1st line support Work, Jobs in Dunvant, Swa (with Salaries)

IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Analysis skills
- Continuous improvement
- IT
- Referral programme
IT Specialist Engineer
Flotek Group Limited —Swansea
- £28,000 - £35,000 a year
- Full-time
- Customer service
- IT
- School
- Free parking
- Relocation assistance
Quick apply
HR Adviser
HR Spectrum —Swansea
- From £34,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Human resources
Bank Support Worker - Adult Residential
Swanton Care and Community —Kidwelly
- £12.60 - £13.45 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Support Worker (Maternity Cover)
Pobl Group —Ammanford
- £13.45 an hour
- 8 hour shift
- Annual leave
- Employee discount
13d
Pre-Registration Pharmacy Technician (Training post - Annex 21)
Hywel Dda University Health Board —Llanelli
- £28,819 - £31,626 a year
- Full-time
- Hospital
- English
- Education
9d
Sales and Retention Manager - FTC
Everlast Gyms —Llanelli
- Weekend availability
- Communication skills
- Employee discount
- Gym membership
Quick apply
5d
CNC Setter/Operator
IrvinGQ —Bridgend
- £21.70 an hour
- 12 hour shift
- Sick pay
Quick apply
HLTA Level 4 Teaching Assistant
Neath Port Talbot County Borough Council —Neath Port Talbot
- £9,054 - £9,836 a month
- Communication skills
- School
Level 4 Teaching Assistant- Coed Hirwaun Primary School
Neath Port Talbot County Borough Council —Neath Port Talbot
- £21,698 - £24,005 a year
- Full-time
- School
13d
Site Safety Lead- 12 Month FTC
QinetiQ —Pendine
- Full-time
- Communication skills
- Employee discount

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IT Specialist Engineer
Flotek Group Limited —Swansea
You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and…
£28,000 - £35,000 a year
Quick apply
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
Act as a key part of our 1st Line Support Team, resolving technical queries from customers. Provide excellent levels of service to our customers, communicating…
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IT Service Improvement Manager

ivolve Care and Support -
Swansea

Apply Now

Job details

Full-time

Benefits

Referral programme

Qualifications

Analysis skills
Continuous improvement
ITIL
IT
Problem management
Leadership
Communication skills

Full job description

Job Title: IT Service Improvement Manager

Location: Swansea, Full Time

Working Pattern: 37.5 hours per week

Salary: Competitive

Who We Are

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives. Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024 & 2025'.

Problem Management & Service Stability

Own, develop and embed the end-to-end problem management lifecycle, ensuring our Helpdesk and colleagues are kept updated with progress and workarounds
Proactively identify incidents trends which impact service
Work with our Helpdesk, Change Team, and third-party vendors to implement permanent fixes
Ensure effective identification, investigation and resolution of root causes for major and recurring problems and incidents
Facilitate post-incident reviews and ensure actions are followed through to prevent reoccurrence
Maintain a knowledge base for known errors, ensuring appropriate documentation and knowledge articles are created and maintained
Own and maintain the IT asset lifecycle (hardware & software), working with suppliers and internal teams on procurement and stock control
Define and enforce asset management policies and standards - ensuring accurate tracking of assets from procurement to disposal
Proactively monitor asset usage and utilisation, identifying unused devices, inactive lines, or redundant assets
Identify opportunities to optimise costs, reduce waste, and improve supplier utilisation

Continuous Improvement

Own and drive the IT Continuous Service Improvement Plan (CSIP)
Identify opportunities to reduce repeat demand and improve efficiency
Prioritise and deliver initiatives that improve service performance and user experience
Track and report on improvement outcomes and benefits realised

Service Performance & Insight

Report on problem trends, root causes, and improvement outcomes
Analyse service desk metrics to identify opportunities for improvement
Produce regular reporting on recurring incidents, problem resolution progress and service improvement initiatives
Recommend and implement preventative measures
Collaborate with the Helpdesk Manager and Team Leader to improve processes and SLA performance

Governance & Oversight

Provide dotted-line oversight of 1st, 2nd and 3rd line teams in relation to service quality
Ensure consistent adherence to service management processes
Act as a point of escalation for service-related issues and challenges
Deputise for the Helpdesk Manager as required

Essential for role:

Minimum of 3 years of experience in IT service leadership
Experience in Problem Management and Continuous Improvement
Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
Strong understanding of ITIL practices within service management
Strong analytical and troubleshooting skills, with the ability to translate insight into action
Ability to interpret and present service data
Strong communication and stakeholder engagement and influencing skills

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

Industry-leading recognition
Social, financial and emotional wellbeing
Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF

Apply Now

Refine Your Search

1st line support jobs in dunvant, swa

IT Service Improvement Manager

IT Specialist Engineer

HR Adviser

Bank Support Worker - Adult Residential

Support Worker (Maternity Cover)

Pre-Registration Pharmacy Technician (Training post - Annex 21)

Sales and Retention Manager - FTC

CNC Setter/Operator

HLTA Level 4 Teaching Assistant

Level 4 Teaching Assistant- Coed Hirwaun Primary School

Site Safety Lead- 12 Month FTC

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