Desktop support Work, Jobs in Eastham, Chs (with Salaries)

User Support Officer - Technical Desktop (Career Grade 6 - 8)
Cheshire West and Chester Council —Ellesmere Port
1d
IT Support
CIS Worldwide Ltd —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
IT Support Apprentice
QA Apprenticeships —Liverpool
- £20,000 a year
- Full-time
- Windows
- IT
- Linux
- Annual leave
- Flexible schedule
11d
26.82 EO IT Service Support
Disclosure & Barring Service —Liverpool
- £30,993 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
8d
Software Engineer
Crowder Consulting —Birkenhead
- From £28,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Annual leave
Quick apply
10d
IT Specialist
Marine Systems Technology —Winsford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
10d
Desktop Support Technician
Allied Pharmacies —St Helens
- Full-time
- Communication skills
Quick apply
IT Manager
Beers Timber and Building Supplies Ltd —Liverpool
- £40,000 - £44,000 a year
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Store discount
- Employee discount
Quick apply
4d
IT Services Engineer
Sysco —Warrington
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
3d
IT Business Systems Support Analyst
NewPrinces Group —Liverpool
- Azure
- Customer service
- ERP systems
- Annual leave
Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Microsoft Office
- Continuous improvement
Technical Services Engineer
Encirc —Elton
- £29,000 - £31,000 a year
- Windows
- Microsoft Office
- In-person
Quick apply
10d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
Technical Support Analyst
Allied Bakeries —Liverpool
- Up to £30,000 a year
- Full-time
- Customer service
- Travel
- IT
- Free parking
- Employee assistance programme
Quick apply
22h
Business Intelligence Developer
Community Integrated Care —Widnes
- £38,000 - £42,000 a year
- Full-time
- Azure
- Computer Science
- SQL
- Employee assistance programme
- Employee discount
Quick apply
EUC Engineer
Vaultex UK Ltd —Warrington
- Weekend availability
- Hybrid work
- Customer service
- Travel
- Computer networking
- Employee assistance programme
- Employee discount
1d
IT Field Service Engineer
Eurofins UK Forensic Services —Birchwood
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Annual leave
Quick apply
Warehouse System Analyst
Jet2.com and Jet2holidays —Middlewich
- Full-time
- Windows
- SQL
- Analysis skills
- Employee discount

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User Support Officer - Technical Desktop (Career Grade 6 - 8)
Cheshire West and Chester Council —Ellesmere Port
The ideal candidate will hold an NVQ Level 3 qualification in ICT (or equivalent), have experience of working in a customer focused IT support or service desk…
1d
IT Support
CIS Worldwide Ltd —Chester
§ Ability to interact with customers to ensure that the service is polite, efficient, and responsive service is provided. This assignment is for 6 weeks.
£2,000 - £2,500 a month
Quick apply
6d

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User Support Officer - Technical Desktop (Career Grade 6 - 8)

Cheshire West and Chester Council -
Ellesmere Port

Apply Now

Job details

Permanent
1 day ago

Qualifications

IT support
NVQ

Full job description

Grade 6

£28,598 - £31,022 (as of April 2025 pay band figures)

The Cheshire West and Chester Council Digital, Data and Technology (DDAT) department has recently undergone a huge transformation and is looking for an User Support Officer - Technical Desktop (career grade 6 -8) to provide third line technical support to users. As this is a career grade post, there is an expectation that the successful candidate will progress to Grade 8 as they gain experience in the role.

For more information on the role and the DDAT department, please visit the Digital, Data and Technology recruitment site

www.cwcrecruitment.co.uk/digitaldatatechnology-external

Closing date for applications: Midnight on 5th July 2026

Shortlisting expected to take place on 6th July 2026

Interviews to be held week commencing 13th July 2026

Organisation

Cheshire West and Chester Council

Location

Ellesmere Port

Job Category

ICT

Grade

CWAC NJC - Grade 6

Salary Min

£28,598 per annum

Salary Max

£31,022 per annum

Hours per week

Weeks per year

52.143

Employment Type

Permanent

Closing Date

31/07/2026

Ref No

W4650

Documents

User Support Officer Technical Desktop job profile.pdf
(PDF, 390.18kb)

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities.

Cheshire West and Chester Council's Digital, Data and Technology (DDAT) department is looking to recruit a career grade User Support Officer - Technical Desktop to provide third line technical support to users. This post is a Grade 6 role, with a salary of £28,598 to £31,022 (based on April 2025 pay band figures). As this is a career grade post, there is an expectation that the successful candidate will progress to Grade 8 as they gain experience in the role.

For more information on the role and the DDAT department, please visit the Digital, Data and Technology recruitment site

www.cwcrecruitment.co.uk/digitaldatatechnology-external

Responsibilities include:

Provide third line telephone and digital technical support, logging and managing service requests through to resolution, and ensuring timely updates to users on progress.
Operate within agreed service desk processes, ITIL procedures, technical standards, SLAs and KPIs, managing workload and routing incidents appropriately, including escalation where required.
Deliver advanced technical troubleshooting and user support, including hardware repair, software installation, system connectivity and tailored solutions, and support enhanced face to face user clinics or project activity during periods of technology change.
Contribute to continuous service improvement by supporting user satisfaction activity, reviewing personal performance, and assisting with data interpretation and trend analysis across incident management, problem management, demand and productivity.

The ideal candidate will hold an NVQ Level 3 qualification in ICT (or equivalent), have experience of working in a customer focused IT support or service desk environment, be keen to develop through recognised service desk qualifications, and meet the essential criteria set out in the job profile.

For more detailed information on what the role involves and person specification requirements, please review the job profile.

By joining Cheshire West and Chester Council, you will be part of a GOLD Investors in People (IiP) organisation which is focused on building a stronger future where we all play our part in thriving, caring and sustainable communities.

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours.

For any technical enquiries please email [email protected] and quote job reference number in all correspondence.

Apply Now

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desktop support jobs in eastham, chs

User Support Officer - Technical Desktop (Career Grade 6 - 8)

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26.82 EO IT Service Support

Software Engineer

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Warehouse System Analyst

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