Document control Work, Jobs in East Malling, Ken (with Salaries)

1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
Patient Services Advisor (Receptionist - GP Practice) - Long Term Absence Cover
Thornhills Medical Practice —Aylesford
- £12.71 an hour
- Part-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Free parking
- Health & wellbeing programme
Quick apply
7h
Patient Services Advisor (Receptionist - GP Practice)
Thornhills Medical Practice —Aylesford
- £12.71 an hour
- Part-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Free parking
- Health & wellbeing programme
Quick apply
7h
Internal Sales
Encon Insulation —Maidstone
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
5d
People, Recruitment & Compliance Co-ordinator
Curve Care —Sittingbourne
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
3d
Cyber Security Apprentice
QA Apprenticeships —Sevenoaks
- £20,000 - £22,000 a year
- Remote
- Bachelor's degree
- Linux
2d
Laboratory Technician (pharmacuetical)
Aspire Laboratories —Dagenham
- £12.25 an hour
- Full-time
- Laboratory experience
- Microsoft Office
- Analysis skills
Quick apply
6d
Document Controller
MWHTreatment —Chatham
- Hybrid work
- SharePoint
- In-person
Junior SHE advisor
T Vaughan Ltd —Brentwood
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Regional Administrator
Bridges Electrical Engineers —Maidstone
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral programme
Quick apply
12d
Web Developer
Desi Tailors Limited —Barking
- £34,000 - £42,000 a year
- Full-time
- Computer Science
- English
- SQL
- Relocation assistance
- Flexitime
Quick apply
5d
Assistant Events Operations Manager
Edenwood Place —Aylesford
- £14.00 - £14.50 an hour
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
Technical Document Controller (Fixed term contract)
Hitachi —Ashford
- Full-time
- Microsoft Office
- Project management
- Continuous improvement
- Employee assistance programme
- Life insurance
11d
Building Control Surveyor
Medway Council —Rochester
- £49,623 - £55,225 a year
- Hybrid work
- Annual leave
- Work from home
11d
Project Support - Dartford
Semperian Group —Dartford
- Up to £41,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Hospital
- Annual leave
Digital Marketing & Online Course Content Creator Assistant
The Online Beauty Courses —Royal Tunbridge Wells
- From £28,000 a year
- Full-time
- Social media management
- English
- In-person
Quick apply
Junior Detailer
MiTek —West Malling
- £24,420 - £26,000 a year
- Full-time
- AutoCAD
- Engineering
- Travel
- Free parking
Quick apply
Document Controller
Bridges Electrical Engineers —Crowborough
- Full-time
- SharePoint
- Employee discount
- Referral programme
Quick apply
11d
Customer Service Admin Intern
AMETEK, Inc. —Langley
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Experienced Database Administrator
iPipeline —Bromley
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
13d

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1st Line Technician

Cyan Consultancy Ltd
Aylesford

Quick apply

Job details

Permanent
£23,000 - £25,000 a year

Benefits

Employee mentoring programme
Company pension
Private medical insurance

Qualifications

Microsoft Word
Authentication
TCP
Driving Licence
Microsoft Excel
Azure
Microsoft Outlook
GCSE
DHCP
VoIP
ITIL
CompTIA Network+
Computer networking
DNS
Organisational skills
SharePoint
IT
TCP/IP
Cybersecurity
CompTIA Security+
Communication skills
A Level
Active Directory
CompTIA A+
Intune

Full job description

Role Purpose

As a 1st Line IT Technician at Cyan IT, you will be the first point of contact for our clients’ IT support needs. You will play a vital role in delivering an exceptional service desk experience, ensuring that technical issues are resolved efficiently and professionally. Working within a dynamic Managed Service Provider environment, you will support a diverse client base across a range of technologies, with a strong emphasis on Microsoft 365, cybersecurity, and modern workplace solutions.

Key Responsibilities

Service Desk & Technical Support

Act as the first point of contact for all inbound support requests via phone, email, and ticketing system
Log, categorise, and prioritise incidents and service requests in the RMM platform
Diagnose and resolve 1st line technical issues within agreed SLA timeframes
Escalate unresolved issues to 2nd or 3rd line engineers with clear documentation and troubleshooting steps taken
Provide remote support to end users across multiple client organisations
Follow documented processes, runbooks, and standard operating procedures

Microsoft 365 & Cloud Services

Administer and support Microsoft 365 user accounts, licences, and mailboxes via the M365 Admin Centre
Troubleshoot issues with Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online
Assist with Entra ID (Azure AD) user management including password resets, MFA setup, and conditional access queries
Support the onboarding and offboarding of client users including account provisioning and device setup
Assist in managing and monitoring Microsoft Intune enrolled devices

Cybersecurity

Respond to basic security alerts and escalate potential incidents in line with client security policies
Assist in the deployment and monitoring of endpoint security tools
Support the roll-out of multi-factor authentication (MFA) and security awareness processes
Identify and report phishing attempts and suspicious activity in line with Cyber Essentials best practice
Educate end users on safe computing practices and company security policies

Hardware & Infrastructure

Set up, configure, and deploy laptops, desktops, and peripherals for client users
Perform basic hardware troubleshooting and coordinate warranty/repair processes
Support basic networking tasks including patching, connectivity troubleshooting, and Wi-Fi diagnostics
Assist with printer and peripheral configuration and support

Documentation & Continuous Improvement

Maintain accurate and up-to-date records of all support interactions within the ticketing system
Contribute to the internal knowledge base by documenting resolutions and common fixes
Participate in team meetings and service reviews, suggesting improvements where identified

Essential Skills & Knowledge

Microsoft 365 & Modern Workplace

Working knowledge of Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
Experience administering M365 user accounts, distribution groups, and shared mailboxes
Understanding of Exchange Online mail flow, rules, and spam filtering
Familiarity with OneDrive and SharePoint Online document management
Basic understanding of Microsoft Entra ID (Azure Active Directory) and user management

Cybersecurity Awareness

Understanding of core cybersecurity principles including phishing, malware, ransomware, and social engineering
Awareness of Cyber Essentials framework and common security controls
Experience supporting or deploying Multi-Factor Authentication (MFA)
Familiarity with endpoint protection tools and basic security alert management
Knowledge of data protection principles (GDPR) and secure data handling

Operating Systems & Hardware

Proficient in supporting Windows (Mac knowledge a plus) in a business environment
Ability to configure and troubleshoot common hardware issues (laptops, desktops, printers, peripherals)
Experience with Active Directory user management (password resets, account locks, group membership)
Understanding of DHCP, DNS, TCP/IP, and basic networking fundamentals

Service Desk & Soft Skills

Experience using an ITSM / ticketing platform
Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users
Strong customer service ethos with a patient, professional, and helpful manner
Good organisational skills with the ability to manage and prioritise multiple tickets simultaneously
A methodical approach to problem-solving and fault diagnosis

Desirable Skills & Experience

Experience working within a Managed Service Provider (MSP) environment
Familiarity with RMM tools
Knowledge of Microsoft Intune and endpoint management
Experience with backup solutions (e.g. Acronis, Datto, Veeam)
Understanding of VoIP telephony systems
Exposure to ITIL frameworks and service management principles
Any vendor certifications: Microsoft (MS-900, MD-102, SC-900), CompTIA (A+, Network+, Security+)

Qualifications

GCSE Maths and English at Grade C/4 or above (or equivalent) - Essential
A-Levels, BTECs, or IT-related apprenticeship - Desirable
CompTIA A+, Microsoft Fundamentals (MS-900 / AZ-900), or equivalent entry-level IT certification - Desirable
Full UK driving licence - Advantageous

Person Specification

A genuine passion for technology and helping people
A proactive, can-do attitude with a willingness to learn and develop
Calm and professional under pressure, maintaining quality of service during busy periods
Team player who contributes positively to the wider service desk culture
Punctual, reliable, and committed to delivering excellent client experiences
Self-motivated with the ability to work independently when required

What Cyan IT Offers

Competitive salary commensurate with experience
Structured career development pathway from 1st to 2nd to 3rd line
Funded training and industry certifications (Microsoft, CompTIA, and more)
Friendly, supportive, and collaborative team environment
Regular team events and company socials
Pension scheme and holiday entitlement in line with company policy

Pay: £23,000.00-£25,000.00 per year

Benefits:

Company pension
Employee mentoring programme
Private medical insurance

Education:

GCSE or equivalent (required)

Experience:

Service Desk: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

document control jobs in east malling, ken

1st Line Technician

Patient Services Advisor (Receptionist - GP Practice) - Long Term Absence Cover

Patient Services Advisor (Receptionist - GP Practice)

Internal Sales

People, Recruitment & Compliance Co-ordinator

Cyber Security Apprentice

Laboratory Technician (pharmacuetical)

Document Controller

Junior SHE advisor

Regional Administrator

Web Developer

Assistant Events Operations Manager

Technical Document Controller (Fixed term contract)

Building Control Surveyor

Project Support - Dartford

Digital Marketing & Online Course Content Creator Assistant

Junior Detailer

Document Controller

Customer Service Admin Intern

Experienced Database Administrator

I want to receive the latest job alerts for document control in east malling, ken

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