Full Time, Permanent
Based at 100 Temple Street. Hybrid working available following a successful probation period.
A fantastic opportunity has arisen for a motivated and experienced Money Adviser to join Bristol City Council’s Welfare Rights and Money Advice Service (WRAMAS). This role supports the council to deliver its core duties towards our most vulnerable citizens.
What will I be doing?
You will visit vulnerable citizens at home and other locations across the city to provide a high-quality debt advice service.
You will provide consultancy advice to other professionals supporting their clients, such as support workers, social workers and housing officers.
You will manage your own caseload, providing clients with debt advice and a pro-active casework service to better manage their finances. This will include insolvency outcomes such as Debt Relief Orders (DROs).
What does a typical week look like?
Each week you will
- Be on duty for one day a week; triaging incoming referrals over the phone/by email and providing one off advice to professionals. On this day you will be office based with a small team of other WRAMAS advisers on duty.
- Visit clients at home and other locations to conduct initial interviews and to gather evidence. You will arrange and manage your diary independently.
- Liaise with creditors, including other council teams.
- Progress your cases to a successful resolution, which will include submitting Debt Relief Order applications.
Less frequently you will:
- Develop and deliver training to other council teams and commissioned partner organisations.
- Engage in social policy work, gathering evidence to support consultations and feeding into service development.
- Write articles to feature in our regular newsletter.
- Attend liaison meetings on behalf of the service.
- Deliver outreach sessions at community venues across the city.
What do I need to have?
You will need to have:
- Substantial, recent experience delivering a debt advice service.
- A good knowledge of debt recovery law and procedures.
- A good knowledge of the welfare benefits system.
- Good communication and negotiation skills; including the ability to converse with vulnerable citizens who have significant communication barriers and the ability to negotiate with creditors and to advocate on behalf of your clients.
- The ability to confidently manage and progress your own workload.
Please note that this role is also subject to a Enhanced DBS Check
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working.
Join us and you’ll receive membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
How do I apply?
If you share our values and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
For an informal discussion about this role, please contact [email protected].
Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people, Black and racially minoritised, Disabled and LGBTQ+ candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.
The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly. 