About the Role
Project Overview
We want to create community at Mind, we believe that mental health services should never be designed for people without being shaped by people with lived experience. The Lived Experience Network (LEN) at Cornwall Mind shows exactly what’s possible when that belief becomes practice, not principle.
The LEN brings together people whose experiences of mental ill health have become a powerful source of insight and leadership. We have worked alongside NHS colleagues and local providers to turn strategy into meaningful change, helping deliver the NHS 10-Year Plan commitments, bringing partners together, and navigating complex questions about quality and the fair allocation of resources. They’ve done this with integrity, clarity, and an unshakeable belief in what they’re building.
This partnership between Cornwall Mind and Cornwall Partnership NHS Foundation Trust is a striking example of what happens when lived experience is treated as expertise, not afterthought. Together, we are demonstrating that when power is shared, care becomes more compassionate, responsive, and effective.
As mental health policy continues to evolve, we hope this approach endures. With mental health now one of the NHS’s six key programme priorities, the LEN is ready to help shape the next phase ensuring that future plans are grounded in what truly matters to the people they serve.
The role is focused on championing the voice of individuals with lived experience of mental ill-health, ensuring their insights shape the design, commissioning, and delivery of health and social care services in Cornwall. A key aim is to embed co-production at the heart of service development, making sure services reflect the real needs and experiences of those who use them.
This position will contribute to building strong connections with communities, particularly those who are seldom heard or marginalised, enabling their perspectives to be included in decision-making processes. The postholder will provide feedback on health and social care proposals informed by lived experience, working collaboratively across systems and organisations to drive meaningful change.
A core aspect of the role involves developing and supporting the Cornwall Mind Lived Experience Network. This includes recruiting, training, and inducting Experts by Experience, and coordinating their involvement in mental health transformation work. The role is part of a multidisciplinary team, working creatively to identify opportunities for improvement and ensuring lived experience remains central to the transformation of mental health services across Cornwall.
Role includes:
Network Administration
- Maintain records and databases for network members
- Collate newsletters, manage mailing lists and communications in line with GDPR
- Support recruitment and onboarding of new Experts by Experience, including application processing, induction paperwork, and coordinating training
- Monitor participation and engagement records
Meeting & Event Coordination
- Arrange meetings, workshops and training sessions
- Book venues and online platforms
- Prepare agendas and circulate papers
- Take notes/minutes and distribute actions
- Coordinate diaries and appointments
Communications Support
- Manage EBE inbox and respond promptly to routine enquiries
- Send updates, newsletters and invitations
- Support social media or promotional communications where appropriate
Data & Reporting
- Collate feedback and consultation information
- Support monitoring and evaluation processes
- Maintain accurate records for funders and partners
- Assist with report preparation
Practical & Financial Administration
- Process expenses/payments for Experts by Experience
- Maintain confidentiality and GDPR compliance
Pay: £13.45 per hour
Work Location: Hybrid remote in Bodmin (Cornwall)
