial awareness, including job profitability, cost control, and resource utilisation.
Good understanding of Health & Safety requirements.
Full UK driving licence.

Desirable

Experience in commercial relocations, office moves, or specialist removal projects.
IOSH, NEBOSH, CPC, or relevant transport/logistics qualification.
Prince2, PMP, or relevant project management qualification.
Knowledge of storage operations, furniture installation, crate management, and subcontractor management.
Experience using job management, scheduling, CRM

Benefits

Car Allowance
Career progression within a growing business
Death in Service Benefits
Company Pension

Job Type: Full-time

Work Location: In person

Expected start date: 20/07/2026

Quick apply

Refine Your Search

head of delivery jobs in dunfermline, sct

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