Retail security Work, Jobs in Durham, Eng (with Salaries)

Retail Relief Security Officer
Mitie —Durham
- £13.10 an hour
- Full-time
- Customer service
- Communication skills
Retail Security Officer
Mitie —Durham
- £13.23 an hour
- Weekend availability
- JavaScript
5d
Store Detective
Mitie —Durham
- £13.85 an hour
- Full-time
- Customer service
- Communication skills
Retail Security Officer
Hireonline Industrial —Newcastle upon Tyne
- £14.35 an hour
- Customer service
- Communication skills
- Employee discount
- Referral programme
7d
Retail security officer
Bardwood —Newcastle upon Tyne
- £13.58 an hour
- Weekend availability
- Customer service
- Communication skills
Quick apply
Retail Security Officer.
Mitie —Sunderland
- £13.23 an hour
- Overtime
- JavaScript
- Annual leave
- Employee discount
Retail Security Officer
OCS Group —Darlington
- £13.10 an hour
- Weekend availability
- Communication skills
Quick apply
Store Detective
Metropolitan Security Services —Newcastle upon Tyne
- £14.50 an hour
- Full-time
- First Aid Certification
- Organisational skills
Quick apply
6h

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Retail Relief Security Officer
Mitie —Durham
To protect our client's retail store, customers, colleagues, stock, and assets by delivering a visible, customer-focused security presence in line with the…
£13.10 an hour
Retail Security Officer
Mitie —Durham
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
£13.23 an hour
5d

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Retail Relief Security Officer

Mitie -
Durham

Apply Now

Job details

Permanent | Full-time
£13.10 an hour

Qualifications

Customer service
CCTV
SIA
Loss prevention
Communication skills

Full job description

Retail Relief Security Officer

This role involves predominantly working within a retail environment, with occasional deployment to other business locations. Officers are required to work across multiple sites within a reasonable distance of their home address.

Deployment details are usually provided one week in advance; however, due to operational requirements, changes may be communicated on the day.

The standard pay rate is £13.10 per hour. Where a higher site-specific rate applies, this will be paid accordingly.

Please note that some retail locations operate unpaid break policies, and you will be informed in advance where this applies.

Job Overview

To protect our client's retail store, customers, colleagues, stock, and assets by delivering a visible, customer-focused security presence in line with the site's Assignment Instructions (AI's).

You will play a key role in creating a safe and welcoming shopping environment, preventing loss, and supporting store operations while delivering service that meets or exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Your contribution will support both customer satisfaction and the retention of the contract.

You will also be expected to undertake ongoing training and development to enhance both your security and customer service skills.

Main Duties

Retail Operations & Customer Experience

Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti-social behaviour.
Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in-store experience.
Work closely with store management and staff to support day-to-day retail operations and respond to incidents.
Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
Effectively manage conflict situations with professionalism and a customer-first approach.

Loss Prevention & Security Compliance

Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines.
Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations.
Ensure full compliance with Assignment Instructions, company policies, and UK legislation.
Maintain an up-to-date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty.
Complete all required documentation, including incident reports and notebook entries, accurately and promptly.

Health, Safety & Incident Management

Maintain a safe environment for customers and colleagues by identifying and reporting hazards.
Respond to incidents, emergencies, and first aid situations quickly and effectively.
Use sound judgement and initiative to manage challenging situations, escalating where necessary.
Liaise with emergency services and internal communication teams when required.
Ensure all check calls and control procedures are completed in line with site requirements.

Training & Development

Complete all mandatory training, including retail-specific security and loss prevention training.
Continuously develop knowledge of retail risks, behaviours, and security best practices.
Use available technology and reporting tools effectively to support performance.
Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry).

What We Are Looking For

Previous experience in retail security, loss prevention, or a customer-facing environment
Strong customer service and communication skills
Ability to remain calm and professional in challenging situations
SIA Licence (Security Guarding or Door Supervision) – essential
CCTV SIA Licence – desirable
SC Clearance – desirable

Apply Now

Refine Your Search

retail security jobs in durham, eng

Retail Relief Security Officer

Retail Security Officer

Store Detective

Retail Security Officer

Retail security officer

Retail Security Officer.

Retail Security Officer

Store Detective

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